NUnet Computer Standardization and Offering

Icon Help and Support (Service Desk)Description
Information Services provides a base configuration called a NUnet image, for both PC and Mac computers, that allows secure connectivity to Northeastern’s NUnet domain. The NUnet image enables faculty and staff to take advantage of a full suite of software applications, as well as Internet and NUnet network access and printing.
Functionality/Benefits

Through the “Tech Marketpace” located on myNEU, a NUnet PC can be ordered directly through Dell. The PC will arrive with the NUnet image pre-configured and a faculty or staff member will have automatic secure access to the Northeastern application suite* and other shared network resources simply by logging in to the new computer with their personal myNEU credentials. (*For a list of software available on NUnet computers, go to Software > Available Software.)

Through the “Tech Marketplace” located on myNEU, a Mac computer can be ordered directly from Apple. Mac computers do not come pre-configured with the NUnet image installed from Apple. An appointment, requested through myHelp, will be necessary to schedule the installation of the Mac NUnet image by IS Customer Services staff.

Please note: Migrating an existing NUnet Windows XP computer to Windows 7, or imaging an existing Mac, is a very involved process requiring significant preparation and pre-planning. Prior to imaging, data must be backed up. The computer is wiped clean and the operating system re-installed with the NUnet image. Data is then restored from the back up after the image is configured.

Information Services maintains and updates a set of standard NUnet images, specific to supported models, that are installed on Northeastern machines. A list of currently supported Northeastern computer models is provided on the Information Services website.

Service Level Options
N/A
Dependent Services
Customers
Faculty and Staff
Users
Faculty and Staff
Hours of Availability
N/A
Support
Support is provided by Information Services during normal University business hours of 8:30am – 4:30pm Monday – Friday. To obtain assistance with this service, please contact the Service Desk at 617-373-4357 (xHELP).
Charge
Currently, there is no charge for this service
Request for Service
To obtain assistance with this service, please contact the Service Desk at 617-373-4357 (xHELP) or submit a request through myHelp.
Version, Date last updated
January 10, 2011
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    Students - Need help with your computer, mobile devices, internet access and more?

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