New & Improved Blackboard Coming Soon!

Northeastern ITS will be ringing in the New Year with a new and improved Blackboard in 2018. The current Blackboard system will undergo an upgrade during the December break, transitioning to a unified, cloud-hosted Blackboard featuring the all-new Blackboard Ultra navigation.

Updated Design & Improved Navigation

Blackboard Ultra will enhance the overall look and feel of Blackboard for students and faculty alike. Ultra will include improved navigation and a better organized course list. This new homepage design will be consistent and responsive across all devices and platforms.

This improved navigation will help to boost the user experience while maintaining the familiar feel and functionality you are used to when viewing your courses.

All-New User Activity Feed

You will also notice an all-new activity feed on your Blackboard homepage, providing an Instagram-like newsfeed of all the latest activity in your courses. You will no longer see information boxes cluttering your homepage. Instead, you will see a clean and concise stream of all the recent information posted in your courses.

Check out a cool example of the activity stream below.

New Northeastern Blackboard URL

This upgrade will also merge both current Blackboard sites, Enterprise and NU Online, into one single Blackboard system for all users, streamlining access to all of your courses and support.

This new version of Blackboard will include a brand-new URL — Don’t worry, your login credentials and information will remain the same. It will also run on a cloud-hosted network to help minimize downtime during upgrades and allow for even faster implementation of new features.

We are excited about this new update and believe it will make Blackboard simpler, more intuitive and easier to use. We will provide more information about the Blackboard upgrade to you in the months ahead.

Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or email help@northeastern.edu.

Multi-Factor Authentication (MFA) Coming to the VPN

Northeastern is taking greater steps to fully secure all of our faculty, staff and students when accessing university accounts online.

Starting on October 2, 2017, Northeastern will implement a new security authentication service called Multi-Factor Authentication (MFA), through our partner, Duo, for all users on the VPN (Virtual Private Network). This change will prompt you to authenticate your account by a separate method after every log in, either through a text message, phone call or mobile application prompt, in order to gain access.

This additional identification step will significantly reduce the impact of compromised accounts, as access will require a unique device and/or PIN.

How Do I Get MFA?

MFA will be required for all VPN access, starting on October, 2, 2017. We recommend that all VPN users register their accounts prior to that date.

To register your device with MFA follow these easy steps:

  1. Click Here.
  2. Log in to your Northeastern account with your University credentials
  3. Select “Enable” on the registration page
  4. Select the Start Setup button
  5. Choose your device type (mobile phones are recommended)
  6. Enter your phone number OR download the app to your device
    1. If you choose to download the app, continue onto the next step
  7. Select your phone type (g. iPhone, Android, Windows, etc.)
  8. Install Duo Mobile from the Apple App Store or Google Play Store
  9. Open the Duo app & Scan the barcode listed

Next Steps for MFA

MFA will be implemented into other university services, including Banner INB and server logins throughout the Fall.

Eventually, MFA will be offered to all university faculty, staff and students for a host of other services, including the new myNortheastern portal and University email. The schedule for service implementation will be prioritized based on risk and potential impact.

More information about MFA and how to use it will be made available as the security feature is implemented into specific university services.

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Learn More About MFA:

More Remote Printing Locations Available Across Campus

Send, Swipe & Print All Over Campus


This summer ITS expanded the number of remote print stations to 24 sites on the Boston campus. You can send a print job to one of these locations from your personal computer then just swipe your Husky Card at that station and pick up your printouts instantly.

New Printer Locations

Based on student requests and usage data, new printers are now available in the following buildings:

  • Behrakis
  • Forsyth
  • Hurtig
  • ISEC

For a complete list of printer locations and links to directions for setting up your computer to print, visit the ITS website.

New color 8.5×11 and Tabloid printers are now available on both the first and second floors of Snell Library. And to improve the working environment for those wishing to do plotter prints, those printers will be in 138 B in Snell Library, near Argo Tea.

Have Questions or Want More Info?

For more information on plotter prints, visit the Plotter Printer page on the ITS website.

If you have questions about printing stations or any other ITS services, contact the ITS Service Desk at 617.373.4357 (xHELP) or email Help@northeastern.edu.

Lynda.com Offers Great New Tools for Students

Learn Excel, Python, and So Much More!


Did you know that as a Northeastern student, you have access to more than 4,000 FREE online-based training videos through Lynda.com?

Lynda is an incredible resource for students to enhance their learning outside of the classroom or to acquire new skills for everyday life. Students have access to advanced training on a variety of subjects ranging from Microsoft Excel to the Adobe Creative Cloud or even programming languages like HTML, SQL and Python.

Lynda’s video training platform is simple, informative and easy to use. Lynda allows students to learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere.

Check out some of the great courses, trainings and tutorials Lynda is offering right now.

Great Courses on Lynda:


Microsoft Excel 2016

Become a Front-End Web Developer

Internet Safety for Students

The Basics of Data for Analytics

Learning Python

Weekly Hits:

Lynda also has a weekly series offering a few tips and tricks to help with professional development, Excel, Communication, Management, Marketing and so much more.

How to Access Lynda:

Students can take advantage of any of these free training tools, so long as you are an active student. Access these great training tools by visiting Lynda.northeastern.edu or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons and prepare for your new career!

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Expect a New myNEU Portal in 2017!

myneu

All New myNEU Portal to Debut in 2017!

Northeastern University is in the process of transforming the myNEU portal experience to better serve all members of the Northeastern community. The transformation process is well underway, and Northeastern ITS is pleased to announce that a new myNEU portal will be unveiled in 2017. Working with our NU partners, we will continue to enhance the student, faculty and staff experience beyond the initial release of the new portal.

A variety of interviews, meetings and surveys were conducted to better understand what features and enhancements in services are important to our students, faculty and staff. After capturing and processing all the requested information, we are now incorporating these recommendations for a more personalized, customizable, integrated and dynamic user experience that will provide a richer and more flexible up-to-date portal experience.

What to Expect

We are excited to provide an innovative portal environment with tools that support global engagement, collaboration and socialization. The new myNEU will enable a more individualized and relevant experience tailored to improve your ability to connect, engage and access your personalized information.

Next Steps

Northeastern’s functional and technical teams are working with our vendors to create a friendly, intuitive and truly unique experience for all of our users. We plan to have a functional prototype available by the summer of 2017.

We will continue to provide updates with new information and developments as they become available. We hope you are as excited as we are for our all new myNEU!

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Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Lynda.com is FREE for Northeastern Students!

Learn Excel, Programming Languages and So Much More

Did you know that as a Northeastern student, you have access to more than 4,000 FREE online-based training videos through Lynda.com?

Lynda is an incredible resource for students to enhance their learning outside of the classroom or to acquire new skills. Students have access to advanced training on a variety of subjects ranging from Microsoft Excel to the Adobe Creative Cloud or even programming languages like HTML, SQL and Python.

Lynda’s video training platform is simple, informative and easy to use. Lynda allows students to learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere.

Check out some of the great courses, trainings and tutorials Lynda is offering right now.

Career Development:

Excel 2016 Essential Training

Perfect the Elevator Pitch

Programming Courses:

Become a Front-End Web Developer

Foundations of Programming: Databases

Learning New Skills:

The Basics of Data for Analytics

Project Management Fundamentals

Weekly Series:

If you’re short on time but still looking to learn in smaller doses, Lynda also has a weekly series offering a few tips and tricks to help with professional development. Lynda’s weekly series includes tutorials in Excel, Communication, Management, Marketing and so much more.

Learn Quick Tips with Lynda.com’s Weekly Series

Students can take advantage of any of these free training tools, so long as you are an active student. Access these great training tools by visiting Lynda.neu.edu or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons and prepare for your new career!

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Congrats Graduates! Your Access as Alumni

If you have completed graduation requirements within the last calendar year, you are considered a “recent alum.” As a recent alum, you will maintain access to certain university accounts and systems for one year.
NOTE: The completion of graduation requirements (i.e., when did you successfully complete all of your classes) is determined by the Registrar’s Office. This is not the same thing as attending Commencement.

HuskyMail/G-apps

Alumni retain their HuskyMail email and G-apps services. If you do not want to keep your email address and Google Drive account, you may request to remove these services by calling the ITS Service Desk at 617.373.4357. Students who withdraw from the university have access to HuskyMail and G-apps until the one-year anniversary of your withdrawal date.

myNEU Username and Password

You will be able to use your myNEU username and password to access the myNEU portal for one calendar year following the completion of graduation requirements. Within that one year time frame you will also retain access to select systems, such as NUwave and ITS-Managed computer labs.

One calendar year following the completion of graduation requirements, your myNEU account will be transitioned to full Alumni status. At this time, you will lose access to all remaining student systems that use your myNEU username and password for authentication.

*NOTE: You will receive an email notice from ITS 14 days before your account is transitioned to alumni status.

myNEU Portal (and Links)

Your myNEU username and password will continue to provide access to key university services tailored to your new role as a recent alum. While you will see the same links within the myNEU portal, only the relevant aspects of the portal and linked systems related to your new role as an alum will work.

Lynda.com

Lynda.com is only available to active students. Once you have met the graduation requirements, you will no longer have access to Lynda.com. However, if you choose to sign up for a personal subscription, you can maintain your course history by informing Lynda’s customer service that you wish to transfer your previous material to your new account.

Microsoft Office 365

Your Office 365 username and associated account expires one calendar year after the completion of your graduation requirements. At this time, you will no longer have access to files stored in OneDrive for Business and any Office 365 software you have downloaded will go into “read-only” mode.

When you leave Northeastern, Microsoft will reach out to you with options for purchasing your own Office 365 license. If you choose to purchase this license, you will maintain full access to the copy of Office you downloaded while you were a student, along with any online applications. Or you may purchase a standalone version of Office.

**NOTE: Prior to your one year post-graduation anniversary, ITS recommends you save any files you may continue to need to an alternative storage system.

Northeastern Printing Plan

The annual printing credit on your HuskyCard refreshes just prior to the start of the Fall term, so any remaining balance will disappear at that time. To use your printing credit after completing your graduation requirements, you must get your free Alumni HuskyCard, available at HuskyCard Services in 4 Speare Place. If you met the graduation requirements at the end of April (Finals), your printing credit will disappear in late August/early September. If you met the graduation requirements at the end of December, your printing credit will disappear late in the following August/September.

HuskyNation

Offered by the Office of Alumni Relations, HuskyNation is Northeastern University’s online community for alumni. This includes full access to the alumni directory, class notes, alumni classifieds and your email forwarding account.

Alumni access the HuskyNation service using their myNEU username and password. Additional information on alumni benefits and perks can be found on the Northeastern Alumni website.

Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

New and Improved Teaching & Learning Services from ITS

Academic Technology Services has several new teaching and learning tools available for faculty and students: Solstice, PlayPosit Interactive Video Maker and Poll Everywhere. In addition, a new version of Blackboard Collaborate, called Blackboard Collaborate Ultra, is available and slated to be the primary web conferencing tool beginning in Fall 2017.

Solstice

Solstice, an innovative collaboration technology, is up and running in classrooms 136 and 138 in the Interdisciplinary Science and Engineering Complex (ISEC).

In Solstice-equipped spaces students can each connect to a shared monitor to collaborate wirelessly simultaneously. Faculty are able to join any one of these tables as needed or moderate student sharing to the primary projection screen. This makes shared monitors useful for class discussion of student-generated ideas or homework.

Soon, Solstice will be available in Library Collaboration rooms A, B, and C for student collaborative work on projects or presentations.

For more information about Solstice, including how-to videos, check out the Solstice information on the ATS website.

PlayPosit Interactive Video Maker

Playposit is a new content creation tool that makes it easy for instructors to build interactivity into their video lessons.

Playposit allows faculty to add questions, discussions, and branching links to video content and lectures and track student progress.

Because Northeastern has purchased licenses for faculty and students, all faculty are granted premium accounts when they log in through Blackboard. When the Playposit lesson (called “Bulb” by Playposit) is created through Blackboard and linked correctly, a Grade Center column will automatically be created. Faculty can grade in Playposit and have the grade sent directly to the Blackboard Grade Center. In addition, if you use the Blackboard integration feature, you don’t have to go through the process of sharing bulbs individually with students. Adding the link through the Blackboard integration feature will grant students in your course access to the Playposit video automatically.

To access Playposit, students will need to login to Northeastern Blackboard and navigate to their course. If an instructor has assigned a Playposit lesson, click on the lesson link in the course to complete the lesson.

For more information visit the ATS Playposit site.

BlackBoard Collaborate Ultra

A new, java-free version of Blackboard Collaborate is now available. The new version, called Blackboard Collaborate Ultra, is in all Northeastern Blackboard courses. It runs directly from your web browser – no installation required!

Beginning in Fall 2017, Blackboard Collaborate Ultra will be the primary web conferencing system. In addition to online courses or collaboration sessions, Ultra can be used for office hour consultations.

Collaborate Classic will continue to be available until Spring 2018.

New features include:

  • Browser-based conferencing
  • High-quality mobile supported video
  • Simple and fast file sharing
  • Recordings
  • Breakout group
  • Polling
  • Attendance reporting

To learn more, visit the Academic Technology Services’ Blackboard Collaborate Ultra page.

Poll Everywhere

Poll Everywhere is now available to all faculty who are interested in using a student response system in their classrooms. ATS ran a pilot with 12 courses with close to 750 students in Fall 2016. One hundred percent of the faculty who responded to the exit survey reported being happy with this teaching tool, and 97% of the students who responded said they would recommend Poll Everywhere to faculty interested in adopting a student response system.

Faculty who are using the student response system primarily for attendance purposes should be aware that Northeastern also has a license for the Qwickly Attendance module.

Information on Poll Everywhere or for Qwickly Attendance module may be found on the ATS website. For questions, suggestions or to schedule an appointment, please email ats@northeastern.edu.

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

ISEC Opening Offers Exciting New Technology

110816_ag_isec_008ISEC, the Interdisciplinary Science and Engineering Complex, opens in January 2017 with new technology enhanced classrooms. ISEC is part of the university’s ongoing effort to expand its capacity to engage in path-breaking research across disciplines.

Solstice, an innovative collaboration technology has been added to the new ISEC classrooms.  In the teaching laboratories there are 6 tables, each designed to allow 8 students to collaborate wirelessly at one time. It will also allow Faculty to join any one of these tables as needed. These Solstice Pods enable students to display, engage, and collaborate all in the same environment using one display rather than transitioning from one student’s computer to another by unplugging one computer and plugging another back in. Solstice enables true wireless collaboration, without being tethered to pesky cords.

In four of the classrooms, Faculty can leverage this technology through the lectern to easily move about the space while teaching. Solstice installed at the podium can also be used to include students that want to share content or collaborate with the class as a whole.

During the spring semester ITS will be actively monitoring both the technology and its use to understand how to expand the service throughout the campus. If you are teaching in this space or want to learn more about Solstice, visit the Academic Technology Services site at http://www.ats.neu.edu/solstice/ or contact ATS at ats@northeastern.edu.

ISEC is located on Columbus Avenue to the west of the parking garage, This six story complex includes wet and dry lab facil­i­ties, 2 edu­ca­tional lab­o­ra­to­ries, 4 class­rooms, an auditorium and offices for fac­ulty mem­bers.

Photo by Adam Glanzman/Northeastern University

Salesforce Single View is Live

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The Salesforce Single View project went live on November 18, 2016. The deployment marked the culmination of a two year cross-functional engagement with a large dedicated team from Advancement, the College of Professional Studies (CPS), Northeastern University Global Network (NUGN), Enrollment Management, Student Affairs, and Information Technology Services (ITS), not to mention many hours of assistance and feedback from the business user community.

The goal of the project was to merge two separate and distinct Salesforce instances to form a new consolidated environment, called the Single View System (SVS) Org. The new SVS instance will provide the ability to track and view data on an individual’s entire relationship with the University, from prospective student to alumni to parent and every interaction in between. By capturing these relationships at their different stages, the institution will be able to better interact with – and serve – our robust University community.

There are many student, faculty, and staff applications and functions that are supported by the SVS environment (listed below), and now that the University has the ability to have one single view into constituent data, we expect the functionality to expand greatly over the next few years and for use of the system to increase.

Some of our faculty and student facing applications:

Admissions Application Letter  Corporate Relations  Leave of Absence
Admissions Decision Process  CPS Website Content Management  Marketing Automation System
Advancement  Electronic Signature Capabilities  Medical Applicant Portal
Applications Management & Communication  FACT  Petition to Reduce Load
Apply to Study Abroad  Faculty Payroll and Management  Service Time Logs
Appointment Calendar  Graduation Clearance Contracts  Study Abroad Course Selection
Attendance Tracking  Inquiry and Prospect Management  Tutoring

Some of the key staff areas/departments supported:

Admissions & Marketing Enrollment PreHealth
Advancement Faculty Management Program Management
Advising Global Experience Office Registrar
Career Services Instructional Design Student Administration
Community Engagement NUPD Student Affairs
Co-op OPEN Student Athlete Support Services
DRC/LDP Peer Tutoring We Care

Acknowledgement of the Project Team

The project could not have occurred without the dedication of the cross-functional technical team, who sacrificed many nights and weekends over the last two years.  Listed below are the team members:

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Adriana Angulo, Alex Zolotorevsky, Aurora Menter, Bhanu Murthy, Brian Murphy Clinton, Cheryl Cronin, Dave Pinckney, David Mak, Dinah Pu, Eswar Vadakapura, Fran Slowe, Hongmei Yu, Jeff Decoste, Jeremy Creveling, Jim Lemmon, John Brandolini, John Demoy, Karen Stevens, Kristen Brockmeier, Laurie Kennen, Leo Gore, Mahesh Madala, Matt Plunkett, Mike Guerard, Mike Mullaney, Naren Kolli, Neal  Kelley, Paul Yu, Prasad Jagilinki, Preethi Podduturi, Ravi Vidapalapati, Ray Murphy, Rajive Rishi, Rob Deflumeri, Roshan Maka, Seamus Harreys, Shahram Haydari, Soledad Sugai, Steve Duncan, Suzie Katz, Tom Villiotte, Vanessa Wright, Vicki Hall, Ziad Alsukairy