Supported Versions of Microsoft Office Changing Soon

Microsoft is discontinuing support for their 2003 and 2007 versions of Office and has rolled out Office 2016 for Windows.

ITS will soon be offering Microsoft Office 2016 as the preferred supported version for all Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and all other Office programs. This update will affect both Mac and Windows devices.

Mac users are already accustomed to Office 2016, and, now, Windows users will be able to enjoy the upgrade, too. The overall look and feel of Office 2016 won’t change much from the 2013 version.

The Office 2016 update does allow for a number of cool new features to help improve your projects. Check out some of those new features below.

Real-Time Co-Authoring

Like Office 2013 and other Office 365 products, Microsoft Office 2016 can be cloud-connected, allowing for seamless file editing by multiple people using any computer or device. When you are in a file saved on OneDrive, you can click the new “Share” button and enter the email addresses of people you want to include for live co-authoring. Once you “Share” the file, multiple users can edit the file simultaneously, tracking what changes are made in real time.

Power Query in Excel

In Office 2016, Excel has incorporated Power Query so you can pull data from various sources including websites, SQL, or other databases. There also are six new charting options and new time series forecasting functions to predict future values from historical data.

Clear Color Schemes

Multi-tasking will also be easier in 2016 with the ribbon tabs defaulting to the color of the application’s icon. Word is dark blue, Excel is dark green and PowerPoint is orange. There is also the option to use white or dark gray for all applications, if you prefer.

No Longer Supported – Office 2003 and 2007 

If you are using Microsoft Office 2003 or 2007 on a Windows computer, you should upgrade to a newer version. Microsoft is no longer providing updates making these versions vulnerable to viruses. Without the ability to protect our environment, ITS will no longer have these versions available or provide support. If you are running Office 2010, ITS will continue to support that version, but if you need to re-image your computer, you will get Office 2016.

NOTE: To request a computer re-image, please contact the ITS Service Desk at 617.373.4357 (xHELP).

When this change occurs, ITS will be providing Microsoft Office software and support for Faculty/staff computers as noted in the chart below:

Product Availability/Support

Windows Products:

Windows Product Availability Support
Office 2003 No longer available, including Visio and Project Not available
Office 2007 No longer available, including Visio and Project Not available
Office 2010 No longer available, unless you are already using 2010, including Visio and Project Yes (until 2020), by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu
Office 2013

Yes – available for self-installation from Software Center on a Northeastern-managed computer found under All Programs > Microsoft System Center > Configuration Manager > Software Center.

Yes – from the Service Desk* by submitting a software request in ServiceNow.

Yes, by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu
Office 2016

Yes – in the latest Northeastern Image provided on a new computer or by re-imaging your current computer.

Yes – from the Service Desk* by submitting a software request in ServiceNow.

Yes, by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu

Mac Products:

Mac Product Availability Support
Office 2011 Not available, including Visio and Project Not available
Office 2016

Yes – in the latest Northeastern Image provided on a new computer or by re-imaging your current computer.

Yes – from the Service Desk* by submitting a software request in ServiceNow.

Yes, by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu

Microsoft Office 2016 includes: Word, Excel, PowerPoint, Access, Lync, InfoPath Designer, InfoPath Filler, OneNote, OneDrive for Business, Outlook, and Publisher. The 2016 versions of Project and Visio are also available.

*Requesting Software: Requesting software from the ITS Service Desk for non-Northeastern-managed computers can be done by clicking on the Locally Installed Software request through the ServiceNow portal (sign-in may be required). This will bring you to a browseable list of software available for Windows or Mac, once you have selected the appropriate operating system. Then select the software you need, add it to your cart, and submit your request. The ITS Service Desk will contact you with directions to install.

Have Questions or Need Help?

If you have any questions or wish to have your computer re-imaged, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Introducing The New ITS Customer Service Portal

Get help and service when you need it

A new self-service portal is now available for all students, faculty and staff who need help from Information Technology Services – whether you have a problem we can fix, or a service or tool we can provide. We want to make it as easy as possible for you to use technology at Northeastern.

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The new ServiceNow portal replaces myHelp and the Service Catalog. It is set up to provide easy access to three main services:

  • Submit a Request – Where you can ask for anything from a new a shared mailbox for your department or group, to set up and support for an event or conference.
  • Report an Issue – Where you can report problems you or others are experiencing, such as being unable to claim or access an account, or if you’re having issues with classroom equipment.
  • Knowledge Base – Where you can access self-help technology how to’s developed specifically for the Northeastern community, including how to reset your password or access free software for your computer.

Full access to these services requires you to be authenticated as part of the Northeastern community. You can go through the link on the myNEU portal, or go directly to ServiceNow and sign in with your myNEU username and password.

The first thing you’ll notice is that it looks a lot like the ITS site. Just like the menu on that site, ServiceNow’s menu gives you drop-down links to other areas of the portal, even if you are deep into another section.

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Then when you are in a section – say, Account & Access Requests – there are additional resources beyond the menu. On the left, there are links to pages on the ITS site where you can learn more about some of the services in that section. And on the right, there is a box with links to the top portal Self Service areas.

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For detailed instructions on how to submit requests and report incidents, visit the ServiceNow How To’s.

The portal also provides direct access to the Knowledge Base. Here you can browse the topic categories for information and answers. You can also use the search field at the top of the site to find Knowledge Base solutions. See How To: Access and use the Northeastern ITS Knowledge Base for instructions.

This portal is a living site, and we want it to meet your needs. In the Self Service box, you’ll also notice a link for “Suggestions and Feedback.” We want to know what you think, and what you need that we haven’t provided. Please use this form to communicate with the Service Management team.