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What to Expect – Medical

What to expect of your medical visit with UHCS

Fall 2020 Update

As of March 17, 2020, our medical and mental health care teams are available for telephone consultation at 617.373.2772. Immediate mental health support remains accessible to students through  Find@Northeastern at 877.233.9477 (U.S.),  +1.781.457.7777  (Int’l),  24-hours a day, seven days a week.

If you are sick and want to speak with a medical provider during UHCS hours of operation, please call 617.373.2772 and leave a message. A medical provider will call you back to conduct a brief assessment and make recommendations for care.

Should you or someone you know have a medical or mental health emergency, please call NUPD at 617.373.3333 (or 911 off-campus) or go to your nearest Emergency Department.

We recognize that for many students, visiting UHCS may be the first time that you are meeting with a medical provider on your own. You may have had the same pediatrician or medical provider your entire life and seeing someone at UHCS may mark your first experience with a new provider. Please know that we appreciate the trust you are putting in us. We are here to help you and want you to have a positive experience.

How to Visit UHCS

Due to COVID-19 UHCS will not be accepting walk-in visits.

To arrange a visit at UHCS call us at 617-373-2772, option #2.

When you call to request to meet with a  clinician, a patient associate may ask you about the reason for  your visit. These questions are asked so that you can be scheduled for the appropriate type of visit. The information you provide is confidential.

What do I need before my first visit?

Please be available at the scheduled time to receive a call from the medical clinician. If you need to cancel or change your telehealth appointment, you must notify UHCS in advance. It is important to be in a quiet, private space that is free of distractions during the visit. If meeting with the clinician via video call, it is important that you use a secure internet connection rather than public/free Wi-Fi.

What happens when I arrive for a walk-in or same-day visit?   

 If you come to UHCS for a walk-in visit, you will need to speak with a patient associate to set up a visit. Once you have arranged a walk-in visit, you may have a seat in the reception area.

During our busier times, you may be assessed briefly by a triage clinician, who will gather preliminary information, inform you of the next steps in your assessment, and offer an estimate of your wait time. Please be aware that during busy times of the semester there may be a 1-2 hour wait for walk-in visits.

What happens when I arrive for a visit scheduled in advance?

When you arrive for a visit you scheduled in advance, you may check in at one of our self-check-in kiosks  located in the reception area.

If we do not already have your insurance information, the self-check-in kiosk will prompt you take a photo of your insurance card and add it to your chart.

Once you have checked in, you may have a seat in the reception area.       

What happens during my medical visit?

A Medical Assistant will greet you in the reception area and walk with you to an exam room. Once you are in the exam room, the Medical Assistant will ask you a few questions about your immediate health concern and your medical history.  The Medical Assistant will also check your vital signs (heart rate, blood pressure, weight) and review any additional steps you may expect during your visit.

A medical clinician (Nurse Practitioner or Physician) will join you in the exam room and inquire about the reason for your visit. Inform the clinician of your medical history including previous illness, hospitalizations, and medication. Please be open with your clinician so that they can effectively assess your concerns.

The clinician will then perform a physical examination, focusing on areas of concern. Following the examination, the clinician will talk with you about your diagnosis, assessment, and prognosis to the extent that it is known. They will offer you a plan for treating the issue and make recommendations for follow-up care. These recommendations may include a referral to off-site services for further assessment or ongoing care. The clinician will also share with you information pertaining to the risks, common and serious side effects, and potential benefits of accepting or declining a recommended treatment.

If laboratory tests are recommended by your clinician, you will be directed to the UHCS lab drawing station with a requisition slip for your tests. The lab technician will explain the lab drawing procedure.

Please be aware that you may be charged for lab tests. You should refer to your health insurance plan information for coverage of lab tests.

Information about payment options for STI testing can be found on our website.

Is my treatment confidential?

All services at UHCS are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.

Does UHCS provide sick notes?

UHCS does not provide sick notes. Find more information on our sick note policy here.

What else do I need to know?

We want you to be an active participant in your care at UHCS. We aim to provide information about your care, concerns, and treatment to you in clear and understandable language. Please ask questions if you do not understand information provided.

Translation services are available upon request.