What to expect of your medical visit to UHCS
College, from undergraduate orientation through graduate and Ph.D. programs, presents most of us at some point with new challenges and struggles that at times may impact our health and success as a student. We recognize that for many students, visiting UHCS may be a different experience than meeting with your own medical or behavioral health provider. We hope the following information will help you to know what to expect when you visit UHCS.
How to Visit UHCS
• UHCS offers same day medical walk-in visits during our operating hours.
• You may also call to schedule a visit, if you prefer.
To arrange a visit at UHCS you can walk in or call us at 617-373-2772, option #2.
When you walk in to UHCS or call to request to meet with a clinician, a patient associate may ask you about the reason for your visit. These questions are asked so that you can be scheduled for the appropriate type of visit. The information you provide is confidential.
◊ If you schedule a visit in advance, please arrive 10 minutes early.
◊ Please also remember to bring your Husky card and health insurance information with you.
What happens when I arrive for a walk-in or same-day visit?
If you come to UHCS for a walk-in visit, you will need to speak with a patient associate to set up a visit. Once you have arranged a walk-in visit, you may have a seat in the reception area.
During our busier times, you may be assessed briefly by a triage clinician, who will gather preliminary information, inform you of the next steps in your assessment, and offer an estimate of your wait time. Please be aware that during busy times of the semester there may be a 1-2 hour wait for walk-in visits.
When you arrive for a visit you scheduled in advance, you may check in at one of our self-check-in kiosks located in the reception area.
If we do not already have your insurance information, the self-check-in kiosk will prompt you take a photo of your insurance card and add it to your chart.
What happens during my medical visit?
• A Medical Assistant will greet you in the reception area and walk with you to an exam room. Once you are in the exam room, the Medical Assistant will ask you a few questions about your immediate health concern and your medical history. The Medical Assistant will also check your vital signs (heart rate, blood pressure, weight) and review any additional steps you may expect during your visit.
• A medical clinician (Nurse Practitioner or Physician) will join you in the exam room and inquire about the reason for your visit. Inform the clinician of your medical history including previous illness, hospitalizations, and medication. Please be open with your clinician so that they can effectively assess your concerns.
• The clinician will then perform a physical examination, focusing on areas of concern. Following the examination, the clinician will talk with you about your diagnosis, assessment, and prognosis to the extent that it is known. They will offer you a plan for treating the issue and make recommendations for follow-up care. These recommendations may include a referral to off-site services for further assessment or ongoing care. The clinician will also share with you information pertaining to the risks, common and serious side effects, and potential benefits of accepting or declining a recommended treatment.
• If laboratory tests are recommended by your clinician, you will be directed to the UHCS lab drawing station with a requisition slip for your tests. The lab technician will explain the lab drawing procedure.
• Please be aware that you may be charged for lab tests. You should refer to your health insurance plan information for coverage of lab tests.
• Information about payment options for STI testing can be found on our website.
Is my treatment confidential?
All services at UHCS are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.
What else do I need to know?
Throughout the year, UHCS holds events that may impact how you proceed through your UHCS visit. These may include vaccination clinics, our response to busier periods during the year, or a need to respond to unexpected circumstances. We will provide assistance and instruction for you during these times.
We hope this information will help you feel more prepared and empowered to be an active participant in your care at UHCS. Please do not hesitate to ask a UHCS staff if any part of your visit experience is not clear.
Translation services are available upon request.