Spring 2021 Update
As of March 17, 2020, our medical and mental health care teams are available for telephone consultation at 617.373.2772. Immediate mental health support remains accessible to students through Find@Northeastern at 877.233.9477 (U.S.), +1.781.457.7777 (Int’l), 24-hours a day, seven days a week.
If you are sick and want to speak with a medical provider during UHCS hours of operation, please call 617.373.2772 and leave a message. A medical provider will call you back to conduct a brief assessment and make recommendations for care.
Mental health services and support groups will be available via phone and video for students currently residing in Massachusetts. Students residing outside of Massachusetts are encouraged to contact Find@Northeastern.
Should you or someone you know have a medical or mental health emergency, please call NUPD at 617.373.3333 (or 911 off-campus) or go to your nearest Emergency Department.
College, from undergraduate orientation through graduate and Ph.D. programs, presents most people with new challenges and struggles that at times may impact health and success. Meeting with a mental health clinician can help.
Mental health support is also available 24 hours a day, 7 days a week from any location by calling Find@Northeastern: 877.233.9477 (in the U.S.), +1.781.457.7777 (outside the U.S.).
How to Visit UHCS
If you are interested in speaking with one of our mental health clinicians, call UHCS at 617.373.2772, option #2. You will be scheduled for a brief phone appointment with one of our mental health clinicians. In that call, you’ll be asked to share a little about what’s prompting your interest. You and the mental health clinician will review options and set up next steps. Next steps could include scheduling a virtual counseling or medication appointment or attending a virtual group.
Can I walk-in and talk to someone?
Due to COVID-19 UHCS will not be accepting walk-in visits.
What do I need before my first visit?
Please be available at the scheduled time to receive a call from the mental health clinician. If you need to cancel or change your telehealth appointment, you must notify the clinician and/or UHCS in advance. It is important to be in a quiet, private space that is free of distractions during the visit. If meeting with the clinician via video call, it is important that you use a secure internet connection rather than public/free Wi-Fi.
What happens after I schedule a telehealth visit?
You will receive an email to your Outlook Account at the time the appointment is created and again 15 minutes before the start of the appointment. Please check your SPAM folder if it is not in your inbox. The message will appear as below:
If there is no box saying, “Start Televisit,” check the top of the email you may need to do one of the following: expand the message, click to view the message in a browser, download pictures, or unblock content blocked by Outlook. If you have not received this email, can’t find it, or have any other issues, contact your clinician or the front desk as soon as possible
How do I find a private quiet place on campus for my telehealth visit?
The university has identified a variety of quiet spaces where students can study and have private conversations. If you have an appointment with UHCS and would like to find a private space, please review the study spaces website to see availability.
What happens during my mental health visit?
Your first visit with a mental health clinician (Licensed Mental Health Clinician, Social Worker, Psychologist, or Nurse Specialist in Clinical Psychiatry) is typically a brief assessment (fifteen to thirty minutes). Please be open with your clinician so that they can effectively assess your concerns. Inform the clinician of your history, including previous illness, hospitalizations, and any and all medication you have been prescribed in the past. The clinician will review their understanding of your concerns, identify and address your immediate needs, and review a care and safety plan as well as recommendations, which may include:
- Scheduling a follow-up visit with a UHCS clinician for further assessment
- Scheduling a medication assessment
- Referral to ongoing treatment in the local community
- Referral to a student support group at UHCS
- Other helpful campus resources and supports
- Resources and self-care steps you may take to help manage your condition.
Why might I be referred to treatment in the local community?
UHCS offers brief assessment and follow-up visits. We will refer you to a local psychotherapist and/or medication provider if we determine that you would benefit from or if you would prefer ongoing treatment. Clinicians in the community are generally able to provide longer-term treatment, more consistent and flexible scheduling, such as evening, Saturday, weekly, and video counseling appointments. For more information about community mental health care, click here.
How long are mental health visits?
- Walk-in and follow-up visits are typically fifteen to thirty minutes.
- Medication assessment visits may take up to one hour.
- Student support groups are generally one hour.
Is my treatment confidential?
All services at UHCS are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.
Does UHCS provide sick notes?
UHCS does not provide sick notes. Find more information on our sick note policy here.
What else do I need to know?
Some students may feel more comfortable with—or require— the help of a translator. Translator services are available. Please call UHCS and speak with a patient associate to find out more. If you have questions about COVID-19, please visit the Reopening website for more information.
What to expect when you call Find@Northeastern
Responsive, empathetic mental health support is available to full-time students, 24 hours a day, 7 days a week, from any location by calling Find@Northeastern at 877.233.9477 (within the U.S.) or +1.781.457.7777 (outside the U.S.).
Calls to Find@Northeastern are answered by licensed master’s level mental health clinicians—people who are there any time, day or night, to provide support and to help you address your immediate concerns. They will also review a care and safety plan as well as recommendations for next steps.
These steps may include a referral to:
- Ongoing face-to-face counseling
- Ongoing video counseling
- ICare – an internet-based and mobile-supported self-guided cognitive behavioral training
- UHCS services including follow-up visits, medication assessments, or a student support group
Are calls to Find@Northeastern confidential?
All services offered through UHCS, including calls to Find@Northeastern, are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.
What happens when I am referred to ongoing face-to-face counseling?
If you and the Find@Northeastern clinician decide that a referral to ongoing, face-to-face therapy is appropriate, the clinician will try to connect you by phone—in that moment—with a therapist in the local community. If the therapist you’re calling is available, you can speak with them directly and schedule an appointment for the coming days. If the therapist is not available at the time of the call, the Find clinician will help you leave a voicemail for the therapist to call you back and review scheduling options.
What happens when I am referred to ongoing video counseling?
If you and the Find@Northeastern clinician decide that a referral to ongoing video counseling is appropriate, the clinician will connect you via phone with a Find Navigator who will submit the referral to video counseling. A video counselor will then get in touch with you to schedule your first appointment. From your first appointment forward, you can connect with that therapist on video in real time. Video counseling is conducted by licensed clinicians via a secure videoconference platform called Zoom, which is similar to Skype.
Referrals for video counseling are available for full-time students in the U.S. and in most international locations. Video counseling is a flexible approach to therapy that enables you and a therapist to work together wherever you are.
What if I am looking for specialized treatment?
Through Find@Northeastern, all Northeastern students have five free counseling sessions each fall and spring semester without using insurance. Find@Northeastern clinicians treat a range of issues, but they do not provide specialized care such as treatment for eating disorders, neuro-psychological testing, treatment for substance use or medication management.
If you need to see a clinician who offers specialized care, Find@Northeastern will help locate an appropriate clinician who accepts your insurance.
What if I want a counselor with specific demographics/identities or who speaks a language other than English?
We make every effort to match you with a Find@Northeastern clinician who meets your demographic, identity, and language preferences; however, if one is not available, we can initiate a referral through your insurance to find a clinician who meets your preferences.
How much will face-to-face and video counseling cost?
Full-time students enrolled in both the fall and spring semester, including N.U.In students, have access to five free counseling visits each semester. Students who are not enrolled in the fall and enter Northeastern in the spring have access to five visits (January-August). We make every effort possible to connect you with a therapist who will accept your insurance so that you can continue to meet with your therapist after the allotted free sessions are used. Following your free sessions, all subsequent visits will be billed to your insurance.
Why might I be referred to treatment in the local community rather than connected with a clinician at UHCS?
For students based in Boston, the clinicians at UHCS are here to offer brief assessment, follow-up visits and connection to ongoing care as needed. Clinicians in the community are generally able to provide longer-term treatment and more consistent and flexible scheduling, such as evening, Saturday, weekly, and telehealth (online) appointments.
What is ICare?
For students who appreciate flexibility and are interested in helping themselves move forward, ICare can help. ICare is an online self-guided cognitive behavioral training program. It combines support with skill building to help you better manage worry and stress. This program was developed specifically for college students who experience symptoms of depression and/or anxiety. It is recommended for those whose symptoms do not require psychotherapy or as a part of treatment already in place.
ICare includes seven sessions (one per week) plus a booster session. In the sessions, you will build skills focused on enhancing your competence and comfort with steps like taking action, changing your thought patterns, and approaching challenges. Once you’ve completed the first 8 sessions, you can connect with supplemental ones focused on specific concerns like sleep difficulty, alcohol use, self-esteem, perfectionism, and more.
During your call with the Find clinician, if you and that clinician decide on a referral to ICare, the clinician will immediately connect you via phone with a Find Navigator who will create a user account for you and you’re on your way.
A Navigator will be there for you whenever you have questions and to help you move through your self-powered CBT training.
If you choose to pursue self-guided CBT training with ICare, it will count as just one of your free visits per year.
If, when we have our assessment, we together determine that you would benefit from or prefer ongoing treatment, we will refer you to a local psychotherapist and/or medication provider.
Can I access Find@Northeastern after I graduate?
All full-time students graduating in May can access Find@Northeastern benefits, including the 24/7 support line and referrals for free visits, through the end of May. If you are looking for support options past May, we recommend you reach out to Find@Northeastern prior to May 31 to explore options available through your insurance.
Full-time students graduating in August and December can access Find@Northeastern benefits through the last month of their final semester. If you are graduating during these months and looking for support options past graduation, we recommend you reach out to Find@Northeastern prior to August 31st for summer graduates and December 31st for fall graduates.