NUnet – FAQ

I am connected via Ethernet cable, but I have no connection. What do I do?
Contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at

I’m on a graduate campus. I don’t need to connect via VPN?
No, Northeastern graduate campuses are now wired directly to NUnet.

Does Northeastern recommend that I regularly change my password?
Yes. Passwords should be changed regularly to maintain account security.

How do I change my password?
You can change your password or challenge question by logging on to the myNEU portal and clicking on My Profile.

I forgot my myNEU password, how do I reset it?
You can reset a forgotten password from myNEU by clicking on ‘Forgot your password?’ on the myNEU login page.

Updated September 2017