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What to Expect – Mental Health

What to expect of your Mental Health visit to UHCS

College, from undergraduate orientation through graduate and Ph.D. programs, presents most of us at some point with new challenges and struggles that at times may impact our health and success as a student.  We recognize that for many students, visiting  UHCS  may  be  a  different  experience  than  meeting  with  your  own  medical or mental health  provider.   We hope the following information will help you to know what to expect when you visit UHCS.

How to Visit UHCS

  • UHCS offers same day mental health visits during our operating hours.
  • You may also call to schedule a visit, if you prefer.
  • Mental health support is also available 24 hours a day, 7 days a week from any location by calling Find@Northeastern: 877.233.9477 (in the U.S.), +1.781.457.7777 (outside the U.S.)

To arrange a visit at UHCS you can walk in or call us at 617-373-2772, option #2.

When you walk in to UHCS or call to request to meet with a  clinician, a patient associate may ask you about the reason for  your visit. These questions are asked so that you can be scheduled for the appropriate type of visit. The information you provide is confidential.

  • If you schedule a visit in advance, please arrive 10 minutes early.
  • Please also remember to bring your Husky card and  health insurance information with you.

If you contact UHCS to schedule an initial visit in advance, a patient associate will offer you the opportunity to schedule a fifteen minute phone call with a mental health clinician. At the scheduled time, the clinician will call you back to have a brief conversation with you. In this call you will be asked for some basic information about your concerns, your history, and a discussion about what is bringing you to UHCS. The clinician will review next steps with you.

What happens when I arrive for a walk-in or same-day visit?   

If you come to UHCS for a walk-in visit, you will need to speak with a patient associate to set up a visit. Please be aware that during busy times of the semester there may be a wait for walk-in visits.  Most students typically meet with a clinician between fifteen and thirty minutes of arrival. Once you have arranged for a walk-in visit, you may have a seat in the reception area.

What happens when I arrive for a visit scheduled in advance?

When you arrive for a visit you scheduled in advance, you may check in at one of our self-check-in kiosks  located in the reception area.

If we do not already have your insurance information, the self-check-in kiosk will prompt you take a photo of your insurance card and add it to your chart.

Once you have checked in, you may have a seat in the reception area.

What happens during my mental health visit?

The mental health clinician will greet you in the reception area and walk with you to an office to speak confidentially.

The first visit with a mental health clinician (Licensed Mental Health Clinician, Social Worker, Psychologist, or Nurse Specialist in Clinical Psychiatry) is typically a brief assessment (thirty minutes). Please be open with your clinician so that they can effectively assess your concerns. Inform the clinician of your history, including previous illness, hospitalizations, and any and all medication you have been prescribed in the past. The clinician will review their understanding of your concerns, identify and address your immediate needs and review a care and safety plan as well as recommendations, which may include:

  • Scheduling a follow-up visit at UHCS for further assessment
  • Scheduling a medication assessment visit
  • Referral to ongoing treatment in the local community
  • Referral to a student support group at UHCS
  • Other helpful campus resources and supports
  • Resources and self-care steps you may take to help manage your condition.

Why might I be referred to treatment in the local community?

UHCS offers brief assessment and follow-up visits. We will refer you to a local psychotherapist and/or medication provider if we determine that you would benefit from or if you would prefer ongoing treatment. Clinicians in the community are generally able to provide longer-term treatment, more consistent and flexible scheduling, such as evening, Saturday, weekly and tele-health appointments. For more information about community mental health care, click here.

How long are mental health visits?

  • Walk-in and follow-up visits are typically thirty minutes.
  • Medication assessment visits may take up to one hour.
  • Student support groups are generally one hour.

Is my treatment confidential?

All services at UHCS are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.

Does UHCS provide sick notes?

UHCS does notprovide sick notes. Find more information on our sick note policy here.

What else do I need to know?

Throughout the year, UHCS holds events that may impact how you proceed through your UHCS visit.  These may include vaccination clinics, our response to busier periods during the year, or a need to respond to unexpected circumstances.  We will provide assistance and instruction for you during these times.

We hope this information will help you feel more prepared and empowered to be an active participant in your care at UHCS.  Please do not hesitate to ask a UHCS staff if any part of your visit experience is not clear.

Translation services are available upon request.