Expect a New myNEU Portal in 2017!


All New myNEU Portal to Debut in 2017!

Northeastern University is in the process of transforming the myNEU portal experience to better serve all members of the Northeastern community. The transformation process is well underway, and Northeastern ITS is pleased to announce that a new myNEU portal will be unveiled in 2017. Working with our NU partners, we will continue to enhance the student, faculty and staff experience beyond the initial release of the new portal.

A variety of interviews, meetings and surveys were conducted to better understand what features and enhancements in services are important to our students, faculty and staff. After capturing and processing all the requested information, we are now incorporating these recommendations for a more personalized, customizable, integrated and dynamic user experience that will provide a richer and more flexible up-to-date portal experience.

What to Expect

We are excited to provide an innovative portal environment with tools that support global engagement, collaboration and socialization. The new myNEU will enable a more individualized and relevant experience tailored to improve your ability to connect, engage and access your personalized information.

Next Steps

Northeastern’s functional and technical teams are working with our vendors to create a friendly, intuitive and truly unique experience for all of our users. We plan to have a functional prototype available by the summer of 2017.

We will continue to provide updates with new information and developments as they become available. We hope you are as excited as we are for our all new myNEU!


Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Software Updates Available Starting in Summer 2017

Check out all the latest upgraded versions of software available to the Northeastern community. This software is available in Northeastern ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

For information on the various ways to access software, visit Software Access for Individual Use. For a complete list of software titles and how each is distributed, visit the Available Software section.*

Software Version Updates

  • Adobe Creative Cloud 2017 – Available on Northeastern-managed faculty/staff computers and via local installation for Northeastern-owned but un-managed computers by submitting a service request in ServiceNow.
  • ChemDraw Professional 16 – Available for faculty/staff and lab images for both Windows and Mac computers.
  • Respondus Lock Down – Available on Northeastern-managed faculty/staff computers, classrooms and labs for both Mac and Windows computers. This is the software the students use when the instructor has created a test using Respondus Test Creator.
  • CES Edupack 2016 – Available for a Northeastern-managed Windows computer and via Remote App.
  • JMP Pro 13 – Available for a Northeastern-managed Windows or Mac computer and via Software Downloads from myNEU. Versions 11 and 12 are also available, but only version 13 is compatible with Mac OS 10.12, Sierra.
    • Online Training for JMP Pro and SAS is available for FREE to faculty and students.
  • SketchUp Pro 2017 – Available for Windows and Mac faculty/staff images and in computer labs.

Additional titles will be available as they are tested and deployed. Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

*NOTE: If you are a faculty or staff member on a managed computer and are not seeing the latest software updates in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer re-imaged.

Have Questions or Need Help?

For information on re-imaging your computer, search the Service-Now Knowledge Base for “re-image” or contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu. We are more than happy to help get you on board with the newest versions available.

TEXPO Offers Great Tools, Insights & Innovations for Northeastern Faculty

The third annual Technology in Teaching Expo (TEXPO), presented by Northeastern Academic Technology Services (ATS), was held on April 25 in the Curry Student Center.

This year, we were pleased to welcome as our keynote speaker, Dr. Susan Parish, Dean of the Bouvé College of Health Sciences. Dr. Parish spoke about her experience in disability policy and the opportunity that technology brings to the classroom.

Participant panels were held throughout the day covering a wide variety of topics, including student collaboration in technology-enabled classrooms, student and faculty use of data, and faculty use of the library’s 3-D printing studio for teaching and learning.

There were 101 faculty and staff in attendance representing more than 70 departments around the university and even more who joined via digital live stream. Video presentations and workshops from the event can be found on the TEXPO website.

ATS is already planning for next year’s event and will be setting the date for TEXPO 2018 over the next few weeks. Please email ats@northeastern.edu if you would like to participate as a speaker or panel participant next year.

Have Questions or Need Help?

If you have questions about TEXPO or need any help, contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Record Your Video Conferences With BlueJeans

BlueJeans LogoYou might already be using BlueJeans video conferencing, but did you know that you can now RECORD all your BlueJeans meetings?

BlueJeans allows all Northeastern faculty and staff to share knowledge with partners, colleagues and learning communities across the street and around the globe. Whether you want to join in global learning or just can’t hike across campus for a meeting, BlueJeans will connect you to where you want to be.

Now, BlueJeans will also let you record those sessions for future reference. This new feature will support efficient, effective and consistent learning and meeting outcomes.

BlueJeans allows you to:

  • Meet and share content using an in-room conferencing system
  • Collaborate with students and colleagues via both audio and video services
  • Participate in classes on- and off-campus
  • Share on any device (Windows or Mac desktop or laptop browser, or an iOS or Android mobile device)
  • NEW! Record sessions for anyone who can’t make a class or meeting

NOTE: When you sign in as a BlueJeans moderator, you will see a page outlining the guidelines for recording recognizable people and policies for what types of information can be recorded. You can also review those policies HERE.

First Time in BlueJeans?

Are you new to BlueJeans or would you like live training? Go to Northeastern’s BlueJeans info page.

Have Questions or Need help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

New and Improved Teaching & Learning Services from ITS

Academic Technology Services has several new teaching and learning tools available for faculty and students: Solstice, PlayPosit Interactive Video Maker and Poll Everywhere. In addition, a new version of Blackboard Collaborate, called Blackboard Collaborate Ultra, is available and slated to be the primary web conferencing tool beginning in Fall 2017.


Solstice, an innovative collaboration technology, is up and running in classrooms 136 and 138 in the Interdisciplinary Science and Engineering Complex (ISEC).

In Solstice-equipped spaces students can each connect to a shared monitor to collaborate wirelessly simultaneously. Faculty are able to join any one of these tables as needed or moderate student sharing to the primary projection screen. This makes shared monitors useful for class discussion of student-generated ideas or homework.

Soon, Solstice will be available in Library Collaboration rooms A, B, and C for student collaborative work on projects or presentations.

For more information about Solstice, including how-to videos, check out the Solstice information on the ATS website.

PlayPosit Interactive Video Maker

Playposit is a new content creation tool that makes it easy for instructors to build interactivity into their video lessons.

Playposit allows faculty to add questions, discussions, and branching links to video content and lectures and track student progress.

Because Northeastern has purchased licenses for faculty and students, all faculty are granted premium accounts when they log in through Blackboard. When the Playposit lesson (called “Bulb” by Playposit) is created through Blackboard and linked correctly, a Grade Center column will automatically be created. Faculty can grade in Playposit and have the grade sent directly to the Blackboard Grade Center. In addition, if you use the Blackboard integration feature, you don’t have to go through the process of sharing bulbs individually with students. Adding the link through the Blackboard integration feature will grant students in your course access to the Playposit video automatically.

To access Playposit, students will need to login to Northeastern Blackboard and navigate to their course. If an instructor has assigned a Playposit lesson, click on the lesson link in the course to complete the lesson.

For more information visit the ATS Playposit site.

BlackBoard Collaborate Ultra

A new, java-free version of Blackboard Collaborate is now available. The new version, called Blackboard Collaborate Ultra, is in all Northeastern Blackboard courses. It runs directly from your web browser – no installation required!

Beginning in Fall 2017, Blackboard Collaborate Ultra will be the primary web conferencing system. In addition to online courses or collaboration sessions, Ultra can be used for office hour consultations.

Collaborate Classic will continue to be available until Spring 2018.

New features include:

  • Browser-based conferencing
  • High-quality mobile supported video
  • Simple and fast file sharing
  • Recordings
  • Breakout group
  • Polling
  • Attendance reporting

To learn more, visit the Academic Technology Services’ Blackboard Collaborate Ultra page.

Poll Everywhere

Poll Everywhere is now available to all faculty who are interested in using a student response system in their classrooms. ATS ran a pilot with 12 courses with close to 750 students in Fall 2016. One hundred percent of the faculty who responded to the exit survey reported being happy with this teaching tool, and 97% of the students who responded said they would recommend Poll Everywhere to faculty interested in adopting a student response system.

Faculty who are using the student response system primarily for attendance purposes should be aware that Northeastern also has a license for the Qwickly Attendance module.

Information on Poll Everywhere or for Qwickly Attendance module may be found on the ATS website. For questions, suggestions or to schedule an appointment, please email ats@northeastern.edu.

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Lynda.com Offers FREE Teaching Tools, Professional Development Training & More

Lynda.com is FREE for all Northeastern Faculty and Staff


Did you know that as a
Northeastern faculty or staff member, you have access to more than 4,000 FREE online-based training videos through Lynda.com?

Lynda is an incredible resource for university professionals to enhance their learning outside of the classroom or to acquire new skills. Faculty and staff have access to advanced training on a variety of subjects ranging from Microsoft Office 365 Training to WordPress or even teaching tools like Prezi and Google Classroom.

Lynda’s video training platform is simple, informative and easy to use. Users can learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere. Lynda also allows users to create and share learning playlists, which could be a perfect supplement to assigned reading or projects on your syllabus.

Check out some of the great courses, trainings and professional development tools Lynda is offering right now:

Office Training Tools:

Office 365 for Educators

Excel 2016 Essential Training

Office 365: Outlook Essential Training

Learning New Skills:

Learn Nvivo

WordPress Essential Training

Google Apps for Educators

Professional Development:

Monday Productivity Pointers

Building Trust with Colleagues

Leading with Emotional Intelligence

Weekly Series:

If you’re short on time but still looking to learn in smaller doses, Lynda also has a weekly series offering a few tips and tricks to help with professional development. Lynda’s weekly series includes tutorials in Excel, Communication, Management, Marketing and so much more.

Learn Quick Tips with the Lynda.com Weekly Series

Staff and faculty can take advantage of any of these free training tools, so long as you work at Northeastern. Access these great training tools by visiting Lynda.neu.edu or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons or implement great new teaching tools into your classroom!

Have Questions or Need Help?

If you have any questions about Lynda or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

ISEC Opening Offers Exciting New Technology

110816_ag_isec_008ISEC, the Interdisciplinary Science and Engineering Complex, opens in January 2017 with new technology enhanced classrooms. ISEC is part of the university’s ongoing effort to expand its capacity to engage in path-breaking research across disciplines.

Solstice, an innovative collaboration technology has been added to the new ISEC classrooms.  In the teaching laboratories there are 6 tables, each designed to allow 8 students to collaborate wirelessly at one time. It will also allow Faculty to join any one of these tables as needed. These Solstice Pods enable students to display, engage, and collaborate all in the same environment using one display rather than transitioning from one student’s computer to another by unplugging one computer and plugging another back in. Solstice enables true wireless collaboration, without being tethered to pesky cords.

In four of the classrooms, Faculty can leverage this technology through the lectern to easily move about the space while teaching. Solstice installed at the podium can also be used to include students that want to share content or collaborate with the class as a whole.

During the spring semester ITS will be actively monitoring both the technology and its use to understand how to expand the service throughout the campus. If you are teaching in this space or want to learn more about Solstice, visit the Academic Technology Services site at http://www.ats.neu.edu/solstice/ or contact ATS at ats@northeastern.edu.

ISEC is located on Columbus Avenue to the west of the parking garage, This six story complex includes wet and dry lab facil­i­ties, 2 edu­ca­tional lab­o­ra­to­ries, 4 class­rooms, an auditorium and offices for fac­ulty mem­bers.

Photo by Adam Glanzman/Northeastern University

Salesforce Single View is Live


The Salesforce Single View project went live on November 18, 2016. The deployment marked the culmination of a two year cross-functional engagement with a large dedicated team from Advancement, the College of Professional Studies (CPS), Northeastern University Global Network (NUGN), Enrollment Management, Student Affairs, and Information Technology Services (ITS), not to mention many hours of assistance and feedback from the business user community.

The goal of the project was to merge two separate and distinct Salesforce instances to form a new consolidated environment, called the Single View System (SVS) Org. The new SVS instance will provide the ability to track and view data on an individual’s entire relationship with the University, from prospective student to alumni to parent and every interaction in between. By capturing these relationships at their different stages, the institution will be able to better interact with – and serve – our robust University community.

There are many student, faculty, and staff applications and functions that are supported by the SVS environment (listed below), and now that the University has the ability to have one single view into constituent data, we expect the functionality to expand greatly over the next few years and for use of the system to increase.

Some of our faculty and student facing applications:

Admissions Application Letter  Corporate Relations  Leave of Absence
Admissions Decision Process  CPS Website Content Management  Marketing Automation System
Advancement  Electronic Signature Capabilities  Medical Applicant Portal
Applications Management & Communication  FACT  Petition to Reduce Load
Apply to Study Abroad  Faculty Payroll and Management  Service Time Logs
Appointment Calendar  Graduation Clearance Contracts  Study Abroad Course Selection
Attendance Tracking  Inquiry and Prospect Management  Tutoring

Some of the key staff areas/departments supported:

Admissions & Marketing Enrollment PreHealth
Advancement Faculty Management Program Management
Advising Global Experience Office Registrar
Career Services Instructional Design Student Administration
Community Engagement NUPD Student Affairs
Co-op OPEN Student Athlete Support Services
DRC/LDP Peer Tutoring We Care

Acknowledgement of the Project Team

The project could not have occurred without the dedication of the cross-functional technical team, who sacrificed many nights and weekends over the last two years.  Listed below are the team members:


Adriana Angulo, Alex Zolotorevsky, Aurora Menter, Bhanu Murthy, Brian Murphy Clinton, Cheryl Cronin, Dave Pinckney, David Mak, Dinah Pu, Eswar Vadakapura, Fran Slowe, Hongmei Yu, Jeff Decoste, Jeremy Creveling, Jim Lemmon, John Brandolini, John Demoy, Karen Stevens, Kristen Brockmeier, Laurie Kennen, Leo Gore, Mahesh Madala, Matt Plunkett, Mike Guerard, Mike Mullaney, Naren Kolli, Neal  Kelley, Paul Yu, Prasad Jagilinki, Preethi Podduturi, Ravi Vidapalapati, Ray Murphy, Rajive Rishi, Rehan Khan, Rob Deflumeri, Roshan Maka, Seamus Harreys, Shahram Haydari, Soledad Sugai, Steve Duncan, Suzie Katz, Tom Villiotte, Vanessa Wright, Vicki Hall, Ziad Alsukairy

Need Technology Help?


Need Technology Help? Information Technology Services (ITS) has a variety of helpful links for self service. Prefer to have someone guide you on the phone?  Our office has a welcoming and knowledgeable staff to call upon when you need guidance. Whether you simply want assistance logging in or need advice finding a software solution, we have the expertise to guide you in navigating the regularly enhanced technology landscape at Northeastern.

Here is a list of popular links:



Windows 10 Update


Good news! Windows 10 is now ready for use on Northeastern-managed or Northeastern-owned but un-managed faculty and staff computers. It is also available for students to download and install on their own computers.

This new version of Windows runs faster and is more secure than previous versions. It’s flexible, adaptable and customizable. The simple interface easily crosses from computer to tablet to phone to touchscreen. It brings back the beloved Start button and Start menu from Windows 7.

Windows 10 Enterprise will be the preferred operating system for installation on any new Dell standard computer purchased from my MarketPlace or the Dell Premier Store. It also will be available for faculty and staff. If you would like to have it installed on an existing Northeastern-owned computer, submit a ServiceNow request to have your computer re-imaged or to request a copy for local installation on a non-managed computer.

Windows 10 for Education is also available for installation on your personal machines. Log in to myNEU and select Microsoft Applications under the Free and Discounted Software link. You will be charged a nominal fee for home use, while students can download the software at no additional charge.

Windows 10 is a whole new service model for Microsoft – instead of big releases, there will be regular improvements, updates and fixes that ITS will be able to roll out to you more quickly than before. Enterprises like Northeastern, will receive those same updates and be able to install them in a more controlled fashion within the university community. This will help ensure that you have the most recent safe and secure versions to work efficiently, effectively and compute safely without you having to do anything.

Other features to check out include:

  • Action Center: Consolidated and quick access to settings, devices and alerts
  • Virtual Desktops: Task view shows multiple windows/applications running at the same time
  • Edge: A fast browser with webpage annotation and reading mode (ad-free surfing)
  • Cortana: A voice-controlled digital voice assistant that operates much like Siri (optional)

ITS has tested Windows 10 successfully with all of Northeastern’s standard, generally-released software. If you use department-specific or any special applications, contact the ITS Service Desk at 617.373.4357 (x HELP) or help@northeastern.edu.

ITS will continue to support Windows 7 as a standard operating configuration through 2017-2018 if you do not want to upgrade your operating system now.

Training for Windows 10 is available on Lynda.com and from Microsoft at https://www.microsoft.com/en-us/learning/windows-training.aspx.

NOTE: Upgrading without taking proper steps will wipe all data and settings from your computer. You should back up any necessary files and data before requesting to be reimaged. For information on selecting a back-up storage medium and the process of reimaging your computer, visit the ITS Knowledge base.