Frequently Asked Questions
To post questions for other parents, login to our Family Message Board.
Touch of Home Specialty Order
Can I order a cake or fruit basket to be delivered to my student?
Dining Services and Husky Dollars
Where can I learn more about Dining Services?
How can I add Husky Dollars to my student’s account?
Is it possible for my student to change his or her meal plan?
Health, Wellbeing, and Safety
What counseling resources are available for students?
What if my student is ill and University Health and Counseling Services is closed?
Is there a safe alternative to my student walking alone on campus at night?
How can my student sign up for NU Alerts and advisories?
Where is Northeastern University Police Department located?
Housing & Residential Life
When are students supposed to move in or move out of the residence halls?
What are the rates for Northeastern housing accommodations?
What types of accommodations are available for students with disabilities?
Where can I learn more about Husky Locks?
Can my student have a pet in his or her residence hall?
My student has questions about Resident Mail Services, who can help?
What are the University’s off-campus subletting policies?
Who should I contact if I’m experiencing issues with myNortheastern Parent/Family Portal?
Where can my student get help with computer issues?
Who can help my student with internet access and email?
Where can my student get information on cable television service?
What telephone services are available to students?
Involvement & Engagement
How can my student get involved in campus activities?
My student has been called for Jury Duty, do they have to serve?
Where can students park on campus?
Where can families and guests park when visiting campus?
Student Financial Services and Student Accounts
Who should I contact about Financial Aid scholarships or student employment?
Who should I contact about tuition deadlines, fees, payments, or refunds?
Will my student be charged for medical insurance if they are covered by another policy?