Use Appcloud for Improved Access to Resource-Intensive Apps

Appcloud, a virtual desktop/application service from Workspot, similar to the now retired RemoteApp, provides faculty, staff and students using a Windows, Mac, Android or iOS device with remote access to a Windows 10 desktop and applications.

Using powerful servers, Appcloud houses resource-intensive applications such as ArcGIS, Mathematica, MATLAB, SPSS Statistics, and StataSE and applications in the Microsoft Office 2016 suite. Because this is a fully functional Windows 10 desktop, you can use it alongside your own desktop with access to any applications on your desktop along with those stored on Appcloud.

Appcloud interacts seamlessly with local or network printers and storage options, including your local computer, removable storage devices or network storage such as OneDrive for Business. Access to multiple file storage options is important because any file saved on your Appcloud desktop or in the My Documents folder will be deleted at the end of the Spring Term each year.

More Information

For information on how to access and install Appcloud, the Workspot client software, and once installed, how to use this service, visit the Appcloud webpage.

Have Questions?

If you have any questions or require assistance, please contact the ITS Service Desk at 617.373.4357 (xHELP), email or chat with one of our service desk analysts.

Getting Through Winter with Tools from ATS

One Blackboard

Merging the Northeastern and NUOnline Blackboards for a Digital Learning Environment

Over the last two years, Academic Technology Services has been working with NUOnline Technical Services to merge Blackboard environments.

The directive to merge evolved from the recognition that virtual engagement, in-person or synchronous, and non-synchronous learning no longer require separate learning management systems. Bringing all Northeastern students and faculty together creates efficiencies and enables more opportunities for collaborative programming.

This project integrates Blackboard with other learning tools and apps to improve, customize and personalize the learning experience. Flexible integrations and improved data capture capabilities allow the new environment to integrate as needed with innovative teaching and learning tools in the Northeastern environment as they are developed and adopted. After the initial downtime December 22 – 31, the Northeastern community can expect fast access to the latest Blackboard features and fixes without the need for additional future downtime.

Find out more about the the new environment by visiting

TEXPO – May 1, 2018

Special Event! Digital Storytelling: Producing Podcasts for Classroom Projects

Are podcasts an effective learning tool? Academic Technology Services (ATS) and Library Recording Studio staff will provide a roadmap for integrating podcasts into your classes and incorporating this technology into your assignments. Visit ATS’s Special Events page to register.

Winter is HERE!

Don’t let Snow Days get in the way of course work. Here are a few ideas for use of Northeastern-supported tools for snow days or make-up day alternative assignments delivery options.

Record an online lecture using Tegrity. Conduct an online synchronous class session using Blackboard Collaborate Ultra. Generate online video or audio discussions using VoiceThread.

Qwickly Jot

Qwickly Jot is an assignment tool available in Blackboard. Using Qwickly Jot you can create assignments with diagrams, charts, maps and more for students to write on directly in Blackboard. Watch this Qwickly video to learn more.



PlayPosit Interactive Video Creator

We have officially launched the PlayPosit Interactive Video Creator service, which allows faculty to layer interactive activities such as multiple-choice questions, discussions, and images over video content. PlayPosit is a great way to add engagement and active learning opportunities into videos you’ve created or found online.

New this semester, PlayPosit has a Chrome extension that will allow you to embed a video from most any web page you’re viewing as a base for adding PlayPosit questions. You can also use the extension to start a screenshare that is imported directly to PlayPosit, ready for interactive questions.

To learn more, view the PlayPosit interactive video example below or visit the PlayPosit ATS support site.

Here’s embed code:

Data Resource Portal

The Data Resource Portal is a gateway to discover tools, resources, and support available for every step of the data process from gathering to visualization. This portal represents the ongoing collaboration between Information Technology Services, subject matter experts, and data scientist throughout Northeastern. If you would like to be a collaborator on this project, please email

To visit the Data Resource Portal go to

Poll Everywhere – New Features

Poll Everywhere is Northeastern’s supported student response solution that allows students to respond to polling questions and display results in real time. During the fall semester, two new features were rolled out to Poll Everywhere users: Donut response charts and the ability to add images to questions and response choices.

To learn more about Poll Everywhere at Northeastern, go to the Poll Everywhere site.

Qualtrics – New Features

Qualtrics is Northeastern’s supported survey tool for creating, delivering, and analyzing surveys and survey responses for academic, administrative, and research-related purposes. Here are some of the new features available to Northeastern Qualtrics users:

  • Offline App now available at Northeastern! Qualtrics Offline Surveys is a new application available for iOS and Android that allows you to administer surveys on your mobile device without an internet connection.
  • New enhancements to Reports. Qualtrics introduced a new tool for visualizing survey responses. Within the Reporting tab, the Results option is great for at-a-glance reporting. Now you can add custom logos, specific letterheads, and customizable visualizations in the Reports option. Learn more about the differences, and explore the new reporting tool.
  • Additional features that are fun and awesome! Ability to save filters, add custom colors to reports, define default visualization preferences in reports, create a Reusable Choice List, create and save layouts in Data and Analysis area, and file upload max file size increased to 100MB.

To login to Qualtrics go to To learn more about Qualtrics at Northeastern, go here.

Need Help?

If you have any questions or require assistance, please contact the ITS Service Desk at 617.373.4357 (xHELP), email or chat with one of our service desk analysts.

Software Updates for 2018

In addition to the new version of Blackboard, you will be able to take advantage of expanded access to other applications bundled into Windows 10 via AppV, and in our new virtual application service, Appcloud. As of Fall 2017, the standard supported operating systems are Windows 10 and Mac OS X Sierra with Microsoft Office 2016.

Reminders: Be sure to update your Symantec Endpoint Protection (SEP) software and Virtual Print Client. SEP is available in Software Downloads on myNortheastern, from the ITS Service Desk and on Northeastern-managed faculty/staff computers. The Virtual Print Client, used to send your files to the Swipe-to-Print stations all over campus, can be found in Software Downloads on myNortheastern.

Adobe Creative Cloud – Now available in ITS computer labs

All Adobe Creative Cloud products and services are now available to all Northeastern faculty, staff and students on ITS computer lab Mac and Windows computers. Remember that Creative Cloud is available for FREE for facutly and staff as part of the university’s license agreement with Adobe, and it is available at a reduced rate for students in Tech Marketplace on myNortheastern. See the Adobe Creative Cloud ITS web page for details.

For additional information on Creative Cloud availability for individual computers, see the Fall newsletter article.

NVivo – access on Appcloud

Version 11

NVivo is software that supports qualitative and mixed-methods research. It’s designed to help you organize, analyze and find insights in unstructured, or qualitative data like: interviews, open-ended survey responses, articles, social media and web content.

  • Windows: Faculty/Staff Northeastern-managed computers, InfoCommons, Appcloud, and Software Downloads
  • Mac: Appcloud – NEW

Entertainment Creation Suite Ultimate – upgrade

Version 2017

Autodesk Entertainment Creation Suite Ultimate 2017  is an end-to-end creation and production solution, packed with tools used by leading artists working in visual effects, game development, and other 3D animation production. It contains: 3DS Max, Maya, MotionBuilder, Mudbox, Softimage 2015 R2, and ReCap 2016.
  • Windows: Faculty/Staff Northeastern-managed computers, ITS-managed computer labs
  • Mac: Not available

Articulate 360/Storyline 360 – upgrade

Version 3.0.11025.0

Interactive presentation software for adding and editing text and images, recording audio narration, embedding YouTube videos or other audio or video, setting up basic quizzing slides, and publishing to Blackboard for gradebook integration. Available by request at

  • Windows: Faculty/staff Northeastern computers, DMC-DSC computer labs, 140 Snell Library
  • Mac: Not available

Zoom Text – upgrade

Version 2016 and 2017

ZoomText Magnifier/Reader is a fully-integrated magnification and reading program tailored for low-vision users.

  • Windows: Faculty/staff Northeastern-managed computers (Software Center), ITS labs, Appcloud
  • Mac: Appcloud

StataSE – upgrade

Version 15

StataSE is software for managing, analyzing and graphing data.

  • Windows: Faculty/staff Northeastern-managed computers, ITS computer labs, Appcloud
  • Mac: Faculty/staff Northeastern-managed Macs in Self-Service, ITS computer labs, Appcloud

CES EduPack – upgrade

CES EduPack is a unique set of teaching resources that support Materials Education across Engineering, Design, Science and Sustainable Development.

  • Windows: Faculty/staff Northeastern-managed computers, ITS computer labs
  • Mac: Not available

Gaussian 16 & GaussView 6 Coming Soon!

Northeastern ITS will be making the latest version of these Gaussian software programs available to all ITS-managed Windows computers. Gaussian will also be available through the Discovery Cluster (ITS Research Computing high performance computing (HPC) clusters) to help with any computational chemistry work for faculty, staff and student academic needs.

Gaussian 16 is the latest version of the Gaussian series of electronic structure programs, used by chemists, chemical engineers, biochemists, physicists and other scientists worldwide. Gaussian 16 provides a wide-ranging suite of the most advanced modeling capabilities available. You can use it to investigate the real-world chemical problems that interest you, in all of their complexity, even on modest computer hardware.

GaussView 6 is the latest version of a graphical interface used with Gaussian. GaussView 6 aids in the creation of Gaussian input files, enables the user to run Gaussian calculations from a graphical interface without the need for using a command-line instruction.”

Additional titles will become available as they are tested and deployed. Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

Need Help or to Get a Re-Image?

If you are a faculty or staff member on a managed computer and are not seeing the latest software updates in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer re-imaged.

For information on re-imaging your computer, search the ServiceNow Knowledge Base for “reimage,” or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or

We are more than happy to assist getting you on board with the newest versions available. Free to All Faculty & Staff has more than 4,000 FREE Training Videos!

Northeastern faculty and staff members have access to more than 4,000 FREE online-based training videos through

Lynda is an incredible resource for university professionals to enhance their learning outside of the classroom or to acquire new skills to use in their everyday jobs.

Faculty and staff have access to advanced training on a variety of subjects ranging from Microsoft Office 365 Training to WordPress or even teaching tools like Prezi and Google Classroom.

Lynda’s video training platform is simple, informative and easy to use. Users can learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere. Lynda also allows users to create and share learning playlists, which could be a perfect supplement to assigned reading or projects on your syllabus.

Check out some of the great courses, trainings and professional development tools Lynda is offering right now:

Office Training Tools:

Office 365 for Educators

Excel 2016 Essential Training

Professional Development:

Monday Productivity Pointers

Building Trust with Colleagues

Leading with Emotional Intelligence

Weekly Series:

If you’re short on time but still looking to learn in smaller doses, Lynda also has a weekly series offering a few tips and tricks to help with professional development. Lynda’s weekly series includes tutorials in Excel, Communication, Management, Marketing and so much more.

Don’t Miss Out!

Faculty and staff can take advantage of any of these free training tools, so long as you work at Northeastern University. Access these great training tools by visiting or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons or implement great new teaching tools into your classroom!

Have Questions or Need Help?

If you have any questions or require assistance, please contact the ITS Service Desk at 617.373.4357 (xHELP), email or chat with one of our service desk analysts.

BlueJeans Now Features Remote Desktop Control

BlueJeans now allows Remote Desktop Control (RDC) for users during any video-conferencing session, making your virtual meetings that much better. RDC allows users to take better control of their meetings and the content displayed throughout it.

What is Remote Desktop Control?

The RDC feature allows one user to control another user’s desktop when both are active in the same meeting within the BlueJeans app. RDC also allows remote presenters to control content on a different machine.

NOTE: The RDC feature only works when using the BlueJeans app. This feature is not available when using BlueJeans in a web browser. Follow the link for information on how to download the BlueJeans app (Windows, Mac, Android, iOS).

Follow the steps below to use the RDC.

EXAMPLE: How Remote Desktop Control Works

The process to gain control through RDC is simple and easy. Follow the six simple steps in the example below and start taking control of your meetings in BlueJeans.

In the example, John Smith (the “Controller”) will take control of Bob Thomas’ (the “Controllee”) desktop:

  1. John clicks Bob’s name in the participants panel, then clicks “Request Desktop Control”
  2. John would click the “Request Desktop control from Bob Thomas’ mouse icon, if Bob was already sharing his screen.
  3. Bob receives a pop-up notification explaining that John is requesting control of Bob’s desktop. Bob clicks the blue button reading “Yes, Grant Control.”
  4. John now sees the green “You are now controlling Bob Thomas’ desktop” banner at the top. John now has remote control over Bob’s entire desktop.
  5. John would click the red “Stop Desktop Control” bar at the bottom, when he’s finished…
    • OR… Bob can also end John’s control, by clicking the red “Stop Desktop Control” banner shown at the top.

See the entire example explained in the graphic below.

Image and example from

Have Questions or Want More Information?

For more information about RDC in BlueJeans, check out this short training video.

If you have any questions about BlueJeans or other ITS services, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email

New & Improved Blackboard Coming Soon!

Northeastern ITS will be ringing in the New Year with a new and improved Blackboard in 2018. The current Blackboard system will undergo an upgrade during the December break, transitioning to a unified, cloud-hosted Blackboard featuring the all-new Blackboard Ultra navigation.

Updated Design & Improved Navigation

Blackboard Ultra will enhance the overall look and feel of Blackboard for students and faculty alike. Ultra will include improved navigation and a better organized course list. This new homepage design will be consistent and responsive across all devices and platforms.

This improved navigation will help to boost the user experience while maintaining the familiar feel and functionality you are used to when viewing your courses.

All-New User Activity Feed

You will also notice an all-new activity feed on your Blackboard homepage, providing an Instagram-like newsfeed of all the latest activity in your courses. You will no longer see information boxes cluttering your homepage. Instead, you will see a clean and concise stream of all the recent information posted in your courses.

Check out a cool example of the activity stream below.

New Northeastern Blackboard URL

This upgrade will also merge both current Blackboard sites, Enterprise and NU Online, into one single Blackboard system for all users, streamlining access to all of your courses and support.

This new version of Blackboard will include a brand-new URL — Don’t worry, your login credentials and information will remain the same. It will also run on a cloud-hosted network to help minimize downtime during upgrades and allow for even faster implementation of new features.

We are excited about this new update and believe it will make Blackboard simpler, more intuitive and easier to use. We will provide more information about the Blackboard upgrade to you in the months ahead.

Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or email

Multi-Factor Authentication (MFA) Coming to the VPN

Northeastern is taking greater steps to fully secure all of our faculty, staff and students when accessing university accounts online.

Starting on October 2, 2017, Northeastern will implement a new security authentication service called Multi-Factor Authentication (MFA), through our partner, Duo, for all users on the VPN (Virtual Private Network). This change will prompt you to authenticate your account by a separate method after every log in, either through a text message, phone call or mobile application prompt, in order to gain access.

This additional identification step will significantly reduce the impact of compromised accounts, as access will require a unique device and/or PIN.

How Do I Get MFA?

MFA will be required for all VPN access, starting on October, 2, 2017. We recommend that all VPN users register their accounts prior to that date.

To register your device with MFA follow these easy steps:

  1. Click Here.
  2. Log in to your Northeastern account with your University credentials
  3. Select “Enable” on the registration page
  4. Select the Start Setup button
  5. Choose your device type (mobile phones are recommended)
  6. Enter your phone number OR download the app to your device
    1. If you choose to download the app, continue onto the next step
  7. Select your phone type (g. iPhone, Android, Windows, etc.)
  8. Install Duo Mobile from the Apple App Store or Google Play Store
  9. Open the Duo app & Scan the barcode listed

Next Steps for MFA

MFA will be implemented into other university services, including Banner INB and server logins throughout the Fall.

Eventually, MFA will be offered to all university faculty, staff and students for a host of other services, including the new myNortheastern portal and University email. The schedule for service implementation will be prioritized based on risk and potential impact.

More information about MFA and how to use it will be made available as the security feature is implemented into specific university services.

Have Questions or Need Help?

Contact the ITS Service Desk at or 617.373.4357 (xHELP).

Learn More About MFA:

Upgrades Coming to All Banner Services in December 2017

As part of our effort to provide an even better user experience to all faculty and staff, Northeastern ITS will be moving the University’s ERP (Enterprise Resource Program) to the latest version, Ellucian Banner 9, in December 2017.

We completed the first phase of the Banner 9 upgrade in August, implementing a new support infrastructure, adding additional software to expedite future Banner upgrades, and applying over 130 process fixes across all services.

We have already begun work on the second phase of the upgrade, which will impact all Banner services, including: Advancement, Finance, General, Human Resources, Operational Data Store and Student Services.

What’s New in Banner 9?

Banner 9 provides Northeastern the opportunity to modernize our ERP environment. This new release delivers a number of important enhancements, including a modern user interface, enhanced navigation and process management tools, and new functionality across the Student, HR and Finance functions. The upgraded service will also give you greater flexibility to run Banner on any browser and across multiple platforms, including tablets.

How Will This Impact Me?

INB & Self-Service Applications

As of now, most members of the Northeastern community are still using Banner INB (Internet Native Banner) and Self-Service applications, but that will change early in 2018.

During the fall, we will conduct the second phase of our Banner 9 upgrade, which will focus on transitioning users from INB to the new Banner Administrative Forms. This technology will eliminate the dependency on Internet Explorer as a web browser. So, you will be able to use all browsers to access your Banner accounts.

Banner 9 HTML5 Technology

With Banner 9 HTML5 technology, Banner users will experience a host of new upgrades, including:

  • Compatibility with multiple web browsers, including Chrome, Firefox, Safari and MS Edge
  • A consistent look and feel across Banner 9 for HTML5 users
  • Enhanced navigation for a seamless experience
  • A responsive design with a mobile-first perspective

New in Self-Service

Some new Banner Self-Service applications will also be included in the Banner 9 upgrade. These new applications will include:

  • Student Registration – This has been updated with intuitive registration tools and a mobile-friendly design to make it easier for students, advisors, and administrators to use.
  • Employee Profile – An entry point for you to access your personal, employment, and job-related information.
  • Direct Deposit – Mobile ready with improved usability to streamline your entry of direct-deposit information.
  • Faculty Grade Entry – It provides faculty members mobile capability for entering grades. Grades can also be imported directly from spreadsheets.
  • Purchase Requisition – Enables faster procurement of products and services with an updated, intuitive user experience and dashboard that helps manage requisition processing within Banner Finance.

We will continue to keep you informed of our progress through the ITS newsletter as well as email communications and open discussions with your team. We welcome your involvement and feedback as a part of improving your user experience with all Banner systems.

Have Questions or Need Help?

If you have questions or feedback, please feel free to contact the ITS Service Desk at 617.373.4357 (xHELP) or email

Update Your Sharepoint Links & Bookmarks to Avoid Frustration

Update Your SharePoint Links & Bookmarks Now!

As of December 2016, all Northeastern University SharePoint sites were migrated to Office 365. If you have been using an old link or bookmark ( to access your site, it is important to update them as soon as possible.

Beginning on October 15, 2017, any link or bookmark containing will no longer redirect to your SharePoint site.

NOTE: All SharePoint links/URL should point to

Find Your Site

To access your SharePoint site, go to Log in using your Office 365 username and password (e.g. Once you are logged in, you can search for your sites using the “Find a Site” search box and follow them for even easier access.

Click here for other ways to find your site in SharePoint.

Follow Your Site!

Following your site is another great way to access your SharePoint site with ease. To follow a site in SharePoint, simply click the “FOLLOW” star in the upper right-hand corner of your site’s homepage (see image below). This will add the site to a list of “Sites I Follow” on the homepage. This list will make it even easier to find and access your sites.

Please see the SharePoint Help Page for more information on how to find your SharePoint site in Office 365 and to ensure you have the correct URL.

How Do I know if I Have the Correct Link?

CORRECT: Current links to SharePoint contain in the URL.

WRONG: Old, incorrect links for SharePoint contain

Have Questions or Need Help?

If you have any questions, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email

Expect a New myNEU Portal in 2017!


All New myNEU Portal to Debut in 2017!

Northeastern University is in the process of transforming the myNEU portal experience to better serve all members of the Northeastern community. The transformation process is well underway, and Northeastern ITS is pleased to announce that a new myNEU portal will be unveiled in 2017. Working with our NU partners, we will continue to enhance the student, faculty and staff experience beyond the initial release of the new portal.

A variety of interviews, meetings and surveys were conducted to better understand what features and enhancements in services are important to our students, faculty and staff. After capturing and processing all the requested information, we are now incorporating these recommendations for a more personalized, customizable, integrated and dynamic user experience that will provide a richer and more flexible up-to-date portal experience.

What to Expect

We are excited to provide an innovative portal environment with tools that support global engagement, collaboration and socialization. The new myNEU will enable a more individualized and relevant experience tailored to improve your ability to connect, engage and access your personalized information.

Next Steps

Northeastern’s functional and technical teams are working with our vendors to create a friendly, intuitive and truly unique experience for all of our users. We plan to have a functional prototype available by the summer of 2017.

We will continue to provide updates with new information and developments as they become available. We hope you are as excited as we are for our all new myNEU!


Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at