The following resources are available for all Northeastern students. Please click here for information and resources for students currently located in Massachusetts.
The University has developed a comprehensive website dedicated to COVID-19. We encourage you to review this website with questions regarding the latest updates, information and FAQs.
For questions not addressed in the FAQs contact NUCovid19Qs@northeastern.edu or 617.373.7333.
24/7 Emergency medical services: 911 (U.S.), local emergency services (Int’l.)
Should you or someone you know have a medical or mental health emergency, please call local emergency medical services. Tell them if you or the person experiencing an emergency has symptoms of COVID-19.
Emergency warning signs of COVID-19 include*:
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning. (Centers for Disease Control and Prevention (CDC))
Your local primary care provider (PCP)
If you develop symptoms of COVID-19, immediately contact your primary health care provider and tell them about your symptoms.
University Health and Counseling Services (UHCS) Hours
Limited in-person medical visits are available by appointment only.
HOURS (phone consultation & telehealth)
Monday, Wednesday, Friday 8:00 AM – 5:00 PM
Tuesday and Thursday 8:00 AM – 8:00 PM
Saturday 12:00 PM – 4:00 PM
IN-PERSON HOURS FOR MEDICAL VISITS*
Monday, Wednesday, Friday 12:00 PM –4:00 PM
Tuesday and Thursday 3:00 PM – 8:00 PM
Monday, Wednesday, Friday 9:00 AM –11:00 AM
Tuesday and Thursday 12:00 PM – 2:00 PM
*By appointment only
If you are feeling sick and want to speak with a medical provider, or you want to speak with a mental health provider or express interest in a virtual mental health support group, please call 617-373-2772 during UHCS hours of operation. A provider will call you back to conduct a brief assessment and make recommendations for care.
Immediate mental health support remains accessible to students through Find@Northeastern 24-hours a day, seven days a week. Call 877.233.9477 (in the U.S.), +1.781.457.7777 (Int’l).
Find@Northeastern also offers telehealth options:
- 5 free sessions of confidential video counseling each semester with a licensed clinician through an online platform.
- ICare internet cognitive behavioral training, a self-guided program designed for college students experiencing stress and anxiety.
If you’re feeling distressed during this uncertain time, please know you’re not alone. Join other Northeastern students for free and confidential support groups for help with managing stress related to COVID-19, starting the week of April 27th.
Northeastern University Student Health Plan (NUSHP)
Students enrolled in the Northeastern University Student Health Plan (NUSHP) automatically have access to Well Connection’s medical and mental health online telehealth services. As of March 21, 2020, Well Connection has waived the standard $10 co-pay for a visit. Click here for more information about accessing Well Connection. (Available only within the U.S.)
A 24/7 Nurse Hotline (1.888.247.2583) is available for free to all NUSHP members and offers a safe and convenient resource for minor ailments or questions.
Visit the BCBS Coronavirus Resource Center site for additional resources and information about NUSHP coverage for COVID-19.
If you are currently located outside of Massachusetts but within the U.S., Puerto Rico, and the U.S. Virgin Islands:
- You can get help finding a NUSHP health care provider by calling 1.800.810.BLUE (1.804.673.1177 to call collect).
- You can call this phone number 24 hours a day for help to find a health care provider. When you call, you should have your ID card ready.
- You must be sure to let the representative know that you are looking for health care providers that participate with the BlueCard PPO program.
If you are outside the United States, Puerto Rico, and the U.S. Virgin Islands:
- You can call 1.800.810.BLUE (1.804.673.1177 to call collect).
- The Blue Cross Blue Shield Global Core Service Center can help you to access a health care provider.
- You can also access the free 24/7 Nurse Hotline at 1.888.247.2583.
WeCare: Monday – Friday, 9:00 am – 5:00 pm
For general support and questions about university processes, call 617.373.7591 or email firstname.lastname@example.org.
Office for Prevention and Education at Northeastern (OPEN): Monday – Friday, 8:30 am – 5:00 pm
For COVID-19 related resources for survivors of sexual and domestic violence, for those in recovery, and for information about vaping, alcohol use, and COVID, visit OPEN’s website, email email@example.com or call 617.373.4459 during hours of operation.
Local health and human services: Call 2-1-1 in the U.S. (including D.C. and Puerto Rico)
If you need assistance finding food, paying housing bills, locating health and human services, or finding other essential services, dial 211 to find someone who can help or search 211.org for the local toll-free number. Visit the 211 COVID-19 (Coronavirus) Pandemic page for more information.
What happens if I am a student living in university housing, get a positive COVID-19 diagnosis, and have to move into self-isolation?
A clinician from the Tufts Medical Center telehealth team and a member of our contact tracing team will personally contact you to let you know what you need to do. If you live on the Boston campus, you’ll move into our COVID-19 Wellness Housing so you can have your own room and bathroom and recover away from others. You’ll get a wellness package with a thermometer, an oximeter to measure your oxygen, and over-the-counter medicine to help manage minor symptoms. Food will be delivered, and our telehealth provider will check in with you regularly to monitor your symptoms and advise you on medical care. Students may also call the telehealth team directly if their symptoms worsen.