Multi-Factor Authentication (MFA) Coming to the VPN

Northeastern is taking greater steps to fully secure all of our faculty, staff and students when accessing university accounts online.

Starting on October 2, 2017, Northeastern will implement a new security authentication service called Multi-Factor Authentication (MFA), through our partner, Duo, for all users on the VPN (Virtual Private Network). This change will prompt you to authenticate your account by a separate method after every log in, either through a text message, phone call or mobile application prompt, in order to gain access.

This additional identification step will significantly reduce the impact of compromised accounts, as access will require a unique device and/or PIN.

How Do I Get MFA?

MFA will be required for all VPN access, starting on October, 2, 2017. We recommend that all VPN users register their accounts prior to that date.

To register your device with MFA follow these easy steps:

  1. Click Here.
  2. Log in to your Northeastern account with your University credentials
  3. Select “Enable” on the registration page
  4. Select the Start Setup button
  5. Choose your device type (mobile phones are recommended)
  6. Enter your phone number OR download the app to your device
    1. If you choose to download the app, continue onto the next step
  7. Select your phone type (g. iPhone, Android, Windows, etc.)
  8. Install Duo Mobile from the Apple App Store or Google Play Store
  9. Open the Duo app & Scan the barcode listed

Next Steps for MFA

MFA will be implemented into other university services, including Banner INB and server logins throughout the Fall.

Eventually, MFA will be offered to all university faculty, staff and students for a host of other services, including the new myNortheastern portal and University email. The schedule for service implementation will be prioritized based on risk and potential impact.

More information about MFA and how to use it will be made available as the security feature is implemented into specific university services.

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Learn More About MFA:

Multi-Factor Authentication Coming to Northeastern Accounts

Northeastern is taking greater steps to ensure all of our faculty, staff and students are even better protected when accessing your university accounts online.

Over the next few months, the university will be rolling out a new online security feature called Multi-Factor Authentication (MFA). This service is intended to better protect you and your personal information. This means that when you log in to certain university accounts, you will be required to confirm your identity by a separate method, typically through a text, phone call or mobile application, in order to gain access.

This additional identification step will significantly reduce the impact of compromised accounts, as access will require a unique device and/or PIN.

Northeastern, in collaboration with our service provider, Duo Security, will roll this new service out in stages. This process will begin over the summer with our highest-risk areas, including the Virtual Private Network (VPN) and server logins, and continue into the fall semester with integration into administrative suites, such as Banner INB, and other services.

MFA will eventually be offered to all university faculty, staff and students for all account types, giving each member of the university an option to increase the security of their personal information.

More information about MFA and how to use it will be made available as the feature is implemented into specific university services.

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Learn More About MFA:

New Software Available – Fall 2015

New and the latest versions of software are now available to the Northeastern community in ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local install. Software availability is based on the Fall 2015 image.

If you are a faculty or staff member on a managed computer and are not seeing the latest software in Start or Software Center on Windows, or in Applications or Self Service on Mac, you may want to consider having your machine reimaged. You can do this by contacting the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Also check out the Summer 2015 new software for anything you might have missed, including:

  • Mathematica 10
  • Storyline2
  • FileMaker Pro 13

OS X 10.10 (Yosemite) standard Mac image

ITS now has an OS X 10.10 (Yosemite) standard Mac image for Northeastern-managed computers. The benefit of a standard image is that ITS tests out the operating system with software used at Northeastern to ensure everything works properly with our systems. This image includes Microsoft Office 2011 (The enterprise version for 2016 is not yet available), Acrobat Pro DC, Chrome, Firefox, Microsoft Remote Desktop, PaloAlto Global Protect (VPN software), GarageBand, iMovie, iPhoto, Keynote, Pages, and Numbers,

To upgrade to this new image, please call the ITS Service Desk at 617.373.4357 (xHELP) to make a desktop appointment, and learn the necessary steps involved in upgrading, including backing up your computer. The Knowledge Base article How to: Prepare for an OS upgrade on a Windows or Mac computer provides details for those looking to upgrade.

Symantec Endpoint Protection (SEP) 12.1.5

The latest version of the antivirus solution is compatible with Windows 7, 8 and 8.1, and Mac OS X 10.8 (Mountain Lion), and 10.9 (Mavericks) and 10.10 (Yosemite). NOTE: This version is not compatible with Windows 10.

  • Windows – Installed on all ITS-managed lab and faculty/staff Northeastern-managed computers. Available for personal faculty, staff and student computers through Software Downloads on myNEU.
  • Mac – Installed on all ITS-managed lab and faculty/staff Northeastern-managed computers. Available for personal faculty, staff and student computers through Software Downloads on myNEU.

Palo Alto GlobalProtect VPN Client 2.3.1

This update to the VPN client, which allows access to Northeastern resources when off-campus, will expand compatibility to include Windows 10.

Windows 10 Education

The Education edition of Microsoft’s new operating system is now available. This version provides Enterprise edition management features that are not in the Home edition available to individuals directly from Microsoft. See this Microsoft comparison page to determine whether you need the Education edition.

  • Windows – Available for all students, faculty, and staff through the Free and Discounted Software link on the myNEU portal. This access is provided through Northeastern license with Microsoft, administered by Kivuto. Students can download it for free. Faculty/staff can download it for a significantly discounted price.
  • Mac – Available for all students, faculty, and staff (running a partitioned or virtual environment) through the Free and Discounted Software link on the myNEU portal. This access is provided through Northeastern license with Microsoft, administered by Kivuto. NOTE: To use the third-party vendor’s system on a Mac, the supported browser is Safari. Students can download it for free. Faculty/staff can download it for a significantly discounted price.

SPSS – Now available to students for local install

For the first time, students are now able to download and use SPSS on personal machines. Currently SPSS 22 is available for both Windows and Mac on myNEU, under Software Downloads. When you download the installer be sure to read (or save) the information in the Read Me dialogue box that appears before the download begins. This text contains installation instructions and the license code which is required to authorize the software. The SPSS license code lasts one year, and expires on 8/31/2016, after which you will need to enter a new code in order to continue using the software.

Summer travel in your plans? We’ve got some tips and reminders

Summer is when many people make plans to attend professional conferences, visit the Cape, go out of the country, or decide on an urban adventure. We want to remind you of some things you should keep in mind, and remember to do when traveling this summer.

Can’t Believe Those Deals

As you’re considering places to go, if the deal is too good to be true, it probably is. Be wary of discount travel clubs and websites, vacation packages, and “going out of business” deals. These days, it’s incredibly easy to check the web for reviews on a particular company or deal to see whether it is legitimate, and if the service and price is as advertised. Tip: search keywords about the deal with the words “review,” “scam,” or “complaint.”

Keep Your Electronics & Data Safe

Whether you’re in a familiar place or a new one, do not leave your laptop, phone, or bag unattended in public; it only takes seconds for opportunistic thieves to grab your belongings and disappear. Even if you’re with your things, when sitting in public do not leave your bag or purse hanging from the back of your chair or by your feet, and keep your bag or purse zipped with all pockets closed.

For those big trips where you’re checking luggage, never store your valuables, electronics, or medications in anything you’re not carrying with you; every year hundreds of baggage handlers are caught stealing expensive items from travelers’ luggage.

Now is also a good time to make sure you have a strong passcode on your phone or tablet, along with a strong password on your laptop, to serve as barriers should something be stolen. A strong passcode contains more than four digits; a strong laptop password is at least eight characters long, contains upper and lower case letters, and numbers or special characters – this does make them complicated and hard to remember, but it is more effective and you can always use a password manager, such as the ones recommended in this article. And do not keep passcodes or passwords on a piece of paper (or anything else) that you carry with you.

dual-security

If you are traveling for business and have sensitive or personally identifiable data (PII) stored on your Northeastern laptop, please contact the Office of Information Security at ois@northeastern.edu before you leave. Laws and regulations govern how to store sensitive data on mobile devices while traveling, and the data or laptop may need to be encrypted to ensure its protection and compliance. For more information on PII, see the Appropriate Use Policy.

And even if nothing is nothing is stolen, there is always the chance that something will be lost. So it’s also a good idea to back up your mobile data before you go on a trip. External backup drives are inexpensive, and can also be encrypted for protection if they are ever stolen, and provide an easy and worry free solution to keep your data safe. Make sure to store your backup drive in a safe place.

A final tip: If you don’t need your electronic devices or valuables, leave them at home. You can’t lose what you don’t have.

Register Your Laptop with NUPD

Northeastern University Police Department will register your laptop free of charge. A small Stop Theft plate will be securely attached to your laptop, and the chances you’ll get it back if it’s stolen go up – just last month, NUPD posted about how they were able to reunite a registered laptop with its student owner.

To set up an appointment to register, please contact Crime Prevention Coordinator Off. John Farrell at 617.373.5402, Monday – Friday, 8 a.m. – 4 p.m.

You Have to Make Free and Public Wi-Fi Secure

Free and public wi-fi networks often have little or no security features, unlike NUwave, which is protected by enterprise encryption. What does this really mean to you? Third parties may be able to eavesdrop on or “sniff” your web browsing data, and read your usernames and passwords.

To protect yourself and your information, whenever possible, connect to a virtual private network (VPN) before logging into any website when using a free or public wi-fi network.

Northeastern offers the GlobalProtect VPN to connect securely to Northeastern resources, such as intranet websites, the shared Q:\ drive, and remote desktop connections. Learn more about the VPN and what Northeastern resources you can’t get to without it, and also how to use it.

globalprotect vpn graphic - itsweb

However, that VPN does not protect you when visiting non-Northeastern resources, such as your bank or Gmail – for full security on other networks, consider using a third party VPN service (such as those recommended in this article) to secure all your wireless connections.

Don’t Let the Social Media World Know You’re Gone

Posting your travel plans on open forms of social media lets people know when you will be away from your home or apartment, and criminals could use this opportunity to steal your belongings. Be careful about how many people are aware of your travel plans. Do you really know and trust all the friends or followers that you have on social media? In this case using #latergram may make the most sense.

Faculty/Staff – Do Set Your Out of Office

Whether you’re going on vacation and won’t be checking email, or are going to be traveling for work and you won’t be able to keep up with your smartphone, it’s always a good idea to set an automatic reply on your email. How long are you gone? How often will you be checking (if at all)? Who can they contact in the meantime?

Win-OOO

  • Outlook Web App – Settings gear icon > Automatic replies
  • Outlook for Windows – File > Automatic replies (Out of Office)
  • Outlook for Mac – Tools > Out of Office

Different Countries, Different Rules

And finally, if you are traveling internationally, keep in mind that each country has different laws and practices. Here are some tips for safe international travel at SecureNU.

Things you may have missed…

The never-ending winter is finally gone! While you were buried, shoveling (and shoveling), or sitting back with hot chocolate, you may have missed some of our important stories in January 2015.

New VPN and Remote Access Requirements

A new Virtual Private Network (VPN), Palo Alto’s GlobalProtect, is part of our continued efforts to enhance the security of Northeastern’s network. The VPN provides secure off-campus access to all students, faculty, staff and sponsored accounts at Northeastern. Use it to connect to secure resources, such as the shared network drives (Q:\), certain library databases, personal workstations and data centers.

More precisely and based on audit recommendations, ITS has defined a new standard for remote desktop access. Individuals using certain remote desktop applications – such as Microsoft Remote Desktop Protocol (RDP), PC Anywhere, and Apple Remote Desktop – must use the VPN in order for those applications to work properly. This requirement also applies to non-Northeastern researchers and/or contractors.

Learn more about the VPN, when you must use it, how to install it and more here.

Want more free Microsoft? Go to DreamSpark

ITS negotiated to add Microsoft’s DreamSpark Standard offering to the software available for all faculty, staff and students through the myNEU portal. This provides access to more than 50 of Microsoft’s more advanced products – including Visual Studio, Visio, SQL Server, and Windows Azure – for installation on your personal computer. In addition, several groups around Northeastern have their own licenses for the expanded Premium version of DreamSpark, which includes Project and more than 500 other software titles.

Find out what’s available and how to get it here.

New VPN Is Live: Install New GlobalProtect Software | Learn More

A new Virtual Private Network (VPN) is now live as part of Information Technology Service’s continued efforts to enhance the security of Northeastern’s network. The new VPN provides secure off-campus access to all students, faculty, staff and sponsored accounts at Northeastern.

The VPN is used by individuals needing to access certain Northeastern resources from a location that does not have a Northeastern network. The VPN is required to access several university resources, including shared departmental (Q:) drives, certain library databases, personal workstations and data centers. Help protect your information, and the university’s, by using the VPN when remotely accessing these university resources.

Web-based university resources such as myNEU, Blackboard and Sharepoint are NOT affected.

New VPN Software – Palo Alto GlobalProtect
New Standard For Remote Desktop Access – Effective January 30, 2015
VPN Open House – Thursday, January 22, 2015


New VPN Software – Palo Alto GlobalProtect

With the switch to new VPN comes the launch of new VPN client software – Palo Alto GlobalProtect. This software is ready and available to the Northeastern community, as detailed in the How To’s linked below. A list of operating systems that support the new GlobalProtect VPN client software is available here.

VPN Installation, Set Up & Connection How To’s
VPN Frequently Asked Questions (FAQs)

New Standard For Remote Desktop Access – Effective January 30, 2015

Based on audit recommendations, ITS has defined a new standard for remote desktop access. Over the last few months ITS has worked with groups across campus, including researchers and departmental IT providers, to ensure a smooth transition. The following will go into effect on January 30, 2015:

Individuals (including non-Northeastern researchers and/or contractors) using certain remote desktop applications – such as Microsoft Remote Desktop Protocol (RDP), PC Anywhere, and Apple Remote Desktop – will need to use the VPN in order for those applications to work properly.

At this time other applications and services are not impacted by the new remote desktop access standard. SSH, FTP, HTTP, HTTPS will continue to be accessible without the VPN. Please note that the VPN requires a myNEU username and password in order to log in, so individuals who do not have a myNEU username and password will need to obtain one through a Sponsored Account.

VPN Open House – Thursday, January 22, 2015

Have questions about the new VPN? Unsure whether you are impacted by the forthcoming new standard remote desktop access? Need assistance setting up the new VPN software on your computer or mobile device? Join ITS for an Open House to learn more about the new VPN, the GlobalProtect software and the new remote desktop standard. ITS staff will be available to assist with any issues that you have encountered. We are also interested in hearing your feedback.

Thursday, January 22, 2015
11:30 a.m. to 1:30 p.m.
333 CSC (Student Senate Chambers)

Please RSVP so that we may tailor the open house to your needs, and have the appropriate staff in attendance to answer your questions.


Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

New Software Available – Spring 2015

New and the latest versions of software are now available to the Northeastern community in ITS managed labs, on Faculty/Staff Northeastern-managed computers and for local install. Software availability is based on the Spring 2015 image.

Also new – local install options for Northeastern-owned, unmanaged computers are easier to find and request than ever. The ServiceNow portal now has a Locally Installed Software request. Clicking on that request will bring you to a broswable list of software available for Windows or Mac. Simply select the software you need, add it to your cart, and submit your request – the ITS Service Desk will contact you with directions to install.

If you are on a managed computer with an older image, and therefore are not seeing the latest software, you may want to consider having your machine reimaged, which you can do by contacting the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Also check out the Fall 2014 new software for anything you might have missed, including:

  • Adobe Creative Cloud
  • Microsoft Office 2013
  • ChemBioDraw 14
  • AutoCAD 2015

Microsoft Project Professional 2013

The latest version of Microsoft’s project management software brings the tool in line with the rest of the Office 2013 look and feel. It includes improved reporting and presentation tools, and new project templates.

  • Windows – Available for all ITS-managed lab machines and faculty/staff Northeastern-managed computers with the Spring image. Installation on Northeastern-managed computers with older images is available through Software Center. For installation on Northeastern-owned, unmanaged computers, submit a Locally Installed Software request through the ServiceNow portal (sign-in may be required). Project 2010 will be available for Northeastern-managed computers in Software Center if needed.
  • Mac – Not available.

Microsoft Visio Professional 2013

The latest version of Microsoft’s diagraming software brings the tool in line with the rest of the Office 2013 look and feel. It includes updated shapes, templates, and styles, along with enhanced support for team collaboration.

  • Windows – Available for all ITS-managed lab machines and faculty/staff Northeastern-managed computers with the Spring image. Installation on Northeastern-managed computers with older images available through Software Center. For installation on Northeastern-owned, unmanaged computers, submit a Locally Installed Software request through the ServiceNow portal (sign-in may be required).
  • Mac – Not available.

Microsoft Visual Studio Professional 2013

This version of Microsoft’s integrated development environment includes improvements in application lifecycle management and improved tools for web development. NOTE: Visual Studio 2010 will remain the standard in ITS-managed labs and on faculty/staff imaged computers.

  • Windows – Faculty/staff on Northeastern-managed computers can install from Software Center.
  • Mac – Not available.

Palo Alto GlobalProtect VPN

Northeastern has moved to a new Virtual Private Network solution for increased security when connected to on-campus resources from off campus. After January 30, you must install and use the GlobalProtect VPN when off campus if you need to connect to a number back-end systems and resources, or to remotely access on-campus computers or servers. Learn more about the requirements and get usage instructions here.

  • Windows – Faculty/staff on Northeastern-managed computers can install from Software Center. Faculty, staff and students on unmanaged or personal computers can install from the GlobalProtect portal. Follow the instructions for both on the VPN How To page.
  • Mac – Faculty/staff on Northeastern-managed computers can install from Self Service. Faculty, staff and students on unmanaged or personal computers can install from the GlobalProtect portal. Follow the instructions for both on the VPN How To page.

MATLAB 2014b

The latest version of the high-level language and interactive environment that lets you focus on your course work and applications, rather than on programming details, introduces a new graphics system, new features and performance improvements when working with big data, integration with the popular Git and Subversion source control systems, and more.

  • Windows – Available on all ITS-managed lab machines and faculty/staff Northeastern-managed computers under Start > All Programs > Statistical and Computational > MatLab.
  • Mac – Available on all ITS-managed lab machines. Also available on faculty/staff Northeastern-managed computers through Self Service.

DreamSpark

The Standard version of Microsoft’s bundle of more than 50 advanced products – including Visual Studio and Windows Azure – is now available for faculty, staff and students.

  • Windows – Learn more here.
  • Mac – Not available.

iWork products

Apple is no longer bundling the following products as iWork – Keynote, Numbers, Pages. The individual products are now available for local install on Northeastern-owned, unmanaged computers. Version will vary by Mac OS.

  • Windows – Not available.
  • Mac – Submit a Locally Installed Software request through the ServiceNow portal (sign-in may be required).

iLife products

Apple is no longer bundling the following products as iLife – iPhoto, iMovie and GarageBand. The individual products are now available for local install on Northeastern-owned, unmanaged computers. Version will vary by Mac OS; GarageBand is OS 10.9 only.

  • Windows – Not available.
  • Mac – Submit a Locally Installed Software request through the ServiceNow portal (sign-in may be required).

SPSS 22

This predictive analytics software is now available for installation on Northeastern-owned, unmanaged computers.

AMOS 22

This statistical modeling software is now available for installation on Northeastern-owned, unmanaged computers.

  • Windows – Submit a Locally Installed Software request through the ServiceNow portal (sign-in may be required).
  • Mac – Not available.

LabView 2014

The latest version of this system design software is now available for installation on Northeastern-owned, unmanaged computers. It features new coding capabilities, new tools for faster development and compilation, advanced settings for Application Builder, and more.

Read&Write Gold

New versions of this accesibility tool are available with a redesigned toolbar and greater support for web integration.

  • Windows – Version 11 is available on all ITS-managed lab computers. It is also available for faculty/staff on Northeastern-managed computers through Software Center.
  • Mac – Version 6 is available on all ITS-managed lab computers.

A New VPN And A New Standard For Remote Desktop Access – Effective January 2015

In early November, Information Technology Services announced upcoming changes to how students, faculty and staff can access on campus digital resources from off campus. ITS has installed new Virtual Private Network (VPN) equipment, and is currently piloting new VPN client software – Palo Alto GlobalProtect. The new infrastructure and software are key to our continued commitment to securing Northeastern’s information and networks, and will help protect the university from malicious attacks. Based on audit recommendations from the Board of Trustees, ITS has also defined a new standard for remote desktop access. During January 2015 these changes will go into effect, and VPN access will be extended to students.

Impact And Timeline
While on campus, there are certain digital resources that are only accessible when connected to Northeastern’s on-campus networks NUnet and NUwave. This includes shared departmental (Q:) drives, certain library databases, the administrative back-end of Banner (INB), personal workstations and data centers. The upgrade to the new VPN only impacts individuals trying to access those resources from an off-campus location (any location that does not have a Northeastern network). Web-based university resources such as Northeastern’s websites, myNEU, Blackboard and Sharepoint are NOT affected, nor is the myApps remote application service.

On January 7, 2015, new VPN software will be available to the entire Northeastern community.

You are impacted on January 7, 2015 if you fall into one of the categories below:

  • You currently use Cisco AnyConnect VPN client software:
    • You should install the new GlobalProtect VPN client software. There will be a new URL in order to access the VPN portal. After the new VPN is live, there will be a grace period prior to the retirement of Cisco AnyConnect. If you choose, you may uninstall the AnyConnect client software.
  • You need to access on-campus digital resources from off campus:
    • You must install and being using the new GlobalProtect VPN client software  to access these resources. You will need to install the new GlobalProtect VPN client software.
  • You are a student who collaborates with faculty and/or staff and you need to access on-campus digital resources from off campus:
    • You will gain access to the new VPN. If you need to use the VPN you will need to install the new GlobalProtect VPN client software. This is a new service for students across the university.

On January 30, 2015, a new standard for remote desktop access goes into effect.

You or others may be impacted if:

  • You use a remote desktop application to access an on-campus computer or server from off campus:
    • Beginning January 30, 2015, certain remote desktop applications – including Microsoft Remote Desktop Protocol (RDP), PC Anywhere, and Apple Remote Desktop – will require the VPN in order to work properly. You must install and use the new GlobalProtect VPN client software.
  • You work with non-Northeastern researchers and/or contractors who use a remote desktop application to access an on-campus computer or server from off campus:
    • Beginning January 30, 2015, certain remote desktop applications – including Microsoft Remote Desktop Protocol (RDP), PC Anywhere, and Apple Remote Desktop – will require the VPN in order to work properly. Individuals using one of these methods must install and use the new GlobalProtect VPN client software in order to access on-campus digital resources. Additionally, the VPN login requires a myNEU username and password, so impacted non-Northeastern individuals without myNEU access will need a Sponsored Account.

NOTE: At this time other applications and services are not impacted by the new remote desktop access standard. SSH, FTP, HTTP, HTTPS will continue to be accessible without the VPN.

ITS will be working with groups across campus, including researchers and departmental IT providers, to ensure a smooth transition to the new requirements for remote access. We ask that feedback be provided to the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

How To Get The GlobalProtect VPN Client Software In January
Beginning January 7, 2015, the new GlobalProtect VPN client software will be made available to students, faculty and staff. Faculty and staff on managed machines will be able to access it via Software Center (Windows) and Self-Service (Mac). Students, faculty and staff using personal and/or Northeastern-owned unmanaged computers will be able to access it via the new VPN portal. A list of operating systems that support the new GlobalProtect VPN client software is available here.

Answers to frequently asked questions and step-by-step instructions for how to download and install the software, as well as the link to the new VPN portal, will be provided in future ITS communications. Be on the lookout for information included in the ITS January newsletter and on the ITS website.

Applications that will require the VPN in order to function properly:

  • AirDroid
  • Apple Remote Desktop
  • Avocent
  • BeInSync
  • Dell Remote Access Card (DRAC)
  • DeskShare
  • eklogin
  • exhelp
  • Glide
  • Jump Desktop
  • klogin
  • Layer 2 Tunneling Protocol (L2TP)
  • Mocha RDP
  • Mosh (Mobile Shell)
  • Microsoft Hyper-V Virtual Machine Connection
  • Microsoft Remote Desktop Protocol (RDP)
  • PC Anywhere
  • PC-over-IP (PCoIP)
  • Pocket Controller Pro for Windows
  • Point-to-Point Tunneling Protocol (PPTP)
  • Rexec
  • vR-services
  • Radmin
  • RDM+ Remote Desktop
  • rlogin
  • Remote Shell (rsh)
  • ScreenConnect
  • Synergy
  • TeamViewer (direct IP-IP)
  • Telnet
  • VNC
  • Webot
  • webRDP
  • X Font Server
  • X11
  • XDMCP

Operating systems that support the new GlobalProtect VPN client software:

  • Windows Vista, 7, 8, 8.1 (32 and 64 bit)
  • Windows Surface Pro
  • Mac 10.6 and later
  • Apple iOS 6.0 and later
  • Google Android 4.0.3 and later
  • Linux – requires 3rd party VPNC on Ubuntu 10.4 , CentOS 6

Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Announcing VPN Upgrades And Upcoming Changes To Remote Access

To enhance the security of Northeastern’s network, ITS is implementing new equipment and access standards for the Virtual Private Network (VPN) over the coming months. Our VPN is used for secure remote (off-campus) access to university resources, including shared departmental (Q:) drives, certain library databases, personal workstations and data centers.

What Is VPN and Why Is It Important?
The VPN ensures that the data sent and received through an internet connection is secure and encrypted, keeping that data safe. While on campus you have access to Northeastern’s secure networks NUnet and NUwave, but when you are off campus you may be accessing untrusted, unsecured networks – putting your information at risk. When you use the VPN it ensures that any network connection you are using outside of Northeastern is now secure, encrypting your data and keeping it safe.

In addition to keeping information secure, the VPN allows you to access network resources when you are not physically in the same location. For example, faculty researchers can use the VPN to log in to research workstations using remote desktop/terminal sessions. Staff members can use the VPN and certain software to access their office workstation from home. The VPN makes it possible for Northeastern faculty and staff to seamlessly work from both within and outside of Northeastern’s networks. Currently access is limited to faculty and staff, however this initiative will expand VPN access to include students.

Another advantage of the VPN is that it ultimately allows us to limit inbound connections to NUnet machines to only authenticated individuals associated with Northeastern. Limiting the inbound connections reduces the possibility of distributed denial of services attacks, like those that recently led to major network disruptions across campus.

VPN Changes Coming in January 2015
This initiative is part of our continued commitment to securing our information and networks and reducing risk to the university. ITS has begun the process of upgrading Northeastern’s existing VPN infrastructure. In January 2015, following the completion of this upgrade, the Northeastern community will need to use new, more secure software to access the VPN. Additional information will be available in the coming months on the new ITS website, in the ITS newsletter, and in future emails.

Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.