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EXPLORE NORTHEASTERN

What to Expect – Mental Health

Two ways to access support

College, from undergraduate orientation through graduate and Ph.D. programs, presents most people with new challenges and struggles that at times may impact health and success.

Meeting with a mental health clinician can help.

UHCS offers same day mental health visits during our operating hours. You may also call to schedule a visit, if you prefer.

Mental health support is also available 24 hours a day, 7 days a week from any location by calling Find@Northeastern: 877.233.9477 (in the U.S.), +1.781.457.7777 (outside the U.S.).


How to Visit UHCS

To visit at UHCS, you can walk in or call us at 617-373-2772, option #2.

Walk-in:  When you walk in to UHCS, a patient associate may ask you about the reason for your visit. These questions are asked so that you can be scheduled for the appropriate type of visit. The information you provide is confidential.

  • If you schedule a visit in advance, please arrive 10 minutes early.
  • Please also remember to bring your Husky card and health insurance information with you.

Schedule a visit:  If you contact UHCS to schedule an initial visit in advance, a patient associate will offer you the opportunity to schedule a fifteen-minute phone call with a mental health clinician. At the scheduled time, the clinician will call you back to have a brief conversation with you. In this call you will be asked for some basic information about your concerns, your history, and a discussion about what is bringing you to UHCS. The clinician will review next steps with you.

What happens when I arrive for a walk-in or same-day visit?

For a walk-in visit, you will need to speak with a patient associate to get you set up. During busy times of the semester there may be a wait for walk-in visits.  Most students typically meet with a clinician between fifteen and thirty minutes of arrival. Once you have arranged for a walk-in visit, you may have a seat in the reception area.

What happens when I arrive for a visit scheduled in advance?

When you arrive for a visit you scheduled in advance, please check in at one of our self-check-in kiosks located in the reception area.

If we do not already have your insurance information, the self-check-in kiosk will prompt you take a photo of your insurance card and add it to your chart.

Once checked in, you may have a seat in the reception area.

What happens during my mental health visit?

The mental health clinician will greet you in the reception area and walk with you to an office to speak confidentially.

Your first visit with a mental health clinician (Licensed Mental Health Clinician, Social Worker, Psychologist, or Nurse Specialist in Clinical Psychiatry) is typically a brief assessment (fifteen to thirty minutes). Please be open with your clinician so that they can effectively assess your concerns. Inform the clinician of your history, including previous illness, hospitalizations, and any and all medication you have been prescribed in the past. The clinician will review their understanding of your concerns, identify and address your immediate needs, and review a care and safety plan as well as recommendations, which may include:

  • Scheduling a follow-up visit at UHCS for further assessment
  • Scheduling a medication assessment visit
  • Referral to ongoing treatment in the local community
  • Referral to a student support group at UHCS
  • Other helpful campus resources and supports
  • Resources and self-care steps you may take to help manage your condition.

Why might I be referred to treatment in the local community?

UHCS offers brief assessment and follow-up visits. We will refer you to a local psychotherapist and/or medication provider if we determine that you would benefit from or if you would prefer ongoing treatment. Clinicians in the community are generally able to provide longer-term treatment, more consistent and flexible scheduling, such as evening, Saturday, weekly, and video counseling appointments. For more information about community mental health care, click here.

How long are mental health visits?

  • Walk-in and follow-up visits are typically fifteen to thirty minutes.
  • Medication assessment visits may take up to one hour.
  • Student support groups are generally one hour.

Is my treatment confidential?

All services at UHCS are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.

Does UHCS provide sick notes?

UHCS does not provide sick notes. Find more information on our sick note policy here.

What else do I need to know?

Some students may feel more comfortable with—or require— the help of a translator. Translator services are available. Please call UHCS and speak with a patient associate to find out more.


What to expect when you call Find@Northeastern

Responsive, empathetic mental health support is available to full-time students, 24 hours a day, 7 days a week, from any location by calling Find@Northeastern at 877.233.9477 (within the U.S.) or +1.781.457.7777 (outside the U.S.).

Calls to Find@Northeastern are answered by licensed master’s level mental health clinicians—people who are there any time, day or night, to provide support and to help you address your immediate concerns. They will also review a care and safety plan as well as recommendations for next steps.

These steps may include a referral to:

  • Ongoing face-to-face counseling
  • Ongoing video counseling
  • ICare – an internet-based and mobile-supported self-guided cognitive behavioral training
  • UHCS services including follow-up visits, medication assessments, or a student support group

What happens when I am referred to ongoing face-to-face counseling?

If you and the Find@Northeastern clinician decide that a referral to ongoing, face-to-face therapy is appropriate, the clinician will try to connect you by phone—in that moment—with a therapist in the local community. If the therapist you’re calling is available, you can speak with them directly and schedule an appointment for the coming days. If the therapist is not available at the time of the call, the Find clinician will help you leave a voicemail for the therapist to call you back and review scheduling options.

Referrals for face-to-face therapy are available for full-time students in the U.S. and some parts of Canada. Please contact UHCS or Find@Northeastern for more details.

What happens when I am referred to ongoing video counseling?

If you and the Find@Northeastern clinician decide that a referral to ongoing video counseling is appropriate, the clinician will connect you via phone with a Find Navigator who will submit the referral to video counseling. A video counselor will then get in touch with you to schedule your first appointment. From your first appointment forward, you can connect with that therapist on video in real time. Video counseling is conducted by licensed clinicians via a secure videoconference platform called Zoom, which is similar to Skype.

Referrals for video counseling are available for full-time students in the U.S. and in most international locations. Video counseling is a flexible approach to therapy that enables you and a therapist to work together wherever you are.

How much will face-to-face and video counseling cost?

Full-time students enrolled in both the fall and spring semester, including N.U.In students, have access to five free counseling visits each semester. Students who are not enrolled in the fall and enter Northeastern in the spring have access to five visits (January-August). We make every effort possible to connect you with a therapist who will accept your insurance so that you can continue to meet with your therapist after the allotted free sessions are used. Following your free sessions, all subsequent visits will be billed to your insurance.

What is ICare?

For students who appreciate flexibility and are interested in helping themselves move forward, ICare can help. ICare is an online self-guided cognitive behavioral training program. It combines support with skill building to help you better manage worry and stress. This program was developed specifically for college students who experience symptoms of depression and/or anxiety. It is recommended for those whose symptoms do not require psychotherapy or as a part of treatment already in place.

ICare includes seven sessions (one per week) plus a booster session. In the sessions, you will build skills focused on enhancing your competence and comfort with steps like taking action, changing your thought patterns, and approaching challenges. Once you’ve completed the first 8 sessions, you can connect with supplemental ones focused on specific concerns like sleep difficulty, alcohol use, self-esteem, perfectionism, and more.

During your call with the Find clinician, if you and that clinician decide on a referral to ICare, the clinician will immediately connect you via phone with a Find Navigator who will create a user account for you and you’re on your way.

A Navigator will be there for you whenever you have questions and to help you move through your self-powered CBT training.

If you choose to pursue self-guided CBT training with ICare, it will count as just one of your free visits per year.

Why might I be referred to treatment in the local community rather than connected with a clinician at UHCS?

For students based in Boston, the clinicians at UHCS are here to offer brief assessment, follow-up visits and connection to ongoing care as needed. Clinicians in the community are generally able to provide longer-term treatment and more consistent and flexible scheduling, such as evening, Saturday, weekly, and telehealth (online) appointments.

If, when we have our assessment, we together determine that you would benefit from or prefer ongoing treatment, we will refer you to a local psychotherapist and/or medication provider.

Are calls to Find@Northeastern confidential?

All services offered through UHCS, including calls to Find@Northeastern, are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.

Want to know more? Find out more about the benefits free to you with Find@Northeastern.