ISEC Opening Offers Exciting New Technology

110816_ag_isec_008ISEC, the Interdisciplinary Science and Engineering Complex, opens in January 2017 with new technology enhanced classrooms. ISEC is part of the university’s ongoing effort to expand its capacity to engage in path-breaking research across disciplines.

Solstice, an innovative collaboration technology has been added to the new ISEC classrooms.  In the teaching laboratories there are 6 tables, each designed to allow 8 students to collaborate wirelessly at one time. It will also allow Faculty to join any one of these tables as needed. These Solstice Pods enable students to display, engage, and collaborate all in the same environment using one display rather than transitioning from one student’s computer to another by unplugging one computer and plugging another back in. Solstice enables true wireless collaboration, without being tethered to pesky cords.

In four of the classrooms, Faculty can leverage this technology through the lectern to easily move about the space while teaching. Solstice installed at the podium can also be used to include students that want to share content or collaborate with the class as a whole.

During the spring semester ITS will be actively monitoring both the technology and its use to understand how to expand the service throughout the campus. If you are teaching in this space or want to learn more about Solstice, visit the Academic Technology Services site at or contact ATS at

ISEC is located on Columbus Avenue to the west of the parking garage, This six story complex includes wet and dry lab facil­i­ties, 2 edu­ca­tional lab­o­ra­to­ries, 4 class­rooms, an auditorium and offices for fac­ulty mem­bers.

Photo by Adam Glanzman/Northeastern University

Salesforce Single View is Live


The Salesforce Single View project went live on November 18, 2016. The deployment marked the culmination of a two year cross-functional engagement with a large dedicated team from Advancement, the College of Professional Studies (CPS), Northeastern University Global Network (NUGN), Enrollment Management, Student Affairs, and Information Technology Services (ITS), not to mention many hours of assistance and feedback from the business user community.

The goal of the project was to merge two separate and distinct Salesforce instances to form a new consolidated environment, called the Single View System (SVS) Org. The new SVS instance will provide the ability to track and view data on an individual’s entire relationship with the University, from prospective student to alumni to parent and every interaction in between. By capturing these relationships at their different stages, the institution will be able to better interact with – and serve – our robust University community.

There are many student, faculty, and staff applications and functions that are supported by the SVS environment (listed below), and now that the University has the ability to have one single view into constituent data, we expect the functionality to expand greatly over the next few years and for use of the system to increase.

Some of our faculty and student facing applications:

Admissions Application Letter  Corporate Relations  Leave of Absence
Admissions Decision Process  CPS Website Content Management  Marketing Automation System
Advancement  Electronic Signature Capabilities  Medical Applicant Portal
Applications Management & Communication  FACT  Petition to Reduce Load
Apply to Study Abroad  Faculty Payroll and Management  Service Time Logs
Appointment Calendar  Graduation Clearance Contracts  Study Abroad Course Selection
Attendance Tracking  Inquiry and Prospect Management  Tutoring

Some of the key staff areas/departments supported:

Admissions & Marketing Enrollment PreHealth
Advancement Faculty Management Program Management
Advising Global Experience Office Registrar
Career Services Instructional Design Student Administration
Community Engagement NUPD Student Affairs
Co-op OPEN Student Athlete Support Services
DRC/LDP Peer Tutoring We Care

Acknowledgement of the Project Team

The project could not have occurred without the dedication of the cross-functional technical team, who sacrificed many nights and weekends over the last two years.  Listed below are the team members:


Adriana Angulo, Alex Zolotorevsky, Aurora Menter, Bhanu Murthy, Brian Murphy Clinton, Cheryl Cronin, Dave Pinckney, David Mak, Dinah Pu, Eswar Vadakapura, Fran Slowe, Hongmei Yu, Jeff Decoste, Jeremy Creveling, Jim Lemmon, John Brandolini, John Demoy, Karen Stevens, Kristen Brockmeier, Laurie Kennen, Leo Gore, Mahesh Madala, Matt Plunkett, Mike Guerard, Mike Mullaney, Naren Kolli, Neal  Kelley, Paul Yu, Prasad Jagilinki, Preethi Podduturi, Ravi Vidapalapati, Ray Murphy, Rajive Rishi, Rehan Khan, Rob Deflumeri, Roshan Maka, Seamus Harreys, Shahram Haydari, Soledad Sugai, Steve Duncan, Suzie Katz, Tom Villiotte, Vanessa Wright, Vicki Hall, Ziad Alsukairy

Need Technology Help?


Need Technology Help? Information Technology Services (ITS) has a variety of helpful links for self service. Prefer to have someone guide you on the phone?  Our office has a welcoming and knowledgeable staff to call upon when you need guidance. Whether you simply want assistance logging in or need advice finding a software solution, we have the expertise to guide you in navigating the regularly enhanced technology landscape at Northeastern.

Here is a list of popular links:



Windows 10 Update


Good news! Windows 10 is now ready for use on Northeastern-managed or Northeastern-owned but un-managed faculty and staff computers. It is also available for students to download and install on their own computers.

This new version of Windows runs faster and is more secure than previous versions. It’s flexible, adaptable and customizable. The simple interface easily crosses from computer to tablet to phone to touchscreen. It brings back the beloved Start button and Start menu from Windows 7.

Windows 10 Enterprise will be the preferred operating system for installation on any new Dell standard computer purchased from my MarketPlace or the Dell Premier Store. It also will be available for faculty and staff. If you would like to have it installed on an existing Northeastern-owned computer, submit a ServiceNow request to have your computer re-imaged or to request a copy for local installation on a non-managed computer.

Windows 10 for Education is also available for installation on your personal machines. Log in to myNEU and select Microsoft Applications under the Free and Discounted Software link. You will be charged a nominal fee for home use, while students can download the software at no additional charge.

Windows 10 is a whole new service model for Microsoft – instead of big releases, there will be regular improvements, updates and fixes that ITS will be able to roll out to you more quickly than before. Enterprises like Northeastern, will receive those same updates and be able to install them in a more controlled fashion within the university community. This will help ensure that you have the most recent safe and secure versions to work efficiently, effectively and compute safely without you having to do anything.

Other features to check out include:

  • Action Center: Consolidated and quick access to settings, devices and alerts
  • Virtual Desktops: Task view shows multiple windows/applications running at the same time
  • Edge: A fast browser with webpage annotation and reading mode (ad-free surfing)
  • Cortana: A voice-controlled digital voice assistant that operates much like Siri (optional)

ITS has tested Windows 10 successfully with all of Northeastern’s standard, generally-released software. If you use department-specific or any special applications, contact the ITS Service Desk at 617.373.4357 (x HELP) or

ITS will continue to support Windows 7 as a standard operating configuration through 2017-2018 if you do not want to upgrade your operating system now.

Training for Windows 10 is available on and from Microsoft at

NOTE: Upgrading without taking proper steps will wipe all data and settings from your computer. You should back up any necessary files and data before requesting to be reimaged. For information on selecting a back-up storage medium and the process of reimaging your computer, visit the ITS Knowledge base.

Install Peace of Mind NOW – Symantec Endpoint Protection

Sleep Better with Symantec Endpoint Protection on Your Computer

Symantec Endpoint Protection (SEP) antivirus software is available to all Northeastern students, faculty and staff for FREE! The software is installed on all Northeastern-managed computers, and is also available for you to install on your unmanaged, personal, and home computers. Protection of your work and personal data is just a click away – do it today!

symantec-logo_00E1000000701401SEP is available for both Windows and Mac computers in computer labs, offices, and for your personal computers using the latest operating systems. Please install and regularly update the antivirus software to protect your computer and the information on it.

Click HERE for information on installing Symantec Endpoint Protection.



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Software Updates – Fall 2016

New, latest and upgraded versions of software are now available to the Northeastern community in ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

If you are a faculty or staff member on a managed computer and are not seeing the latest software in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer reimaged. For information on reimaging your computer, search the Service-Now Knowledge Base for reimage at or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or

For information on the various ways to access software, visit Software Access for Individual Use on the ITS website. For a complete list of software titles and how each is distributed, visit Available Software on the ITS website.

New Software

CaseWare IDEA (version 9.2) available on RemoteApp.

Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.

Microsoft Project Online available as one of the Office 365 Online applications.


Operating Systems

Standard Mac image – ITS now has El Capitan as the standard Mac image operating system for Northeastern-managed computers.

Software Version Updates

  • Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.
  • ChemDraw Professional (version 15.1) on all Faculty/Staff Northeastern-managed and Mac computers.
  • Final Cut Pro X (version 10.2.3) available on Mac computers in the Digital Media Commons.
  • Fusion 360 (latest version) available on all ITS-Managed lab Windows and Mac computers and on all Faculty/Staff Northeastern-managed Windows (via Software Center) and Mac computers (via Self Service). Faculty and Staff can get the software directly from vendor (Autodesk Education Community link:
  • JMP Pro (version 12.2) on Mac Faculty/Staff Northeastern-managed computers and via Software Downloads from myNEU.
  • Maple 2016 (version 2016) for Windows and Mac ITS-Managed lab machines, on all Faculty/Staff Mac computers (via Self Service) and Windows computers (via Software Center). Software Downloads for faculty, staff and students, for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mathematica (version 10.4) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Matlab (version 2016a) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Maya (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mudbox (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk..
  • Pharos Print client (Spring 2016) available for Windows and Mac Northeastern-managed computers and via Software Downloads
  • SAS available via via Software Downloads for a Windows computer from myNEU
  • Symantec Endpoint Protection (version 10.1.6) available on all Faculty/Staff Northeastern-managed Windows and Mac computers, via Software Downloads from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.

Additional titles will be available as they are tested and deployed.  Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

Many of these titles are available by various means – in the Northeastern images for faculty and staff computers, and for local installation, on Software Downloads found on myNEU, or via RemoteApps.

For a full list of software applications, please go to: ITS Available Software.


University Events – Ticketing Gets a Second Act

Let The Good Times Roll with NU Events!

A new ticket vendor is providing Northeastern with a more robust online ticketing service available for both Athletics and Student Affairs events. The new service will bring improved ticketing features and reliability for our upcoming events.

New Online Ticketing Vendor = Easy Access + Quick Tickets 
The cool thing with this is that you don’t have to be a current member of the NU community to buy tickets to events. Individuals currently affiliated with Northeastern may continue to purchase tickets through the myTickets link in myNEU.

People who do not have a myNEU account can now create an account and buy tickets to Northeastern-hosted events at the following sites:

Performing Arts & Student Event Tickets:

Northeastern Athletic Events:


tix crowd44


Through the Looking Glass of Windows 10

A Whole New Experience Coming Your Way (Soon!)

ITS will roll out a Windows 10 image to the Northeastern Community in the Fall of 2016. Testing is underway to ensure that Northeastern networks, applications, and systems will be compatible with the new operating system. Likewise, many technology vendors are still in the process of updating their products to ensure compatibility. We will provide further information as soon as compatibility requirements are met. In the meantime, ITS does not recommend upgrading to Windows 10.

Windows 10 will brings major changes to the operating system and user experience. It is being hailed as ‘the last version of Windows‘ with a new ‘Windows-as-a-Service” model, meaning it’s never quite done and constantly evolving.

Northeastern-managed computers
ITS is releasing a Windows 10 image for faculty/staff and ITS-managed lab computers (rolling out Fall 2016). A recommended touch-screen tablet compatible model is also forthcoming.

Personal and Unmanaged Northeastern-owned computers
We strongly caution against upgrading to Windows 10 before ITS has completed testing.

Learn More
To learn more about the Windows 10 release at Northeastern University, including information on the many new features, as well as instructions on how to upgrade, please go to Windows 10 – What You Need to Know.


Teaching & Learning Updates – Fall 2016

ACADEMIC TECHNOLOGY SERVICES (ATS)Screen Shot 2016-08-22 at 3.00.19 PM

ATS, the academic support unit of Information Technology Services (ITS), is constantly upgrading and adding to Northeastern’s teaching and learning tools. ATS also offers teaching technology courses and on-campus events in support of faculty and staff.

Save The Date – TEXPO Technology in Teaching – April 25, 2017
All Northeastern University faculty and staff are invited to participate in TEXPO 2017 in the Spring. Our second annual Teaching & Technology Expo is an opportunity to hear how different departments are using technology and how Information Technology Services is supporting your efforts. Please join us to engage with your colleagues, share knowledge, and learn the latest technologies available to you.TEXPO-logo-300x94

Next Steps: RSVP here to stay informed and to select topics of interest for the event.

Blackboard Updates

Add a Northeastern Librarian to Your Blackboard Arsenal

It’s no secret –Blackboard and the Northeastern Librarian’s—are two of your greatest resources for course preparation. Good news; now you can have your cake and eat it too! Blackboard now offers the functionality to add a Librarian to your course. The Librarian can assist with the review or editing of course materials, as well as contribute research advice and content for students based on course topics.

Note: Librarians will not be able remove students/users from your course, and will not have access to view or edit student grades.

How to Add a Librarian in Blackboard
To facilitate the work of Librarians who would like to post content inside Blackboard courses, Academic Technology Services has added a new “Librarian” role. Instructions for how to add this role can be found here. You also may find more information about getting help with research for your course from Librarians on the Ask a Librarian page.

Presentations Worth Talking About – VoiceThread Partners with Blackboard

An update for VoiceThread to make it available through Blackboard is available for the Fall. This new integration allows both you and your students to access VoiceThread when you log in to Blackboard for a more interactive and engaging experience.

The integration enables learners and instructors to actively engage in discussions within their learning environment using video, voice or text commenting. The tools enhance the learning experience by facilitating dynamic conversations and fostering better communication.

We recommend that faculty who wish to take advantage of gradebook integration and the user management features of their VoiceThread Pro Accounts use the VoiceThread tool in Blackboard. Learn more about VoiceThread.

Note: The update is optional. You will need to complete a one-time verification process.

Test-Drive BlackBoard Collaborate Ultra

A new, java-free version of Blackboard Collaborate is available for faculty to test-drive. The new version, called Blackboard Collaborate Ultra, will be available for testing in all Northeastern Blackboard courses.

It runs directly from your web browser – no installation required!

New features include:

  • Browser-based conferencing
  • High-quality mobile supported video
  • Simple and fast file sharing
  • Recordings
  • Breakout groups
  • Polling
  • Attendance reporting

The legacy version of Blackboard Collaborate will remain available in all courses through Spring 2017. We encourage faculty to explore this new version and provide feedback to

Learn More
Visit the Academic Technology Services’ Blackboard Collaborate Ultra page.


What Technology Do You Want to Learn?

New ATS Training Courses

Screen Shot 2016-08-22 at 3.00.19 PMATS has some great courses this fall, including:
   – Introduction to Qualtrics
   – Social Media Tools & Best Practices
   – Introduction to Storyline
   – Tools for Creating Content and Narrations

Check out the full course schedule:

Instructor-Led Workshops

ITS Training offers FREE instructor-led workshops on a variety of software applications and presentation-related skills for students, faculty and staff.

th (4)Popular upcoming workshops include:
   – Public Speaking
   – Adobe InDesign
   – How to Design Engaging Presentations
   – Photoshop
   – Adobe Illustrator

Don’t miss out! Check out the full schedule here. offers over 4,000 online video-based training courses on a wide range of topics – from Excel to Programming to Time Management. As a Northeastern student, faculty or staff member, you have free access. Go now!

In case you missed it…
Lynda now integrates with Blackboard. Instructors can find and load instructional videos from the directly into Blackboard courses (find out how).

Forever In BlueJeans

Coming to America.. and NU!
ITS provides the Northeastern community a cloud-based video collaboration capability through the BlueJeans application. Using BlueJeans, you can meet and share content using an in-room conferencing system, a Windows or Mac desktop or laptop browser, or an iOS or Android mobile device. The cloud-based service allows faculty to collaborate via both audio and video with students and colleagues around the globe, participating in classes on or off-campus.

Hello Again
It’s the same great technology – with an upgrade. You will now have two ways to access BlueJeans:

  • BlueJeans Application: Follow the link to download the richest BlueJeans experience (Windows, Mac, Android, iOS)
  • Google Chrome: a fast experience no longer having to download a plugin

Note: Major browser vendors are in the process of ending support for the plug-in. However, moving away from plug-in technology allows for an even better video experience.

What Can I Expect? September Morn.
As of September 2016, users who access BlueJeans using Internet Explorer, Firefox, or Safari will be prompted to install the BlueJeans application. Users who access BlueJeans Primetime as a moderator or presenter will also be prompted to install the BlueJeans application.

  • Enhanced user experience – higher quality audio and video experience
  • Easier deployment – users can install the BlueJeans application on their own
  • Tighter security

In the past year we had over 1,023 users who had 12,767 meetings across 68 countries worldwide – that’s some serious global collaboration!

First Time in BlueJeans?
Are you new to BlueJeans or would you like live training? Go to Northeastern’s BlueJeans.

Need help?
Contact the ITS Service Desk at 617.373.4357 (xHELP) or