How To: Add an existing department or shared mailbox to Outlook on a Windows computer

The directions below work for both Outlook 2010 and Outlook 2013. Screenshots are from Outlook 2010.

Go to File > Account Settings button > Account settings. (Click image to make larger)

outlook 2010 account settings

Double-click the Account Name which displays Exchange settings

click name for exchange settings

Click “More Settings.”

click the more settings button

Go to “Advanced” tab and click “Add.”

choose the advanced tab

click add to add a mailbox

Enter the name of the mailbox you wish to add.

enter name of the mailbox

If there is more than one mailbox with that name, choose from the available options to populate, and then click “OK.”

select from multiple choices if available

Click “OK” to apply and commit settings.

click ok to save

Click “Next” and “Finish” to complete setup.

continue by clicking next

at the congratulations screen click finish

The mailbox will appear in your folder list in Outlook.

  • If you have access, you will be able to see all email in the folder.
  • If you do not have access, Outlook will not be able to access the folder.

Updated January 2015