How To: Set up and connect with the GlobalProtect VPN client on an Android device

Search the Play Store for “GlobalProtect” to install the client app from Palo Alto Networks.

NOTE: Click all images to enlarge.

Once installed, open the app and enter the settings:

  • Portal –
  • Username – Students use your myNEU username and password.
  • Username – Faculty, staff and sponsored account holders use your NUnet username (Your NUnet username is the one you enter when you log on to a network computer.  You can sync your NUnet and myNEU usernames and passwords by going to myNEU, clicking on myProfile and following the directions for changing your password.  Once you have done that your username and password will be the same for both NUnet and myNEU.) Password – Your NUnet password.

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NOTE: If you click the “Remember me” box, the client will remember ONLY the portal and your username – you will still need to enter your password every time you launch the GlobalProtect app to start a new VPN session.

When the security screen appears, check the “I trust this application” box and hit “OK.” This security screen will appear every time you connect to the VPN.

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At this point your connection will be live.

You will be brought to the Welcome screen. This will also appear every time you connect to the VPN.

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Click the Connection tab on this screen to see your connection information – this screen also allows you to disconnect.

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You will notice that in the status bar at the top, you have the GlobalProtect globe and a key in the upper left. If you clear your status bar, the globe will disappear, but the key will remain.

To disconnect, or simply to see the status of your connection, pull down your status bar and touch the GlobalProtect globe.

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On the connection screen that comes up, you can click the Disconnect button.

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You can also go back into the app itself and click Disconnect at the bottom of the main connection screen.

To start a new VPN session, simply launch the GlobalProtect app to sign in as above.

Updated July 2016