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EXPLORE NORTHEASTERN

COVID-19 Resources

The University has developed a comprehensive website dedicated to COVID-19. We encourage you to review this website with questions regarding the latest updates, information and FAQs. For questions not addressed in the FAQs contact NUCovid19Qs@northeastern.edu  or 617.373.7333.

Northeastern University requires a full COVID-19 vaccination series and a booster dose. To learn more about the vaccination requirements and instructions on how to submit here.

24/7 Emergency medical services: 911 (U.S.), local emergency services (Int’l.) 

Should you or someone you know have a medical or mental health emergency, please call local emergency services. 

Emergency warning signs of COVID-19 include*: 

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning. (Centers for Disease Control and Prevention (CDC)

Boston Campus

UHCS is available for medical and mental health services for students in Massachusetts. For students in our global campuses, resources are listed in the next section.

Medical Care

UHCS clinicians are available for scheduled in person visits and telehealth visits. Please call UHCS 617-373-2772 to schedule an appointment. Students outside of Massachusetts are encouraged to reach out to their primary care or local medical provider. When you call to request to meet with a clinician, a patient associate may ask you about the reason for  your visit. These questions are asked so that you can be scheduled for the appropriate type of visit. The information you provide is confidential.

To learn more about what to expect please click here.

Mental Health

Mental Health services are available via phone, video and in person by appointment at UHCS. UHCS offers mental health walk-in hours daily.

Mental health walk-in hours:

  • Monday through Friday 11:00 AM – 2:00 PM
  • Tuesday and Thursday 5:00 PM – 7:30 PM

All Full Time Northeastern Students

Find@Northeastern

Immediate mental health support is available to students through Find@Northeastern 24-hours a day, seven days a week. Call 877.233.9477 (in the U.S.), +1.781.457.7777 (Int’l).  

Find@Northeastern offers: 

  • Unlimited free counseling sessions
  • Personal follow-up care and guidance
  • Free access to Headspace
  • SilverCloud, a digital on-demand mental health and well-being platform provides students with customized strategies to manage depression, anxiety, sleep issues, stress, resilience, and more.

Northeastern University Student Health Plan (NUSHP)

Students enrolled in the Northeastern University Student Health Plan (NUSHP) automatically have access to Well Connection’s medical and mental health online telehealth services. As of March 21, 2020, Well Connection has waived the standard $10 co-pay for a visit. This fee waiver will remain in place through 2022. Any student on NUSHP within the U.S. may seek medical or mental health support through Well Connection at no cost with any mobile or desktop device.

A 24/7 Nurse Hotline (1.888.247.2583) is available for free to all NUSHP members and offers a safe and convenient resource for minor ailments or questions. 

Visit the BCBS Coronavirus Resource Center site for additional resources and information about NUSHP coverage for COVID-19. 

If you are currently located outside of Massachusetts but within the U.S., Puerto Rico, and the U.S. Virgin Islands: 

  • Help finding a NUSHP health care provider is available by calling 1.800.810.BLUE (1.804.673.1177 to call collect).  
    • Call this phone number 24 hours a day for help to find a health care provider. Please have your member ID ready when you call.  
    • Let the representative know that you are looking for health care providers that participate with the BlueCard PPO program. 

Options available if you are outside the United States, Puerto Rico, and the U.S. Virgin Islands:

  • Call 1.800.810.BLUE (1.804.673.1177 to call collect).
    • The Blue Cross Blue Shield Global Core Service Center can help you to access a health care provider. 
  • Access the free 24/7 Nurse Hotline at 1.888.247.2583. 

Canada

Students studying at our Canadian campuses of Vancouver and Toronto have access to Guard Me, a comprehensive health insurance policy that provides a wide range of benefits for emergencies, new and emergent conditions, and medically necessary treatment. The NU policy has been designed to include prescription medication coverage for both new and emergent conditions. To learn more about eligibility, coverage and requirements, please visit your global campus microsite links above.

New College for the Humanities NCH, London

Students studying at the New College of the Humanities for less than 6 months, are advised to take out medical insurance as you will be liable for NHS charges for the treatment you receive in the UK except for in a medical emergency and this is limited. To learn more click here.

Additional Resources

We Care

For general support and questions about university processes, call 617.373.7591 or email wecare@northeastern.edu

Office for Prevention and Education at Northeastern (OPEN)

Monday – Friday, 8:30 am – 5:00 pm 

For COVID-19 related resources for survivors of sexual and domestic violence, for those in recovery, and for information about vaping, alcohol use, and COVID, visit OPEN’s website, email open@northeastern.edu or call 617.373.4459 during hours of operation. 

Health and human services (U.S.)

If you need assistance finding food, paying housing bills, locating health and human services, or finding other essential services, dial 211 to find someone who can help or search 211.org for the local toll-free number. Visit the 211 COVID-19 (Coronavirus) Pandemic page for more information.