It has been said that the slowest systems to change are often organizations in the public sector. However, it was interesting to hear how Accenture drives change in the public sector and the perspectives from Kristin McElderry, Accenture Management Consulting Executive based in Boston who works with Public Sector and Higher Education clients. In this Thought Leader Series talk, entitled Managing Change in Public Sector Transformation, McElderry touches upon why change management is critical, how the public sector is unique, and highlights a framework to leverage the next generation of communication methods.
As McElderry voiced, “public sector work isn’t always the sexiest work,” … “but it is work that really matters.”
Finding My Place in the Cross-Cultural Communication Field
It was three years ago that my career gained what I thought was to be my launch into the global market. After graduating from college and achieving my dream job of working at a huge corporation in Tokyo, the unexpected occurred. Within six months, I quit and moved back to my home country, the USA.
Deciding to leave so quickly shocked not only my community, but also myself. I had spent four years learning about Japanese language and culture. Having studied abroad, researched, and interned in Japan. I had braced myself for expected sexism in the workplace, strong drinking culture, and even power harassment. However, the one thing that was I had not prepared for was my own lack of cultural agility.
Despite knowing what the Japanese perspective might be, I found myself defining right and wrong. I would often deem Japanese corporate culture to be unhealthy for its collective mindset, in contrast to my valuing individuality and freedom as someone raised in the USA. When I ended up leaving Japan to pursue a career in cross-cultural communication, I came away from the experience subconsciously wanting to fix Japan. I had a vision and a strategic plan; next steps were to gain the tools.
I appreciated the many opportunities available while I studied at Northeastern University. As the Head Student Life Coordinator for NU Global International Pathways Program, I was responsible for event operations. In my last semester in the Corporate and Organizational Communications program (COC), I coordinated one of the biggest events and collaborations between NU Global International Pathways and the Office of Global Services — Global Voice II.
This second part is about what was, for me, a remarkable journey and experience at CPS. My time in the MS COC program was full of global workplace learning opportunities, intellectual challenges and my personal and professional growth. There is a quote by Benjamin Franklin that is very close to my heart and my personal philosophy of life: “To succeed, jump as quickly at opportunities as you do at conclusions.” And, this quote guided me throughout my learning journey at CPS.
Overwhelmed, confused, and nervous… I was sitting in front of my computer screen at 2:00 a.m. on a Tuesday night (2014), staring at a list of hundreds of schools around the world that appeared in the search result for “Masters Degree in Communications.”
As we forge into this Information Age and World of Robotics, the concept of Human Literacy has been introduced to the stage. What is Human Literacy? Northeastern University President Aoun has proposed Human Literacy to mean our unique abilities to adapt, collaborate, and offer empathy in comparison to computational literacy generated through artificial intelligence. This new use of the term human literacy is an example of a cultural linguistic adjustment in professional studies within higher education. This is where the idea of a cultural audit takes footing. So, what is a cultural audit?
A fundamental skill of all communicators is the ability to tell a compelling story. ePortfolios enable students to tell their own experiential and educational stories, using words, images, and multimedia. A strong ePortfolio makes a statement about your professional brand – who you are, your values, your commitment to lifelong learning.
A judging panel of our Alumni Advisory Council selected three ePortfolios created during the 2017-2018 academic year as outstanding exemplars of what students can create.
I am a learner. I love reading articles, books, taking courses – you name it. If I can learn from it, I’m in.
But, even so, it took me a while to go back and get my master’s degree. I knew it would be an investment, and because of that, I wanted to choose wisely. I left college years ago, went on to have a series of great jobs, and slowly came back around to the idea of going back to school.
When I was studying at Northeastern University, I had heard about the Northeastern University Alumni Office and community. Based on my understanding at least in some Chinese universities, an alumni office aims to connect alumnus who have already gained great achievements in their field. Considering that I only have five years’ working experience, I never would have imagined that I would become an organizer for a Northeastern University Alumni Event.
I am really grateful to Professor Patty Goodman, who recommended me to become a local Alumni Ambassador. Being a Northeastern Alumni Ambassador is an extremely exciting experience. It has been delightful connecting with more alumni and getting them involved in our community, along with building a bridge between Northeastern University Alumni in China and around the world.