Knowledge Base

If you are looking for information on Northeastern-specific technologies, you should visit the ITS Knowledge Base, which is always available and searchable.

There are hundreds of Northeastern-specific articles covering:

  • Accounts & Access
  • Blackboard
  • Classroom Technology
  • Computers & Printing
  • Communications & Collaboration
  • Email
  • myNEU
  • Networks & Storage
  • Software
  • Support & Training


The Knowledge Base is accessible to anyone with a myNEU username and password – anywhere, any time, on any device via the Internet.

Get Started

After signing in to the ServiceNow portal with your myNEU username and password, you’ll find it on the black bar at the top of the page. Or if you are logged in to the myNEU portal, you can find the Knowledge Base link under the student Self-Service tab or the faculty/staff Services and Links tab.

In the Knowledge Base, you can browse by categories and/or enter your search terms. If you are doing a text search, include the name of the software or hardware you are using, and the task you are trying to accomplish, for example “Outlook 2010 calendar delegation” or “myNEU password change,” to get the best results.

See How To: Access and use the Northeastern ITS Knowledge Base.


If you have problems accessing the Knowledge Base, contact the ITS Service Desk at 617.373.4357 (xHELP) or email


Knowledge Base – FAQS

How To

How To: Access and use the Northeastern ITS Knowledge Base

Updated March 2017