How can I make sure that an academic adviser has reached out to a student?

You can identify in the FACT case that you would like the adviser to follow up with you. You can also send the advisor additional notes/questions after submitting a FACT. Choose the “View/Add Note(s)” selection on the main FACT list view where you submit a FACT. Here you can communicate back and forth with the advisor. This selection is not available until after at least one FACT has been submitted for the student.