Salesforce.com is a cloud-based customer relationship management product that supports a suite of applications available from Information Technology Services. Since Salesforce.com integrates with other platforms used by the university such as the myNEU portal, Banner, Folderwave and Microsoft Outlook, it underlies many services and functions of university departments. Enrollment management, academic departments, support services and advancement depend on Salesforce to perform functions such as tracking donations, scheduling tutors or making appointments with advisors, monitoring student progress in courses to increase successful completion, and providing crisis management.
Applications built on Salesforce.com include:
- Appointment Calendar
- Travel Registry
- Peer Tutoring
- Office of International Study Programs
- We Care
Staff can access Salesforce.com-based applications by logging in from http://northeastern.my.salesforce.com while on the Northeastern NUnet wired or NUwave wireless networks, and through the VPN if off campus. System requirements are found on the Salesforce website.
Faculty members have access to FACT through Blackboard. Students are able to access Salesforce.com-based applications such as Appointment Calendar, My Travel Plans and Peer Tutoring through myNEU.
Salesforce.com-based applications require staff members to have a license to access them. In order to gain access, you must submit a Salesforce.com Account Access (New) request through the ServiceNow portal (sign-in may be required). This application process requires agreement from your department to pay a license fee that is charged to your department’s account monthly and is subject to change each fiscal year. The details of the monthly charge can be seen when you submit a request for access.
Staff members who would like to request a new Salesforce.com project or integration development can request a consultation by visiting the ServiceNow portal to submit a general Request for Change (RFC), or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or firstname.lastname@example.org.
For information or if you have a problem with a Salesforce.com application, contact the ITS Service Desk at 617.373.4357 (xHELP) or email email@example.com.