For wireless network access, all faculty, staff and students must use NUwave, the secure/encrypted wireless network available for authenticated users in academic and administrative locations and in university-owned residence halls. Students, faculty and staff use their myNEU username and password to access the Internet and a wide range of applications. Faculty and staff also have access to shared network drives and network printers.


NUwave is available at all Northeastern campus locations in academic and administrative buildings, as well as in university-owned residence halls and the Henderson Boathouse. NUwave is available to any individual with a myNEU username and password. For more details, see the FAQs.

Faculty and staff who have a visiting scholar or researcher, or a lecturer, contractor, or other longer-term guest should set up a Sponsored Account for them to have on-campus Internet access.

Additionally, access to NUwave is available in major outdoor areas on campus, including Centennial Common, Krentzman quad, Cabot Court, Snell quad, Freshman quad, Robinson quad, West Village quad and many other public gathering places.

Important Notice — Do NOT Set Up Personal Routers
All Northeastern-owned buildings have 100% NUwave access, and all personally-owned wireless routers and/or wireless access points are banned, as it is a violation of the Appropriate Use Policy (AUP). Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).


To connect on a laptop or mobile device, follow the instructions for your particular operating system in the How To’s.

Every few years Northeastern will update the NUwave security certificate. When this happens, a notification will appear the next time you try to connect. The process to accept a new certificate is identical to how you connect to NUwave for the first time. To connect on a laptop or mobile device, follow the instructions for your particular operating system in the How To’s.


If you have a question about or need assistance connecting to NUwave on any Northeastern campus, please contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at Outside of regular Service Desk hours both the phone number and email are monitored by the staff at the Help & Information Desk near the InfoCommons in Snell Library.


NUwave – FAQs


NUwave – How To’s

  • How To: Connect to NUwave on Windows 7
  • How To: Connect to NUwave on Windows 8
  • How To: Connect to NUwave on Mac OS X
  • How To: Connect to NUwave on a mobile device
  • How To: Use wireless computers effectively in a classroom
  • How To: Reset a printer connection that has gone offline due to a low wireless signal

Updated March 2016