Emergency Information

Northeastern University is committed to providing members of its community with a safe and secure place in which to live, work and study.

The University is prepared to respond to emergencies and urgent situations that require immediate action. A trained team of police officers, EMTs, health and counseling experts, student affairs and residential life staff, and other professionals form a coordinated group that is able to manage a wide range of potential situations.

NU ALERT – Emergency broadcast communication messages

In case of emergency or crisis situations that require immediate notification, University officials will deploy the NU ALERT system, which sends email, voicemail and text messages to students, faculty and staff. NU ALERT is intended to communicate pertinent information and, when appropriate, provide directions to those in the affected area(s).

A record of past Timely Warnings and NU Alert Emergency Notifications for our campus community can be found on the NUPD website.

Examples of crisis situations range from snow storms to national emergencies that have a local impact.

PLEASE NOTE: The NU ALERT system broadcasts messages to the email addresses and telephone numbers students, faculty and staff have provided the University. It is important that the information is accurate and up to date. Students, faculty and staff can change or update their contact information by logging into the portal at my.northeastern.edu and following the instructions. The information you provide is kept completely confidential and will only be used to provide updates to the NU ALERT system.

Important contact information

  • Emergency Number

    (617) 373-3333
    Police, fire and medical emergency

    Snow Emergencies

    (617) 373-2000

  • Non-Emergency Police Number

    (617) 373-2121
    (617) 373-5761 (Fax)
    (617) 373-3934 (TTY)

  • Personal Safety Escort Program

    (617) 373-2121
    Provides personal safety escorts for persons walking from one point on campus to another, and traveling from the campus to their off-campus residence after dark (within one mile of the campus).

  • Emergencies Abroad

    +1.857.214.5332 – Northeastern Travel Support Network

Contact Northeastern Travel Support Network 24/7 assistance hotline for medical and security assistance and information abroad.  International collect calls are accepted.If you require the immediate services of first responders in your location abroad, you will need to know how to contact the police, an ambulance, and/or the fire department. Not every country uses “911” as its emergency contact number. To find the emergency contact number for your location, refer to travel.state.gov/destination. Select or search for your location and look for the emergency number under “Safety and Security.” Please be advised that English-speaking operators may not be available. If you are unsure about the quality or availability of emergency response services in your location, contact Travel Support Network for guidance.

Other Resources