Windows 10 Has Arrived as the New Standard for Your Computer

All faculty, staff and students have access to the Windows 10 operating system in labs, on your own personal computers and on Northeastern–owned faculty and staff computers, both managed and unmanaged. It is also available on Windows equipment purchased through the Dell Computer store from myMarketplace on myNEU.

If you wish to install Windows 10 on an existing device, it is available to faculty and staff from the Service Desk for non-managed computers or by contacting the Service Desk to have your Northeastern-managed computer re-imaged.

Windows 10 for Education

Windows 10 for Education is also available for installation on student, faculty and staff personal machines. Log in to myNEU and select Microsoft Applications under the Free and Discounted Software link. Faculty and staff will be charged a nominal fee for home use, while students can download the software at no additional charge. Windows 10 will be available in some classrooms in the Fall and for all classrooms at the start of the Spring 2018 term.

New Features

Windows 10 uses a new service model for Microsoft – instead of big releases, there will be regular improvements, updates and fixes rolled out directly to individual users as they come available. Microsoft is framing the OS as “Windows as a Service,” meaning it is in a constantly evolving state. ITS has tested Windows 10 successfully with all of Northeastern’s standard, generally-released software.

Presenting a hybrid of the best of its most recent operating systems, Windows 10 boasts more features, functionality, security, and polish. It is resilient, adaptable and geared for personalization. The simple interface easily crosses from computer to tablet to phone to touchscreen. It brings back the beloved Start button and Start menu from Windows 7.

Other features of Windows 10 include:

  • Action Center: Consolidated and quick access to settings, devices and alerts.
  • Virtual Desktops: Task view shows multiple windows/applications running at the same time
  • Edge: A fast browser with webpage annotation and reading mode (ad-free surfing)
  • Cortana: A voice-controlled digital voice assistant that operates much like Siri (only available on your personal computer)

More Information and Training

For more information, see the Windows 10 service page on the ITS website or Microsoft’s Windows 10 Overview and the Windows 10 Launch page.

Training for Windows 10 is available on and from Microsoft. In addition, ITS will be holding Windows 10 introductory brown bag training sessions during the fall term. Keep an eye out for announcements and updates.

Have Questions or Need Help?

If you have questions or concerns regarding department-specific or any other special applications or if you need additional help or have questions, contact the ITS Service Desk at 617.373.4357 or

Software Updates – Fall 2016

New, latest and upgraded versions of software are now available to the Northeastern community in ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

If you are a faculty or staff member on a managed computer and are not seeing the latest software in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer reimaged. For information on reimaging your computer, search the Service-Now Knowledge Base for reimage at or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or

For information on the various ways to access software, visit Software Access for Individual Use on the ITS website. For a complete list of software titles and how each is distributed, visit Available Software on the ITS website.

New Software

CaseWare IDEA (version 9.2) available on RemoteApp.

Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.

Microsoft Project Online available as one of the Office 365 Online applications.


Operating Systems

Standard Mac image – ITS now has El Capitan as the standard Mac image operating system for Northeastern-managed computers.

Software Version Updates

  • Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.
  • ChemDraw Professional (version 15.1) on all Faculty/Staff Northeastern-managed and Mac computers.
  • Final Cut Pro X (version 10.2.3) available on Mac computers in the Digital Media Commons.
  • Fusion 360 (latest version) available on all ITS-Managed lab Windows and Mac computers and on all Faculty/Staff Northeastern-managed Windows (via Software Center) and Mac computers (via Self Service). Faculty and Staff can get the software directly from vendor (Autodesk Education Community link:
  • JMP Pro (version 12.2) on Mac Faculty/Staff Northeastern-managed computers and via Software Downloads from myNEU.
  • Maple 2016 (version 2016) for Windows and Mac ITS-Managed lab machines, on all Faculty/Staff Mac computers (via Self Service) and Windows computers (via Software Center). Software Downloads for faculty, staff and students, for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mathematica (version 10.4) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Matlab (version 2016a) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Maya (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mudbox (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk..
  • Pharos Print client (Spring 2016) available for Windows and Mac Northeastern-managed computers and via Software Downloads
  • SAS available via via Software Downloads for a Windows computer from myNEU
  • Symantec Endpoint Protection (version 10.1.6) available on all Faculty/Staff Northeastern-managed Windows and Mac computers, via Software Downloads from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.

Additional titles will be available as they are tested and deployed.  Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

Many of these titles are available by various means – in the Northeastern images for faculty and staff computers, and for local installation, on Software Downloads found on myNEU, or via RemoteApps.

For a full list of software applications, please go to: ITS Available Software.


Through the Looking Glass of Windows 10

A Whole New Experience Coming Your Way (Soon!)

ITS will roll out a Windows 10 image to the Northeastern Community in the Fall of 2016. Testing is underway to ensure that Northeastern networks, applications, and systems will be compatible with the new operating system. Likewise, many technology vendors are still in the process of updating their products to ensure compatibility. We will provide further information as soon as compatibility requirements are met. In the meantime, ITS does not recommend upgrading to Windows 10.

Windows 10 will brings major changes to the operating system and user experience. It is being hailed as ‘the last version of Windows‘ with a new ‘Windows-as-a-Service” model, meaning it’s never quite done and constantly evolving.

Northeastern-managed computers
ITS is releasing a Windows 10 image for faculty/staff and ITS-managed lab computers (rolling out Fall 2016). A recommended touch-screen tablet compatible model is also forthcoming.

Personal and Unmanaged Northeastern-owned computers
We strongly caution against upgrading to Windows 10 before ITS has completed testing.

Learn More
To learn more about the Windows 10 release at Northeastern University, including information on the many new features, as well as instructions on how to upgrade, please go to Windows 10 – What You Need to Know.


Apple OS X Yosemite Released -­ What Mac Owners Need To Know

Last week Apple released its latest desktop operating system – OS X Yosemite (10.10). Like its predecessor Mavericks, this new operating system is available for free when downloaded from Mac App Store.

What is different?
OS X Yosemite is the first Mac operating system that allows for the seamless integration between Mac computers and iOS devices – specifically those using iOS 8.1. Transitioning from one device to the next is made possible with iCloud Drive, which leverages the new feature Handoff and the improvements to AirDrop, SMS and Messages. Handoff allows you to use Mail, Safari, Maps, Messages, Reminders, Calendar, Contacts, Notes, Keynote, Numbers, and Pages interchangeably between Mac and iOS. The enhanced AirDrop allows you to easily share files with iOS devices, and it will automatically download files shared between two devices with the same Apple ID.  Please note that ITS has not yet completed a formal investigation of security and privacy on iCloud Drive, but at this time we would advise users to not store any potentially sensitive information, including any work data, on this cloud.

Yosemite is intended to pair with iPhones and other Apple products, and many features may only work with devices capable of running iOS 8.1. You can now receive SMS messages and even phone calls on your computer that were originally sent to your iPhone. Group messaging has also been improved, allowing you to name, mute or even leave group conversations in Messages. It is also possible to turn your iPhone into a Personal Hotspot for your Mac.

Should I upgrade now? The ITS perspective
Since OS X Yosemite has just been released, ITS has not yet had the opportunity to test its compatibility with all of Northeastern’s networks, applications and systems. Currently ITS cannot guarantee that those who upgrade will have a seamless transition. ITS is testing and analyzing our various applications and services on this new operating system, and we will provide further information once our testing and analysis is complete.

  • Faculty and staff on Northeastern-managed Macs – We caution against upgrading to OS X Yosemite at this time. We are working on testing the operating system with all of our systems and applications. The new operating system will be included in a future ITS Mac image configuration, to be released early 2015.
  • Unmanaged Northeastern-owned Macs and personal Macs – As with any new software release, there will likely be issues identified and addressed by Apple over the coming weeks. It is always a good idea to weigh being an early adopter of a new technology with the risk inherent in any software upgrade.

If you do choose to upgrade, please note while the Service Desk staff will always try its best to be of assistance with issues that may arise, this operating system is not currently supported by ITS.

Learn more
For more information about OS X Yosemite, please visit

Related articles:
Wall Street Journal – OS X Yosemite Review: The Mac Cozies Up to the iPhone
Gizmodo – 17 Things You Can Do in OS X Yosemite That You Couldn’t Do in Mavericks
MacWorld – How to prepare for OS X Yosemite: Get your Mac ready to download & install OS X 10.10