BlueJeans Now Features Remote Desktop Control

BlueJeans now allows Remote Desktop Control (RDC) for users during any video-conferencing session, making your virtual meetings that much better. RDC allows users to take better control of their meetings and the content displayed throughout it.

What is Remote Desktop Control?

The RDC feature allows one user to control another user’s desktop when both are active in the same meeting within the BlueJeans app. RDC also allows remote presenters to control content on a different machine.

NOTE: The RDC feature only works when using the BlueJeans app. This feature is not available when using BlueJeans in a web browser. Follow the link for information on how to download the BlueJeans app (Windows, Mac, Android, iOS).

Follow the steps below to use the RDC.

EXAMPLE: How Remote Desktop Control Works

The process to gain control through RDC is simple and easy. Follow the six simple steps in the example below and start taking control of your meetings in BlueJeans.

In the example, John Smith (the “Controller”) will take control of Bob Thomas’ (the “Controllee”) desktop:

  1. John clicks Bob’s name in the participants panel, then clicks “Request Desktop Control”
  2. John would click the “Request Desktop control from Bob Thomas’ mouse icon, if Bob was already sharing his screen.
  3. Bob receives a pop-up notification explaining that John is requesting control of Bob’s desktop. Bob clicks the blue button reading “Yes, Grant Control.”
  4. John now sees the green “You are now controlling Bob Thomas’ desktop” banner at the top. John now has remote control over Bob’s entire desktop.
  5. John would click the red “Stop Desktop Control” bar at the bottom, when he’s finished…
    • OR… Bob can also end John’s control, by clicking the red “Stop Desktop Control” banner shown at the top.

See the entire example explained in the graphic below.

Image and example from

Have Questions or Want More Information?

For more information about RDC in BlueJeans, check out this short training video.

If you have any questions about BlueJeans or other ITS services, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email

New & Improved Blackboard Coming Soon!

Northeastern ITS will be ringing in the New Year with a new and improved Blackboard in 2018. The current Blackboard system will undergo an upgrade during the December break, transitioning to a unified, cloud-hosted Blackboard featuring the all-new Blackboard Ultra navigation.

Updated Design & Improved Navigation

Blackboard Ultra will enhance the overall look and feel of Blackboard for students and faculty alike. Ultra will include improved navigation and a better organized course list. This new homepage design will be consistent and responsive across all devices and platforms.

This improved navigation will help to boost the user experience while maintaining the familiar feel and functionality you are used to when viewing your courses.

All-New User Activity Feed

You will also notice an all-new activity feed on your Blackboard homepage, providing an Instagram-like newsfeed of all the latest activity in your courses. You will no longer see information boxes cluttering your homepage. Instead, you will see a clean and concise stream of all the recent information posted in your courses.

Check out a cool example of the activity stream below.

New Northeastern Blackboard URL

This upgrade will also merge both current Blackboard sites, Enterprise and NU Online, into one single Blackboard system for all users, streamlining access to all of your courses and support.

This new version of Blackboard will include a brand-new URL — Don’t worry, your login credentials and information will remain the same. It will also run on a cloud-hosted network to help minimize downtime during upgrades and allow for even faster implementation of new features.

We are excited about this new update and believe it will make Blackboard simpler, more intuitive and easier to use. We will provide more information about the Blackboard upgrade to you in the months ahead.

Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or email

Multi-Factor Authentication (MFA) Coming to the VPN

Northeastern is taking greater steps to fully secure all of our faculty, staff and students when accessing university accounts online.

Starting on October 2, 2017, Northeastern will implement a new security authentication service called Multi-Factor Authentication (MFA), through our partner, Duo, for all users on the VPN (Virtual Private Network). This change will prompt you to authenticate your account by a separate method after every log in, either through a text message, phone call or mobile application prompt, in order to gain access.

This additional identification step will significantly reduce the impact of compromised accounts, as access will require a unique device and/or PIN.

How Do I Get MFA?

MFA will be required for all VPN access, starting on October, 2, 2017. We recommend that all VPN users register their accounts prior to that date.

To register your device with MFA follow these easy steps:

  1. Click Here.
  2. Log in to your Northeastern account with your University credentials
  3. Select “Enable” on the registration page
  4. Select the Start Setup button
  5. Choose your device type (mobile phones are recommended)
  6. Enter your phone number OR download the app to your device
    1. If you choose to download the app, continue onto the next step
  7. Select your phone type (g. iPhone, Android, Windows, etc.)
  8. Install Duo Mobile from the Apple App Store or Google Play Store
  9. Open the Duo app & Scan the barcode listed

Next Steps for MFA

MFA will be implemented into other university services, including Banner INB and server logins throughout the Fall.

Eventually, MFA will be offered to all university faculty, staff and students for a host of other services, including the new myNortheastern portal and University email. The schedule for service implementation will be prioritized based on risk and potential impact.

More information about MFA and how to use it will be made available as the security feature is implemented into specific university services.

Have Questions or Need Help?

Contact the ITS Service Desk at or 617.373.4357 (xHELP).

Learn More About MFA:

Upgrades Coming to All Banner Services in December 2017

As part of our effort to provide an even better user experience to all faculty and staff, Northeastern ITS will be moving the University’s ERP (Enterprise Resource Program) to the latest version, Ellucian Banner 9, in December 2017.

We completed the first phase of the Banner 9 upgrade in August, implementing a new support infrastructure, adding additional software to expedite future Banner upgrades, and applying over 130 process fixes across all services.

We have already begun work on the second phase of the upgrade, which will impact all Banner services, including: Advancement, Finance, General, Human Resources, Operational Data Store and Student Services.

What’s New in Banner 9?

Banner 9 provides Northeastern the opportunity to modernize our ERP environment. This new release delivers a number of important enhancements, including a modern user interface, enhanced navigation and process management tools, and new functionality across the Student, HR and Finance functions. The upgraded service will also give you greater flexibility to run Banner on any browser and across multiple platforms, including tablets.

How Will This Impact Me?

INB & Self-Service Applications

As of now, most members of the Northeastern community are still using Banner INB (Internet Native Banner) and Self-Service applications, but that will change early in 2018.

During the fall, we will conduct the second phase of our Banner 9 upgrade, which will focus on transitioning users from INB to the new Banner Administrative Forms. This technology will eliminate the dependency on Internet Explorer as a web browser. So, you will be able to use all browsers to access your Banner accounts.

Banner 9 HTML5 Technology

With Banner 9 HTML5 technology, Banner users will experience a host of new upgrades, including:

  • Compatibility with multiple web browsers, including Chrome, Firefox, Safari and MS Edge
  • A consistent look and feel across Banner 9 for HTML5 users
  • Enhanced navigation for a seamless experience
  • A responsive design with a mobile-first perspective

New in Self-Service

Some new Banner Self-Service applications will also be included in the Banner 9 upgrade. These new applications will include:

  • Student Registration – This has been updated with intuitive registration tools and a mobile-friendly design to make it easier for students, advisors, and administrators to use.
  • Employee Profile – An entry point for you to access your personal, employment, and job-related information.
  • Direct Deposit – Mobile ready with improved usability to streamline your entry of direct-deposit information.
  • Faculty Grade Entry – It provides faculty members mobile capability for entering grades. Grades can also be imported directly from spreadsheets.
  • Purchase Requisition – Enables faster procurement of products and services with an updated, intuitive user experience and dashboard that helps manage requisition processing within Banner Finance.

We will continue to keep you informed of our progress through the ITS newsletter as well as email communications and open discussions with your team. We welcome your involvement and feedback as a part of improving your user experience with all Banner systems.

Have Questions or Need Help?

If you have questions or feedback, please feel free to contact the ITS Service Desk at 617.373.4357 (xHELP) or email Free to All Faculty & Staff has more than 4,000 FREE Training Videos!

Northeastern faculty and staff members have access to more than 4,000 FREE online-based training videos through

Lynda is an incredible resource for university professionals to enhance their learning outside of the classroom or to acquire new skills to use in their everyday jobs.

Faculty and staff have access to advanced training on a variety of subjects ranging from Microsoft Office 365 Training to WordPress or even teaching tools like Prezi and Google Classroom.

Lynda’s video training platform is simple, informative and easy to use. Users can learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere. Lynda also allows users to create and share learning playlists, which could be a perfect supplement to assigned reading or projects on your syllabus.

Check out some of the great courses, trainings and professional development tools Lynda is offering right now:

Office Training Tools:

Office 365 for Educators

Excel 2016 Essential Training

Professional Development:

Monday Productivity Pointers

Building Trust with Colleagues

Leading with Emotional Intelligence

Weekly Series:

If you’re short on time but still looking to learn in smaller doses, Lynda also has a weekly series offering a few tips and tricks to help with professional development. Lynda’s weekly series includes tutorials in Excel, Communication, Management, Marketing and so much more.

Don’t Miss Out!

Faculty and staff can take advantage of any of these free training tools, so long as you work at Northeastern University. Access these great training tools by visiting or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons or implement great new teaching tools into your classroom!

Have Questions or Need Help?

If you have any questions about Lynda or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at

Update Your Sharepoint Links & Bookmarks to Avoid Frustration

Update Your SharePoint Links & Bookmarks Now!

As of December 2016, all Northeastern University SharePoint sites were migrated to Office 365. If you have been using an old link or bookmark ( to access your site, it is important to update them as soon as possible.

Beginning on October 15, 2017, any link or bookmark containing will no longer redirect to your SharePoint site.

NOTE: All SharePoint links/URL should point to

Find Your Site

To access your SharePoint site, go to Log in using your Office 365 username and password (e.g. Once you are logged in, you can search for your sites using the “Find a Site” search box and follow them for even easier access.

Click here for other ways to find your site in SharePoint.

Follow Your Site!

Following your site is another great way to access your SharePoint site with ease. To follow a site in SharePoint, simply click the “FOLLOW” star in the upper right-hand corner of your site’s homepage (see image below). This will add the site to a list of “Sites I Follow” on the homepage. This list will make it even easier to find and access your sites.

Please see the SharePoint Help Page for more information on how to find your SharePoint site in Office 365 and to ensure you have the correct URL.

How Do I know if I Have the Correct Link?

CORRECT: Current links to SharePoint contain in the URL.

WRONG: Old, incorrect links for SharePoint contain

Have Questions or Need Help?

If you have any questions, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email

Expect a New myNEU Portal in 2017!


All New myNEU Portal to Debut in 2017!

Northeastern University is in the process of transforming the myNEU portal experience to better serve all members of the Northeastern community. The transformation process is well underway, and Northeastern ITS is pleased to announce that a new myNEU portal will be unveiled in 2017. Working with our NU partners, we will continue to enhance the student, faculty and staff experience beyond the initial release of the new portal.

A variety of interviews, meetings and surveys were conducted to better understand what features and enhancements in services are important to our students, faculty and staff. After capturing and processing all the requested information, we are now incorporating these recommendations for a more personalized, customizable, integrated and dynamic user experience that will provide a richer and more flexible up-to-date portal experience.

What to Expect

We are excited to provide an innovative portal environment with tools that support global engagement, collaboration and socialization. The new myNEU will enable a more individualized and relevant experience tailored to improve your ability to connect, engage and access your personalized information.

Next Steps

Northeastern’s functional and technical teams are working with our vendors to create a friendly, intuitive and truly unique experience for all of our users. We plan to have a functional prototype available by the summer of 2017.

We will continue to provide updates with new information and developments as they become available. We hope you are as excited as we are for our all new myNEU!


Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at

Software Updates Available Starting in Summer 2017

Check out all the latest upgraded versions of software available to the Northeastern community. This software is available in Northeastern ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

For information on the various ways to access software, visit Software Access for Individual Use. For a complete list of software titles and how each is distributed, visit the Available Software section.*

Software Version Updates

  • Adobe Creative Cloud 2017 – Available on Northeastern-managed faculty/staff computers and via local installation for Northeastern-owned but un-managed computers by submitting a service request in ServiceNow.
  • ChemDraw Professional 16 – Available for faculty/staff and lab images for both Windows and Mac computers.
  • Respondus Lock Down – Available on Northeastern-managed faculty/staff computers, classrooms and labs for both Mac and Windows computers. This is the software the students use when the instructor has created a test using Respondus Test Creator.
  • CES Edupack 2016 – Available for a Northeastern-managed Windows computer and via Remote App.
  • JMP Pro 13 – Available for a Northeastern-managed Windows or Mac computer and via Software Downloads from myNEU. Versions 11 and 12 are also available, but only version 13 is compatible with Mac OS 10.12, Sierra.
    • Online Training for JMP Pro and SAS is available for FREE to faculty and students.
  • SketchUp Pro 2017 – Available for Windows and Mac faculty/staff images and in computer labs.

Additional titles will be available as they are tested and deployed. Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

*NOTE: If you are a faculty or staff member on a managed computer and are not seeing the latest software updates in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer re-imaged.

Have Questions or Need Help?

For information on re-imaging your computer, search the Service-Now Knowledge Base for “re-image” or contact the ITS Service Desk at 617.373.4357 (xHELP) or We are more than happy to help get you on board with the newest versions available.

TEXPO Offers Great Tools, Insights & Innovations for Northeastern Faculty

The third annual Technology in Teaching Expo (TEXPO), presented by Northeastern Academic Technology Services (ATS), was held on April 25 in the Curry Student Center.

This year, we were pleased to welcome as our keynote speaker, Dr. Susan Parish, Dean of the Bouvé College of Health Sciences. Dr. Parish spoke about her experience in disability policy and the opportunity that technology brings to the classroom.

Participant panels were held throughout the day covering a wide variety of topics, including student collaboration in technology-enabled classrooms, student and faculty use of data, and faculty use of the library’s 3-D printing studio for teaching and learning.

There were 101 faculty and staff in attendance representing more than 70 departments around the university and even more who joined via digital live stream. Video presentations and workshops from the event can be found on the TEXPO website.

ATS is already planning for next year’s event and will be setting the date for TEXPO 2018 over the next few weeks. Please email if you would like to participate as a speaker or panel participant next year.

Have Questions or Need Help?

If you have questions about TEXPO or need any help, contact the ITS Service Desk at 617.373.4357 (xHELP) or

Record Your Video Conferences With BlueJeans

BlueJeans LogoYou might already be using BlueJeans video conferencing, but did you know that you can now RECORD all your BlueJeans meetings?

BlueJeans allows all Northeastern faculty and staff to share knowledge with partners, colleagues and learning communities across the street and around the globe. Whether you want to join in global learning or just can’t hike across campus for a meeting, BlueJeans will connect you to where you want to be.

Now, BlueJeans will also let you record those sessions for future reference. This new feature will support efficient, effective and consistent learning and meeting outcomes.

BlueJeans allows you to:

  • Meet and share content using an in-room conferencing system
  • Collaborate with students and colleagues via both audio and video services
  • Participate in classes on- and off-campus
  • Share on any device (Windows or Mac desktop or laptop browser, or an iOS or Android mobile device)
  • NEW! Record sessions for anyone who can’t make a class or meeting

NOTE: When you sign in as a BlueJeans moderator, you will see a page outlining the guidelines for recording recognizable people and policies for what types of information can be recorded. You can also review those policies HERE.

First Time in BlueJeans?

Are you new to BlueJeans or would you like live training? Go to Northeastern’s BlueJeans info page.

Have Questions or Need help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or