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What to Expect – Medical

What to expect of your medical visit with UHCS

Spring 2021 Update

Medical services are available via phone, video and in person by appointment only for students residing in Massachusetts. Students who are outside of Massachusetts are encouraged to reach out to their primary care or local medical provider.

Should you or someone you know have a medical or mental health emergency, please call NUPD at 617.373.3333 (or 911 off-campus) or go to your nearest Emergency Department.


We recognize that for many students, visiting UHCS may be the first time that you are meeting with a medical provider on your own. You may have had the same pediatrician or medical provider your entire life and seeing someone at UHCS may mark your first experience with a new provider. Please know that we appreciate the trust you are putting in us. We are here to help you and want you to have a positive experience.

How to Visit UHCS

Due to COVID-19 UHCS will not be accepting walk-in visits. UHCS clinicians are available for scheduled in person visits and telehealth visits.

To arrange a visit at UHCS call us at 617-373-2772.

When you call to request to meet with a  clinician, a patient associate may ask you about the reason for  your visit. These questions are asked so that you can be scheduled for the appropriate type of visit. The information you provide is confidential.

What do I need before my first visit?

Please be available at the scheduled time to receive a call from the medical clinician. If you need to cancel or change your telehealth appointment, you must notify UHCS in advance. It is important to be in a quiet, private space that is free of distractions during the visit. If meeting with the clinician via video call, it is important that you use a secure internet connection rather than public/free Wi-Fi.

What happens after I schedule a telehealth visit?


You will receive an email to your Outlook Account at the time the appointment is created and again 15 minutes before the start of the appointment. Please check your SPAM folder if it is not in your inbox. The message will appear as below:

If there is no box saying, “Start Televisit,” check the top of the email you may need to do one of the following: expand the message, click to view the message in a browser, download pictures, or unblock content blocked by Outlook. If you have not received this email, can’t find it, or have any other issues, contact your clinician or the front desk as soon as possible

How do I find a private quiet place on campus for my telehealth visit?

The university has identified a variety of quiet spaces where students can study and have private conversations. If you have an appointment with UHCS and would like to find a private space, please review the study spaces website to see availability.

What happens during my medical visit?

A medical clinician (Nurse Practitioner or Physician) will join you on the phone or video and inquire about the reason for your visit. Inform the clinician of your medical history including previous illness, hospitalizations, and medication. Please be open with your clinician so that they can effectively assess your concerns.

The clinician will discuss your symptoms, concerns and talk with you about your diagnosis, assessment, and prognosis to the extent that it is known. They will offer you a plan for treating the issue and make recommendations for follow-up care. These recommendations may include an invitation to come meet with a clinician in person at UHCS, a referral to off-site services for further assessment or ongoing care, or at home treatment. The clinician will also share with you information pertaining to the risks, common and serious side effects, and potential benefits of accepting or declining a recommended treatment.

What if I need lab work done?

If laboratory tests are recommended by your clinician, you will be directed to the UHCS lab drawing station with a requisition slip for your tests. The lab technician will explain the lab drawing procedure.

Please be aware that you may be charged for lab tests. You should refer to your health insurance plan information for coverage of lab tests.

Information about payment options for STI testing can be found on our website.

The lab at UHCS is open for scheduled appointments:

Monday 9:00 am – 11:00 am, 12:00 pm – 4:00 pm

Tuesday 12:00 pm – 2:00 pm, 3:00 pm – 8:00 pm

Wednesday 9:00 am – 11:00 am, 12:00 pm – 4:00 pm

Thursday 12:00 pm – 2:00 pm, 3:00 pm – 8:00 pm

Friday 9:00 am – 11:00 am, 12:00 pm – 4:00 pm

How do I access my lab results online?

  • To view your lab results online, log-in to MyNortheastern student portal. Click on “Self Services” tab and scroll to the University Health and Counseling (UHCS) section.
  • Click on “MyHealthCenter”. This will open up the UHCS patient portal.
  • Enter your log-in credentials (the same as your MyNortheastern credentials – username is email address without the @northeastern.edu).
  • Once logged-in, you will be able to view your labs by selecting the “Medical Records” tab on the left hand side (see below).

Is my treatment confidential?

All services at UHCS are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.

Does UHCS provide sick notes?

UHCS does not provide sick notes. Find more information on our sick note policy here.

What else do I need to know?

We want you to be an active participant in your care at UHCS. We aim to provide information about your care, concerns, and treatment to you in clear and understandable language. Please ask questions if you do not understand information provided.

Translation services are available upon request.