Collaborate on Class Projects Using Solstice

Tired of only one person being able to connect to display while working on a project with your classmates? Tired of checking out HDMI cables?

Now, there is a simple solution.

Last year, ITS tested Solstice Devices in the new ISEC classrooms. As a result of the positive feedback, Solstice will be available in Snell Library Collabs A, B, and C on the first floor, Collab Rooms 1, 2, 3 and 4 along with “circles” (informal collaboration spaces) located on the second floor of Snell Library.

With a Solstice Pod connected display, any number of users can instantly connect, share, and control the display, fostering collaboration and decision-making. Solstice works with Macs, Windows, and mobile devices simultaneously over Wi-Fi or Ethernet networks.

Solstice Demo & More Information

To view a demonstration of this device, click here. You will find videos and quick start guides. Then, enjoy some cordless collaboration.

Getting Wireless Access for Your Conference Attendees

If you are planning a conference or event at Northeastern over the summer, you know your guests will need Internet access just like they’ll need food. Northeastern makes it quick and easy to supply your guests with high-speed Internet access.

There are two ways to get guest wireless access at Northeastern: eduroam and NUwave-guest.


Northeastern participates in eduroam (educational roaming), a secure, worldwide reciprocal roaming wireless access service developed for, and used by, the international research and education community. This network is available at all Northeastern campus locations in academic and administrative buildings for all individuals from participating eduroam institutions. With over 5,000 participating locations worldwide, it is likely that many higher education colleagues coming to our Boston campus will have instant wireless access while they are here. A full list of participating US Institutions is available on the eduroam website. An international map is also available.

No action is required by conference organizers — access is determined by a visitor’s home institution, and not by ITS. We do strongly encourage conference organizers with a high presence of higher education attendees to advertise that Northeastern is a participating eduroam campus.


The NUwave-guest network provides wireless access for people not associated with Northeastern while at the university, but it requires authentication.

How to get access for your attendees:

  • One-day conference/event – Follow these directions to request a conference code, which you must provide to all of your attendees for access on that day.
    • Instructions for how attendees should use that code can be found HERE.
    • Your guests will have 12 hours of wireless access before re-registration is required.
  • Multi-day conference/event – Follow these directions to request individual usernames and passwords, which you must then provide to each of your attendees for access that lasts the duration of the conference.
    • Instructions for how attendees should use that login information are available HERE.

NOTE: These requests must be submitted at least one–to-two weeks in advance of your event. ITS requires lead time in order to process your request.

Have Questions or Need Help?

If you have questions about requesting this access, or you or your attendees need assistance during your event, please contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at

ISEC Opening Offers Exciting New Technology

110816_ag_isec_008ISEC, the Interdisciplinary Science and Engineering Complex, opens in January 2017 with new technology enhanced classrooms. ISEC is part of the university’s ongoing effort to expand its capacity to engage in path-breaking research across disciplines.

Solstice, an innovative collaboration technology has been added to the new ISEC classrooms.  In the teaching laboratories there are 6 tables, each designed to allow 8 students to collaborate wirelessly at one time. It will also allow Faculty to join any one of these tables as needed. These Solstice Pods enable students to display, engage, and collaborate all in the same environment using one display rather than transitioning from one student’s computer to another by unplugging one computer and plugging another back in. Solstice enables true wireless collaboration, without being tethered to pesky cords.

In four of the classrooms, Faculty can leverage this technology through the lectern to easily move about the space while teaching. Solstice installed at the podium can also be used to include students that want to share content or collaborate with the class as a whole.

During the spring semester ITS will be actively monitoring both the technology and its use to understand how to expand the service throughout the campus. If you are teaching in this space or want to learn more about Solstice, visit the Academic Technology Services site at or contact ATS at

ISEC is located on Columbus Avenue to the west of the parking garage, This six story complex includes wet and dry lab facil­i­ties, 2 edu­ca­tional lab­o­ra­to­ries, 4 class­rooms, an auditorium and offices for fac­ulty mem­bers.

Photo by Adam Glanzman/Northeastern University

Got Wireless?

Networks & Storage

Snell Library and International Village get major wireless upgrades! The latest on-campus upgrades In our efforts to continuously enhance technology and accessibility across the Northeastern community.

Snell Library 2.0

Snell Library has received wireless upgrades on the 3rd and 4th floors. ITS installed additional wireless access points in order to provide a better signal and faster service. Enjoy!

International Village Gets Wired

Another major upgrade will boost the connectivity of International Village, a 1200 bed housing unit on campus. You may notice some work being done as we install 540 new access points throughout the facility in the September – October timeframe. Look out for some awesome changes to your wireless experience!

Introducing eduroam – A New Way To Access Wireless On Campus And Around The World

Information Technology Services is happy to announce the launch of eduroam (which stands for educational roaming), a new wireless service which is available in academic and administrative buildings. This service has two main components – a new wireless network on our campuses and reciprocal access to this wireless network wherever it is being broadcast around the world. This reciprocal system enables Northeastern students, faculty, and staff to securely access the eduroam wireless network off-campus at more than 5,000 participating locations worldwide. Additionally, visitors from any participating eduroam institution can securely connect to the eduroam wireless network while at Northeastern using their own credentials.

While eduroam is available, Northeastern students, faculty, staff and sponsored accounts should still continue to use NUwave while on campus. More information on prioritizing wireless network on personal/unmanaged computer can be found on the ITS page PRO TIP: Setting a preferred wireless network.

eduroam Locations
A full list of the over 350 participating U.S. Institutions is available on the eduroam website. Locally eduroam wireless access is available at Harvard University, MIT, Boston University, Emerson College, Wheelock College, Emmmanuel College, Wentworth Institute of Technology, Mass College of Art, Simmons College, Mass College of Pharmacy and Health Sciences, University of Massachusetts – Boston and Tufts University.

Map of Eduroam USA coverage

An international map is also available (it takes a moment to load). Since eduroam was initially developed and launched in Europe, this continent boasts the most locations with thousands of participating colleges, universities and research facilities.

eduroam international map

Getting Connected
It is easy to connect to eduroam – you simply need to enter your eduroam username [myNEU username] (e.g., and your myNEU password. Similar to NUwave, once you have entered and saved your login credentials on your device, you will be able to automatically connect to the eduroam network whenever it is available. NOTE: From off campus the VPN is still required to access several university resources, including shared departmental (Q:) drives, certain library databases, personal workstations and data centers.

Eduroam How To’s
Eduroam FAQs

Easy Internet Access For eduroam Visitors
Visiting faculty, researchers, students, and other individuals from participating eduroam organizations are able to securely access the eduroam wireless network in our academic and administrative buildings using their home organization’s credentials. This network is an enhanced alternative to NUwave-guest for individuals coming from another eduroam campus, as there there is no time limit for accessing eduroam.

Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or

Hit top speed on Northeastern wifi

A wireless network rarely outpaces the connection speed of a wired one (which is why ITS recommends using NUnet or ResNet whenever possible), but nothing beats the freedom of wandering campus while connected to wifi.

To get the most out of the NUwave wireless network, check out the information and tips below.

Location, Location, Location

If you are in an academic or administrative space, or university-owned residence hall, and need to connect your laptop, tablet or phone, you are covered.

Prior to last summer, if you were outside of those places in the past, you might have made do with “bleed” from the internal signal, but that was hardly ideal. This year ITS has been working to provide access in the most common outside areas around campus. As of August 2015 that project is complete.


TIP: Signal strength will depend on how close you are to the access point, so take a look at this map to see where you should stake your spot.

Wireless Is A Shared Resource

A wireless network signal is a finite resource – the more people who are using it, the slower the speed is for everyone. This is particularly true if you or the people around you are using it for bandwidth-intensive activities, such as streaming, downloading, or virtual computing.

Another guaranteed speed stealer: Anyone with a personal router. These are not allowed in 100% NUwave areas under the university Appropriate Use Policy (AUP).


TIP: If you plan on using lots of bandwidth, plug in and take advantage of the wired NUnet and ResNet networks.

Choose Your Tools Wisely

The speed of your connection to each access point depends on two factors: 1) The standard the access point supports, and 2) the standard your computer or device supports. ITS is upgrading NUwave to an 802.11ac network, a project that is over 70 percent complete. The buildings still on the list for updates are on the 802.11n standard.

If you are on a computer or device that uses 802.11n, your speed will be the same no matter where you connect on campus. If your computer or device uses 802.11ac, you will be able to take advantage of the faster-speed access points where available.


TIP: To always hit top speed, consider upgrading to a new wireless card or device, or using a USB wireless adapter (available at most major electronics retailers).

It’s Not Always About the Network

There are a number of reasons you may be having trouble getting somewhere on the web that have nothing to do with NUwave.

  • Try other sites – If other places load fine, it’s likely that the problem lies with the one you are trying to access.
  • Double check the basics – We’ve all done it at some point…make sure your wireless is turned on.
  • Run a scan – Put your computer or device through an antivirus checkup. You could be infected with something that’s causing the slowdown and other problems.
  • Install updates – Operating system updates and driver updates can make a difference, so make sure you have the latest installed.


TIP: Help protect yourself by downloading Symantec Endpoint Protection (SEP) antivirus for FREE from Software Downloads on myNEU.

When NUwave is Down, Let Us Know

While ITS does monitor NUwave, you may notice an outage before we do. Don’t assume that someone else will report it. In fact, when it comes to network outages, the more reports we get, the better, as that will tell us the extent of the problem. Contact the ITS Service Desk at 617.373.4357 (xHELP) or, and share where you are and when the problem started.

You can also follow us on Twitter @NortheasternITS for alerts on planned and unplanned outages, and reports on when outages are resolved. Please do not report outages to the Twitter account – for action, you must submit a ticket by contacting the ITS Service Desk.

Students relaxing in Centennial Common

Take Advantage Of Outdoor NUwave Coverage

Grab a brightly colored adirondack chair and use your laptop or tablet in many more outdoor spaces across campus! ITS has been working hard this summer to install additional outdoor wireless access points across campus, expanding on the work done during the first phase of the residential wireless project in the courtyard areas of Speare, Stetson West, Stetson East, White and West Village (A, B, C).

The new major outdoor spaces covered include:

  • Cabot Court
  • Centennial Common
  • Freshman quad
  • Krentzman quad
  • Snell quad (and the area behind the Curry Student Center)
  • Robinson quad (Mugar/Hurtig/Robinson/the Curry Student Center)
  • Between Churchill & Cabot Center
  • Between Ell and Hayden
  • Between East Village and Mugar
  • Between West Village G and H
  • In front of West Village E
  • Between International Village and Ruggles Station

This extensive outdoor wireless expansion was made possible due to significant cost savings during the two-year Residential Wireless Expansion project, a joint collaboration between ITS and the Department of Housing & Residential Life (part of EMSA). The project team’s cost savings was reinvested back into the Northeastern community and used to bring NUwave coverage to all outdoor community spaces. The overall project was delivered on time and under budget.

Example of an external wireless access point on the exterior of West Village G
External wireless access point on the exterior of West Village G, with close up view.

The map below shows in green and teal the areas that are officially covered by NUwave. The strength of your signal will vary based on your proximity to the wireless access points. You may be able to see NUwave being broadcast outside of the green and teal areas below, but these spaces are not considered official coverage areas. The signal may be weaker in these areas because there is too much distance between your device and the access point. NUwave Coverage MapNOTE: Click to enlarge the image.

ITS has tested the main outdoor coverage areas for signal strength. If the signal strength is low and you believe the area should be fully covered by NUwave, please contact the ITS Service Desk at 617.373.4357 (xHELP) or Be sure to include the physical location where you are experiencing the issue.


East Village

All Northeastern-owned Residence Halls Now Have 100% NUwave Access

Information Technology Services and the Department of Housing & Residential Life are happy to announce that the residential wireless expansion project has been completed, just in time for Fall 2015 Move-In! This means that all Northeastern-owned residential buildings now have 100% NUwave access, as well as access to the wireless device network NURes-device. In total 1,827 wireless access points were installed within the residence halls.

During the 16-month project, 36 university-owned residence halls and 19 outdoor spaces were added to the NUwave network, significantly increasing the presence of the secure wireless network. The completion of this project has essentially provided 100% NUwave coverage across the Boston campus, including outdoor access in many of the popular academic and residential quads (see the blog post More NUwave Outdoor Space Coverage for details).

New Wireless Device Network – NURes-device
All university-owned residence halls also have access to a new wireless device network: NURes-device. This network is specifically meant for devices that do not support 802.1x and are not able to connect to NUwave – any computers or devices that can connect to NUwave will be rejected by this network. NURes-device is not encrypted, so it is not a secure network. A list of supported devices can be found on the NURes-device service page.

Important Notice — Do NOT Set Up Personal Routers
As of August 15, 2015, any pre-existing personally-owned wireless routers and/or wireless access points must be disconnected. If you are moving into residential housing this fall, please do NOT bring your own wireless router. ITS will be regularly scanning ResNet for rogue devices, and any devices that are detected will have the associated ports turned off. Students are NOT allowed to set up personally-owned routers and/or wireless access points for three main reasons:

  • Additional non-ITS wireless access points in areas where NUwave is offered degrades the service for both NUwave and the rogue access point.
  • It violates the Appropriate Use Policy (AUP).
  • There are security concerns with the amount of personal information (such as credit card numbers, and bank account numbers and PINs) that may be leaked from additional access points. Remember NUwave is a secured wireless network.

Failure to comply with the AUP may result in action by ITS, including loss of network use, and referral to the Office of Student Conduct and Conflict Resolution (OSCCR).

Previous posts about this project:

NUwave Residential Wireless Expansion Project – July 2014
NUwave Residential Wireless Expansion Project – Phase II – January 2015
Residence Halls To Have 100% NUwave Access By Fall 2015 – May 2015
Strategic Initiatives – Residential Wireless Expansion

NOTE: The term “university-owned” refers to both traditional and apartment style housing that the university owns and operates through the Housing and Residential Life department. Leased Properties are not owned by Northeastern, and therefore these apartments are not provided with ITS service.

Residence Halls To Have 100% NUwave Access By Fall 2015

UPDATE – 8/15/2015:
This blog post was originally published in May 2015, detailing the wireless expansion during Spring 2015. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.

In partnership with Housing and Residential Life, ITS has been expanding NUwave wireless network access within university-owned residence halls. At this time, 28 out of 33 halls have 100% wireless coverage, five of which (10 Coventry, Davenport A, Davenport B, West Village B and West Village F) went live today – May 4, 2015.

The remaining buildings will be completed over the summer and will offer NUwave by late August 2015, in time for Move-In 2015. The NUwave Residential Wireless Expansion Project – Phase II blog post covers the ongoing work and is updated weekly with the progress of the project.

Coming To A Quad Near You – Outdoor Wireless Access
In addition to providing NUwave inside the residence halls, this project includes making the wireless network available outside many buildings on the Boston campus. These new external access points will make it possible to find wifi in the immediate area around more than 15 academic, administrative and residential buildings. Construction will be taking place this summer and details about the new locations will be provided in the September issue of the ITS Newsletter.

Centennial Quad

New Wireless Device Network – NURes-device
Once NUwave is live in your residence hall, you will also have access to a new wireless device network: NURes-device. This network is specifically meant only for devices that do not support 802.1x, and are unable to connect to NUwave – you should still connect your computers and tablets to NUwave for wireless access. It is also important to note that NURes-device is not encrypted, so it is not a secure network.

Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices have successfully connected to NURes-device. Other similar devices may connect, but have not been tested. Wireless printers are not supported, and ITS discourages the use of wireless printers in residence halls, as it is possible for anyone on the network to find and use that printer.

Learn more about NURes-device and how to register to connect to it.

Getting Connected
Wherever there is NUwave access, find it in your available networks, and then enter your myNEU username and password at the connection prompt. You will also need to accept the certificate. NUwave only supports WPA/WPA2-Enterprise wireless security. Visit for details.

No More Wireless Routers!
Once NUwave is available throughout the entire building, students are no longer allowed to set up personally-owned routers and/or wireless access points for three main reasons:

  • Additional non-ITS wireless access points in areas where NUwave is offered degrades the service for both NUwave and the rogue access point.
  • It violates the Appropriate Use Policy (AUP).
  • There are security concerns with the amount of personal information that may be leaked from additional access points. Remember NUwave is a secured wireless network.

ITS recognizes that this maybe be a change for upperclassmen, however this policy will be enforced in all residence halls. Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).

Northeastern guests now get even more wireless time

Almost a year ago changes went into effect for the NUwave-guest network in order to make it more secure. Parents, vendors, friends and anyyone who is not already part of Northeastern can register to get hours of free wireless access at the university without needing to find the nearest Starbucks.

As of April, access has been extended to 12 hours at a time. This means that anyone who is here for a short visit should only have to register for the unsecured wireless network once a day.

So if you have people visiting, either familiarize yourself with the steps in How To: Register for NUwave-guest access, or point them there. This page will walk them through the process, whether they are on the Boston campus, or another Northeastern location.

Reminder! If you are a Northeastern faculty/staff member, student, or Sponsored Account with myNEU credentials, you must sign on to NUwave with your myNEU username and password for secure wireless access. That will get you access not only to the Internet, but also to all of your Northeastern resources. NUwave-guest is intended to provide limited, Internet-only access for people without a myNEU username and password.

There are, of course, other types of visitors. If a guest is going to be with you for an extensive period of time – such as a visiting scholar or researcher, or a lecturer, contractor, or other longer-term guest – please get them a Sponsored Account for on-campus Internet access. If you’re running a conference or event, please read our post Getting wireless access for your conference attendees.