Alert: All University Services Restored

Update (5:33 p.m.) 

The Amazon Web Services (AWS) issues have been resolved. All University services have been restored and should return to normal working order, if they haven’t already.

Please contact the ITS Service Desk if you notice any lingering issues. ITS can always be reached at 617.373.4357 (xHELP) and help@northeastern.edu.


Amazon Web Services (AWS) is experiencing widespread technical issues on the East Coast, which is impacting several Northeastern services. These may include:

  • Blackboard
  • Digication e-portfolio
  • Tegrity Lecture Capture
  • Qualtrics
  • Campus Pack
  • Cielo24
  • VoiceThread
  • Digital Signage

Information Technology Services (ITS) is monitoring the issue and working with Amazon and our service providers to restore all effected services as quickly as possible.

We thank you for your patience and will continue to provide updates as services are restored.

Check back here and on the Northeastern ITS Twitter for updates as they become available.

NOTE: If you have any questions or concerns, ITS can always be reached at 617.373.4357 (xHELP) and help@northeastern.edu.

How To Know If There is A Technology Outage

ITS has several ways of informing the Northeastern community of an outage, planned or otherwise. Here’s what you can do to stay in the know:

  • Follow the ITS Twitter account @NortheasternITS for the latest information concerning an outage.
    • NOTE: Do not tweet to notify ITS about issues. Please call ITS Service Desk at 617.373.4357 (xHELP), as it is staffed 24/7, and Twitter is not.
  • Visit the ITS System Status page, where you will find not only information from the status of different systems, but also posts and updates during outages.
  • Check out the ITS website – there is a widget in the top right of the home page.
  • Go to myNEU where major planned outages will be posted on the login page
  • Watch your email inbox for a message from ITS.

As always please report issues to the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu. ITS cannot fix a problem that we are not aware of, so if you see something, say something. We are all focused on keeping everything running smoothly for the university and your assistance is critical.