Emergency information
We’re committed to providing our global community with a safe and secure place to live, work, and study.
Our commitment to safety
Northeastern is prepared to respond to emergencies and urgent situations at all our campuses. Police officers, EMTs, health and counseling experts, student affairs personnel, residential life staff, and other professionals can help with everything from regional emergencies to medical situations to weather alerts.
NU Alert
Emergency broadcast communication messages
In case of emergency or urgent situations that require immediate notification, university officials deploy the NU ALERT system, which sends emails, voicemails, and text messages to students, faculty, and staff. NU ALERT communicates relevant information and, when appropriate, provides critical instructions to those in the affected area(s). Examples of situations range from snowstorms to national emergencies that have a local impact.
PLEASE NOTE: The NU ALERT system broadcasts messages to the email addresses and telephone numbers that students, faculty and staff have provided the university. It’s important that the information is accurate and up to date. Students, faculty, and staff can change or update their contact information by logging into the portal at my.northeastern.edu and following the instructions. The information you provide is kept completely confidential and will only be used to provide updates to the NU ALERT system.
Past NU Alerts
A record of past timely warnings and NU Alert emergency notifications for our campus community can be found on Northeastern’s Police Department website.
Important contact information outside the U.S.
Emergencies
+1.857.214.5332 – Northeastern Travel Support Network
Contact the Northeastern Travel Support Network 24/7 assistance hotline for medical and security assistance and information while outside the U.S. International collect calls are accepted. If you require the immediate services of first responders in your location, you’ll need to know how to contact the police, an ambulance, and/or the fire department. To find the emergency contact number for your location, refer to travel.state.gov/destination. Select or search for your location and look for the emergency number under “Safety and Security.” If you’re unsure about the quality or availability of emergency response services in your location, contact Travel Support Network for guidance.
Important contact information for the Boston campus
Emergency number
617.373.3333
Police, fire, and medical emergency
Snow emergencies
Non-emergency police number
617.373.2121
617.373.5761 (Fax)
617.373.3934 (TTY)
Personal Safety Escort Program
Provides personal safety escorts for persons walking from one point to another or traveling from the campus to their off-campus residence after dark (within one mile of the campus).
More resources
We Care Support System
We Care is in place to aid departments in developing their own systems to deal with student crises. It also aids faculty and staff who request guidance in identifying existing Northeastern resources for students.
Headquarters: 104 Ell Hall, Office of the Vice President of Student Affairs, Boston campus
Open Monday through Friday
Center for Spirituality, Dialogue, and Service
Headquarters: 2nd and 3rd floors of Ell Hall, Boston Campus
Open seven days a week
Employee Assistance Program (EAP)
University Health and Counseling Services
Headquarters: Forsyth Building on Forsyth Street, Suite 135, Boston campus
Open Monday through Saturday
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