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COVID-19 Resources and Information for Students in Massachusetts

The University has developed a comprehensive website dedicated to COVID-19. We encourage you to review this website with questions regarding the latest updates, information and FAQs. For questions not addressed in the FAQs contact  or 617.373.7333.

Beginning fall 2021 academic term, students attending Northeastern University’s campuses will be expected to be fully vaccinated against COVID-19 by the first day of classes. The university message regarding proof of COVID-19 vaccination, along with instructions on how to submit can be found here. Proof of vaccination must be submitted by August 15, 2021.

UHCS is available for medical and mental health telehealth appointments, call us at 617.373.2772.

Limited in-person medical visits are available by appointment only.

HOURS (phone consultation  & telehealth) 

Monday, Wednesday, Friday 8:00 AM – 5:00 PM

Tuesday and Thursday 8:00 AM – 8:00 PM


Monday, Wednesday, Friday 12:00 PM –4:00 PM

Tuesday and Thursday 3:00 PM – 8:00 PM

*By appointment only


Monday, Wednesday, Friday 9:00 AM –11:00 AM

Tuesday and Thursday 12:00 PM – 2:00 PM

*By appointment only

Resources for Students in Massachusetts

24/7 Emergency medical services on campus: NUPD, 617.373.3333 (911 or local emergency services off-campus)

Should you or someone you know have a medical or mental health emergency, please call local emergency medical services. Tell them if you or the person experiencing an emergency has symptoms of COVID-19. 

Emergency warning signs of COVID-19 include*: 

  • Difficulty breathing or shortness of breath 
  • Persistent pain or pressure in the chest 
  • New confusion or inability to arouse 
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning. (Centers for Disease Control and Prevention (CDC)

University Health and Counseling Services (UHCS)

If you are feeling sick and want to speak with a medical provider, or you want to speak with a mental health provider or express interest in a virtual mental health support group, please call 617-373-2772 during UHCS hours of operation. A provider will call you back to conduct a brief assessment and make recommendations for care. 

Immediate mental health support remains accessible to students through Find@Northeastern 24-hours a day, seven days a week. Call 877.233.9477 (in the U.S.), +1.781.457.7777 (Int’l).  

Find@Northeastern also offers telehealth options: 

  • 5 free sessions of confidential video counseling each semester with a licensed clinician through an online platform. 
  • ICare internet cognitive behavioral training, a self-guided program designed for college students experiencing stress and anxiety. 

If you’re feeling distressed during this uncertain time, please know you’re not alone. Join other Northeastern students for free and confidential support groups for help with managing stress related to COVID-19.

Northeastern University Student Health Plan (NUSHP)

Students enrolled in the Northeastern University Student Health Plan (NUSHP) automatically have access to Well Connection’s medical and mental health online telehealth services. As of March 21, 2020, Well Connection has waived the standard $10 co-pay for a visit. This fee waiver will remain in place through 2022. Any student on NUSHP within the U.S. may seek medical or mental health support through Well Connection at no cost  with any mobile or desktop device.

A 24/7 Nurse Hotline (1.888.247.2583) is available for free to all NUSHP members and offers a safe and convenient resource for minor ailments or questions. 

Visit the BCBS Coronavirus Resource Center site for additional resources and information about NUSHP coverage for COVID-19. 

WeCare: Monday – Friday, 9:00 am – 5:00 pm 

For general support and questions about university processes, call 617.373.7591 or email

Office for Prevention and Education at Northeastern (OPEN): Monday – Friday, 8:30 am – 5:00 pm 

For COVID-19 related resources for survivors of sexual and domestic violence, for those in recovery, and for information about vaping, alcohol use, and COVID, visit OPEN’s website, email or call 617.373.4459 during hours of operation. 

Partners Healthcare COVID-19 hotline: 617-724-7000 

  • Open 8 a.m. – 8 p.m., 7 days/week.
  • Partners HealthCare has a COVID-19 nurse hotline that is available to anyone who is a Partners Healthcare patient, regardless of immigration status or insurance. Nurses on the hotline can be reached from 8am-8pm daily. If you would prefer to speak to a clinician in a language other than English, translation services are available.

Massachusetts 2-1-1: Informational and referral phone hotline and online chat  

  • Call 211: Open 24/7. All calls are free and confidential. Interpreter services are available in multiple languages. 
  • Provides information about COVID symptoms and testing. 
  • Online live chat on the Massachusetts 2-1-1- website

Information for Students in Massachusetts

How do I follow the public health orders and advisories from Governor Baker, Massachusetts Department of Public Health, and Boston Public Health Commission? 

Individuals with any signs or symptoms of COVID-19 should remain in their homes and request assistance with accessing essential services, such as obtaining food or medications.

For the most up-to-date information about masks, healthy distancing, capacity and regulations on campus, please monitor the university COVID-19 hub of information