The University has developed a comprehensive website dedicated to COVID-19. We encourage you to review this website with questions regarding the latest updates, information and FAQs. For questions not addressed in the FAQs contact NUCovid19Qs@northeastern.edu or 617.373.7333.
Beginning fall 2021 academic term, students attending Northeastern University’s campuses will be expected to be fully vaccinated against COVID-19 by the first day of classes. The university message regarding proof of COVID-19 vaccination, along with instructions on how to submit can be found here. Proof of vaccination must be submitted by August 15, 2021.
UHCS has created resources to answer common questions regarding COVID-19.
Northeastern University Student Health Plan (NUSHP)
Students enrolled in the Northeastern University Student Health Plan (NUSHP) automatically have access to Well Connection’s medical and mental health online telehealth services. As of March 21, 2020, Well Connection has waived the standard $10 co-pay for a visit. This fee waiver will remain in place through 2022. Any student on NUSHP within the U.S. may seek medical or mental health support through Well Connection at no cost with any mobile or desktop device.
A 24/7 Nurse Hotline (1.888.247.2583) is available for free to all NUSHP members and offers a safe and convenient resource for minor ailments or questions.
Visit the BCBS Coronavirus Resource Center site for additional resources and information about NUSHP coverage for COVID-19.
If you are currently located outside of Massachusetts but within the U.S., Puerto Rico, and the U.S. Virgin Islands:
- You can get help finding a NUSHP health care provider by calling 1.800.810.BLUE (1.804.673.1177 to call collect).
- You can call this phone number 24 hours a day for help to find a health care provider. When you call, you should have your ID card ready.
- You must be sure to let the representative know that you are looking for health care providers that participate with the BlueCard PPO program.
If you are outside the United States, Puerto Rico, and the U.S. Virgin Islands:
- You can call 1.800.810.BLUE (1.804.673.1177 to call collect).
- The Blue Cross Blue Shield Global Core Service Center can help you to access a health care provider.
- You can also access the free 24/7 Nurse Hotline at 1.888.247.2583.
Students in Massachusetts
Partners Healthcare COVID-19 hotline: 617-724-7000
- Open 8 a.m. – 8 p.m., 7 days/week.
- Partners HealthCare has a COVID-19 nurse hotline that is available to anyone who is a Partners Healthcare patient, regardless of immigration status or insurance. Nurses on the hotline can be reached from 8am-8pm daily. If you would prefer to speak to a clinician in a language other than English, translation services are available.
Massachusetts 2-1-1: Informational and referral phone hotline and online chat
- Call 211: Open 24/7. All calls are free and confidential. Interpreter services are available in multiple languages.
- Provides information about COVID symptoms and testing.
- Online live chat on the Massachusetts 2-1-1- website.
What happens if I am a student living in university housing, get a positive COVID-19 diagnosis, and have to move into self-isolation?
A clinician from the Tufts Medical Center telehealth team and a member of our contact tracing team will personally contact you to let you know what you need to do. If you live on the Boston campus, you’ll move into our COVID-19 Wellness Housing so you can have your own room and bathroom and recover away from others. You’ll get a wellness package with a thermometer, an oximeter to measure your oxygen, and over-the-counter medicine to help manage minor symptoms. Food will be delivered, and our telehealth provider will check in with you regularly to monitor your symptoms and advise you on medical care. Students may also call the telehealth team directly if their symptoms worsen.
For the most up-to-date information about masks, healthy distancing, capacity and regulations on campus, please monitor the university COVID-19 website news.northeastern.edu/coronavirus/.