ISEC Opening Offers Exciting New Technology

110816_ag_isec_008ISEC, the Interdisciplinary Science and Engineering Complex, opens in January 2017 with new technology enhanced classrooms. ISEC is part of the university’s ongoing effort to expand its capacity to engage in path-breaking research across disciplines.

Solstice, an innovative collaboration technology has been added to the new ISEC classrooms.  In the teaching laboratories there are 6 tables, each designed to allow 8 students to collaborate wirelessly at one time. It will also allow Faculty to join any one of these tables as needed. These Solstice Pods enable students to display, engage, and collaborate all in the same environment using one display rather than transitioning from one student’s computer to another by unplugging one computer and plugging another back in. Solstice enables true wireless collaboration, without being tethered to pesky cords.

In four of the classrooms, Faculty can leverage this technology through the lectern to easily move about the space while teaching. Solstice installed at the podium can also be used to include students that want to share content or collaborate with the class as a whole.

During the spring semester ITS will be actively monitoring both the technology and its use to understand how to expand the service throughout the campus. If you are teaching in this space or want to learn more about Solstice, visit the Academic Technology Services site at http://www.ats.neu.edu/solstice/ or contact ATS at ats@northeastern.edu.

ISEC is located on Columbus Avenue to the west of the parking garage, This six story complex includes wet and dry lab facil­i­ties, 2 edu­ca­tional lab­o­ra­to­ries, 4 class­rooms, an auditorium and offices for fac­ulty mem­bers.

Photo by Adam Glanzman/Northeastern University

Salesforce Single View is Live

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The Salesforce Single View project went live on November 18, 2016. The deployment marked the culmination of a two year cross-functional engagement with a large dedicated team from Advancement, the College of Professional Studies (CPS), Northeastern University Global Network (NUGN), Enrollment Management, Student Affairs, and Information Technology Services (ITS), not to mention many hours of assistance and feedback from the business user community.

The goal of the project was to merge two separate and distinct Salesforce instances to form a new consolidated environment, called the Single View System (SVS) Org. The new SVS instance will provide the ability to track and view data on an individual’s entire relationship with the University, from prospective student to alumni to parent and every interaction in between. By capturing these relationships at their different stages, the institution will be able to better interact with – and serve – our robust University community.

There are many student, faculty, and staff applications and functions that are supported by the SVS environment (listed below), and now that the University has the ability to have one single view into constituent data, we expect the functionality to expand greatly over the next few years and for use of the system to increase.

Some of our faculty and student facing applications:

Admissions Application Letter  Corporate Relations  Leave of Absence
Admissions Decision Process  CPS Website Content Management  Marketing Automation System
Advancement  Electronic Signature Capabilities  Medical Applicant Portal
Applications Management & Communication  FACT  Petition to Reduce Load
Apply to Study Abroad  Faculty Payroll and Management  Service Time Logs
Appointment Calendar  Graduation Clearance Contracts  Study Abroad Course Selection
Attendance Tracking  Inquiry and Prospect Management  Tutoring

Some of the key staff areas/departments supported:

Admissions & Marketing Enrollment PreHealth
Advancement Faculty Management Program Management
Advising Global Experience Office Registrar
Career Services Instructional Design Student Administration
Community Engagement NUPD Student Affairs
Co-op OPEN Student Athlete Support Services
DRC/LDP Peer Tutoring We Care

Acknowledgement of the Project Team

The project could not have occurred without the dedication of the cross-functional technical team, who sacrificed many nights and weekends over the last two years.  Listed below are the team members:

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Adriana Angulo, Alex Zolotorevsky, Aurora Menter, Bhanu Murthy, Brian Murphy Clinton, Cheryl Cronin, Dave Pinckney, David Mak, Dinah Pu, Eswar Vadakapura, Fran Slowe, Hongmei Yu, Jeff Decoste, Jeremy Creveling, Jim Lemmon, John Brandolini, John Demoy, Karen Stevens, Kristen Brockmeier, Laurie Kennen, Leo Gore, Mahesh Madala, Matt Plunkett, Mike Guerard, Mike Mullaney, Naren Kolli, Neal  Kelley, Paul Yu, Prasad Jagilinki, Preethi Podduturi, Ravi Vidapalapati, Ray Murphy, Rajive Rishi, Rehan Khan, Rob Deflumeri, Roshan Maka, Seamus Harreys, Shahram Haydari, Soledad Sugai, Steve Duncan, Suzie Katz, Tom Villiotte, Vanessa Wright, Vicki Hall, Ziad Alsukairy

Coming Soon! Mandatory myNEU Password Change

fullsizeoutput_7cNortheastern University takes your cybersecurity seriously and we know you do too!

There is no doubt about it – sufficient password complexity requirements remain one of the most effective ways we can ensure safe computing. To better protect your myNEU account, starting this spring, ITS will be making a mandatory request for you to change your myNEU password in order to comply with our new password complexity requirements. We want you to be ready for the password change, so you can keep your information secure and protected without missing a beat or deadline.

Email communications will be sent in the coming months with information on the new complexity requirements, instructions for changing your password, and important deadlines for making the change.

In the meantime, if you have questions about your password or this change, please contact us at 617.373.4357 or help@northeastern.edu.

If you wish to learn more about Safe Computing at Northeastern University check out ITS website http://www.northeastern.edu/securenu/  Also Follow us on Twitter @securenu for updates!

Need Technology Help?

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Need Technology Help? Information Technology Services (ITS) has a variety of helpful links for self service. Prefer to have someone guide you on the phone?  Our office has a welcoming and knowledgeable staff to call upon when you need guidance. Whether you simply want assistance logging in or need advice finding a software solution, we have the expertise to guide you in navigating the regularly enhanced technology landscape at Northeastern.

Here is a list of popular links:

 

 

Install Peace of Mind NOW – Symantec Endpoint Protection

Sleep Better with Symantec Endpoint Protection on Your Computer

Symantec Endpoint Protection (SEP) antivirus software is available to all Northeastern students, faculty and staff for FREE! The software is installed on all Northeastern-managed computers, and is also available for you to install on your unmanaged, personal, and home computers. Protection of your work and personal data is just a click away – do it today!

symantec-logo_00E1000000701401SEP is available for both Windows and Mac computers in computer labs, offices, and for your personal computers using the latest operating systems. Please install and regularly update the antivirus software to protect your computer and the information on it.

Click HERE for information on installing Symantec Endpoint Protection.

FOR YOUR SAFETY & SECURITY, WE HIGHLY ENCOURAGE YOU TO TAKE ADVANTAGE OF THIS FREE UPGRADE — TODAY!

 

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Got Wireless?

Networks & Storage

Snell Library and International Village get major wireless upgrades! The latest on-campus upgrades In our efforts to continuously enhance technology and accessibility across the Northeastern community.

Snell Library 2.0

Snell Library has received wireless upgrades on the 3rd and 4th floors. ITS installed additional wireless access points in order to provide a better signal and faster service. Enjoy!

International Village Gets Wired

Another major upgrade will boost the connectivity of International Village, a 1200 bed housing unit on campus. You may notice some work being done as we install 540 new access points throughout the facility in the September – October timeframe. Look out for some awesome changes to your wireless experience!

Software Updates – Fall 2016

New, latest and upgraded versions of software are now available to the Northeastern community in ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

If you are a faculty or staff member on a managed computer and are not seeing the latest software in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer reimaged. For information on reimaging your computer, search the Service-Now Knowledge Base for reimage at https://northeastern.service-now.com/ne/ or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

For information on the various ways to access software, visit Software Access for Individual Use on the ITS website. For a complete list of software titles and how each is distributed, visit Available Software on the ITS website.


New Software

CaseWare IDEA (version 9.2) available on RemoteApp.

Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.

Microsoft Project Online available as one of the Office 365 Online applications.


Upgrades

Operating Systems

Standard Mac image – ITS now has El Capitan as the standard Mac image operating system for Northeastern-managed computers.

Software Version Updates

  • Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.
  • ChemDraw Professional (version 15.1) on all Faculty/Staff Northeastern-managed and Mac computers.
  • Final Cut Pro X (version 10.2.3) available on Mac computers in the Digital Media Commons.
  • Fusion 360 (latest version) available on all ITS-Managed lab Windows and Mac computers and on all Faculty/Staff Northeastern-managed Windows (via Software Center) and Mac computers (via Self Service). Faculty and Staff can get the software directly from vendor (Autodesk Education Community link: https://schools.autodesk.com/login).
  • JMP Pro (version 12.2) on Mac Faculty/Staff Northeastern-managed computers and via Software Downloads from myNEU.
  • Maple 2016 (version 2016) for Windows and Mac ITS-Managed lab machines, on all Faculty/Staff Mac computers (via Self Service) and Windows computers (via Software Center). Software Downloads for faculty, staff and students, for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mathematica (version 10.4) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Matlab (version 2016a) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Maya (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mudbox (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk..
  • Pharos Print client (Spring 2016) available for Windows and Mac Northeastern-managed computers and via Software Downloads
  • SAS available via via Software Downloads for a Windows computer from myNEU
  • Symantec Endpoint Protection (version 10.1.6) available on all Faculty/Staff Northeastern-managed Windows and Mac computers, via Software Downloads from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.

Additional titles will be available as they are tested and deployed.  Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

Many of these titles are available by various means – in the Northeastern images for faculty and staff computers, and for local installation, on Software Downloads found on myNEU, or via RemoteApps.

For a full list of software applications, please go to: ITS Available Software.

 

University Events – Ticketing Gets a Second Act

Let The Good Times Roll with NU Events!

A new ticket vendor is providing Northeastern with a more robust online ticketing service available for both Athletics and Student Affairs events. The new service will bring improved ticketing features and reliability for our upcoming events.

New Online Ticketing Vendor = Easy Access + Quick Tickets 
The cool thing with this is that you don’t have to be a current member of the NU community to buy tickets to events. Individuals currently affiliated with Northeastern may continue to purchase tickets through the myTickets link in myNEU.

People who do not have a myNEU account can now create an account and buy tickets to Northeastern-hosted events at the following sites:

Performing Arts & Student Event Tickets:  http://mytickets.northeastern.edu

Northeastern Athletic Events:  http://tickets.gonu.com

 

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Complimentary MATLAB Training

Learn MATLAB® interactively, at your own pace, with MATLAB Academy™


Exclusive Training for Northeastern Faculty and Students
MATLAB Academy Training is now available to all Faculty and Students under the university’s MathWorks Campus-wide License Agreement. We offer exclusive access to MATLAB self-paced training. Learn MATLAB interactively, at your own pace with MATLAB Academy.

Online Courses
These online courses provide a comprehensive introduction to the MATLAB technical computing environment. Competency is developed in a natural way, with an emphasis on practical application. The pre-recorded, interactive format includes demonstrations, exercises, and quizzes that you complete at your own pace. Themes of data analysis, visualization, modeling, and programming are explored throughout four online courses.

Available courses include: MATLAB Onramp, MATLAB Fundamentals, MATLAB for Financial Applications, MATLAB Programming Techniques, MATLAB for Data Processing and Visualization, and Machine Learning with MATLAB.

Sign up today HERE!


New to MATLAB?
MATLAB is a high-level language and interactive environment that lets you focus on your course work and applications, rather than on programming details. It enables you to solve many numerical problems in a fraction of the time it takes to write a program in a lower-level language. You can also use MATLAB to analyze and visualize data using automation capabilities, thereby avoiding the manual repetition.

For MATLAB information, access and support at Northeastern, go to the ITS service page: https://www.northeastern.edu/its/services/software/matlab/.

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myNEU Customer Experience Project

Northeastern University is embarking on a strategic cross-functional initiative to replace the current myNEU portal with an experience that provides an enhanced, more social, and up-to-date experience. This project is an opportunity for Northeastern to holistically approach the online experience for all community members, as it is the first, and longest lasting, ‘touchpoint’ during one’s time at the university. Additionally, replacing the myNEU portal is a chance for Northeastern to provide a platform that is flexible, agile, and more tailored to those that use it.

Vision

Replace the existing myNEU experience to provide a social, personalized, customizable, integrated, and cohesive action oriented experience for the user that guides them through their entire lifecycle at Northeastern.

Goals

  • An evolution from myNEU, which is a legacy platform, to a modern experience that provides a personalized customer journey.
  • An integrated and cohesive experience for the user that guides them through their entire lifecycle at Northeastern (Admitted students, Students, Staff, Faculty, Parents, Alumni, etc.).
  • An experience that can be delivered to “any device, any time, any where”.
  • A social experience that enables interaction between community members.

Background

The myNEU portal was launched in 2002 as a centralized location to provide one stop shopping for collaboration and transactions. Over time, it has become a secure and efficient center for transactional processing, and there is a need to evolve it to a center for collaboration and engagement with defined content strategy for the user experience.

The myNEU portal was initially created using technology built pre-Facebook, pre-social media revolution, pre-smartphone, pre-tablet and pre-online streaming video sites. There is an opportunity to have a new online destination that leverages the latest technology to provide a satisfactory experience to customers.

At the same time, customer expectations have changed; today, customers expect a mobile/responsive, dynamic user experience that is more visually engaging, and that is customizable and personalized. The existing portal will be enhanced to be more user-friendly, providing the customer direct, easy, and searchable access to the information they deem important.

Northeastern University today operates on a global scale with multiple graduate campuses in the United States and Canada, international coops, study abroad programs and global research opportunities. All of these areas encompass one Northeastern, and a new portal will support the experience and connections across the world.

Feedback

Students, faculty, staff, and all other stakeholders are encouraged to submit feedback to myNEUfeedback@neu.edu. Feedback will be compiled on a regular basis and presented to the various members of the project team involved with the development of a new customer experience platform.

Completed Milestones

March 2016 – Functional Team Kickoff
April 2016 – Discovery Phase
May 2016 – RFI sent to potential vendors

Updates

More updates coming soon.