BlackBerry Enterprise Service

Icon Messaging ServicesDescription
The BlackBerry Enterprise Services allows access from supported mobile devices to the Northeastern Faculty/Staff email system, for email, calendaring, contact and task information.
Functionality/Benefits

The BlackBerry Enterprise Service enables users to wirelessly connect to their Northeastern email, calendar and tasks via their BlackBerry handheld device. This highly available and feature-rich service runs on the BlackBerry Enterprise Server (BES) 4.1 from Research in Motion and provides users with efficient mobile access to email, calendar, attachments, contacts, and more.

BlackBerry Enterprise Services include:

  • Push-based wireless access to Microsoft Exchange email, calendar, contacts.
  • Wireless activation
  • Triple DES and AES encryption that helps ensure the confidentiality and integrity of wirelessly transmitted information
  • Instant Messaging capabilities
  • Third Party Application Support
  • Support for up to 10 IMAP accounts
Service Level Options
N/A
Dependent Services
Customers
Faculty, Staff and sponsored account holders
Users
Faculty, Staff and sponsored account holders
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Technology Services during Service Desk hours of 7:00am – 12midnight Monday – Saturday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).
Version, Date last updated
Version: Exchange BES 4.1.6.22
Last Updated: August 2010
Get Started
BlackBerry support is available through the ITS Help Line for university-owned BlackBerrys for Northeastern University Faculty and Staff only. Please contact the ITS Service Desk at 617.373.4357 (xHELP)  for assistance.