Expect a New myNEU Portal in 2017!


All New myNEU Portal to Debut in 2017!

Northeastern University is in the process of transforming the myNEU portal experience to better serve all members of the Northeastern community. The transformation process is well underway, and Northeastern ITS is pleased to announce that a new myNEU portal will be unveiled in 2017. Working with our NU partners, we will continue to enhance the student, faculty and staff experience beyond the initial release of the new portal.

A variety of interviews, meetings and surveys were conducted to better understand what features and enhancements in services are important to our students, faculty and staff. After capturing and processing all the requested information, we are now incorporating these recommendations for a more personalized, customizable, integrated and dynamic user experience that will provide a richer and more flexible up-to-date portal experience.

What to Expect

We are excited to provide an innovative portal environment with tools that support global engagement, collaboration and socialization. The new myNEU will enable a more individualized and relevant experience tailored to improve your ability to connect, engage and access your personalized information.

Next Steps

Northeastern’s functional and technical teams are working with our vendors to create a friendly, intuitive and truly unique experience for all of our users. We plan to have a functional prototype available by the summer of 2017.

We will continue to provide updates with new information and developments as they become available. We hope you are as excited as we are for our all new myNEU!


Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Supported Versions of Microsoft Office Changing Soon

Microsoft is discontinuing support for their 2003 and 2007 versions of Office and has rolled out Office 2016 for Windows.

ITS will soon be offering Microsoft Office 2016 as the preferred supported version for all Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and all other Office programs. This update will affect both Mac and Windows devices.

Mac users are already accustomed to Office 2016, and, now, Windows users will be able to enjoy the upgrade, too. The overall look and feel of Office 2016 won’t change much from the 2013 version.

The Office 2016 update does allow for a number of cool new features to help improve your projects. Check out some of those new features below.

Real-Time Co-Authoring

Like Office 2013 and other Office 365 products, Microsoft Office 2016 can be cloud-connected, allowing for seamless file editing by multiple people using any computer or device. When you are in a file saved on OneDrive, you can click the new “Share” button and enter the email addresses of people you want to include for live co-authoring. Once you “Share” the file, multiple users can edit the file simultaneously, tracking what changes are made in real time.

Power Query in Excel

In Office 2016, Excel has incorporated Power Query so you can pull data from various sources including websites, SQL, or other databases. There also are six new charting options and new time series forecasting functions to predict future values from historical data.

Clear Color Schemes

Multi-tasking will also be easier in 2016 with the ribbon tabs defaulting to the color of the application’s icon. Word is dark blue, Excel is dark green and PowerPoint is orange. There is also the option to use white or dark gray for all applications, if you prefer.

No Longer Supported – Office 2003 and 2007 

If you are using Microsoft Office 2003 or 2007 on a Windows computer, you should upgrade to a newer version. Microsoft is no longer providing updates making these versions vulnerable to viruses. Without the ability to protect our environment, ITS will no longer have these versions available or provide support. If you are running Office 2010, ITS will continue to support that version, but if you need to re-image your computer, you will get Office 2016.

NOTE: To request a computer re-image, please contact the ITS Service Desk at 617.373.4357 (xHELP).

When this change occurs, ITS will be providing Microsoft Office software and support for Faculty/staff computers as noted in the chart below:

Product Availability/Support

Windows Products:

Windows Product Availability Support
Office 2003 No longer available, including Visio and Project Not available
Office 2007 No longer available, including Visio and Project Not available
Office 2010 No longer available, unless you are already using 2010, including Visio and Project Yes (until 2020), by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu
Office 2013

Yes – available for self-installation from Software Center on a Northeastern-managed computer found under All Programs > Microsoft System Center > Configuration Manager > Software Center.

Yes – from the Service Desk* by submitting a software request in ServiceNow.

Yes, by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu
Office 2016

Yes – in the latest Northeastern Image provided on a new computer or by re-imaging your current computer.

Yes – from the Service Desk* by submitting a software request in ServiceNow.

Yes, by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu

Mac Products:

Mac Product Availability Support
Office 2011 Not available, including Visio and Project Not available
Office 2016

Yes – in the latest Northeastern Image provided on a new computer or by re-imaging your current computer.

Yes – from the Service Desk* by submitting a software request in ServiceNow.

Yes, by contacting the ITS Service Desk at 617.373.4357 (xHELP) or at help@northeastern.edu

Microsoft Office 2016 includes: Word, Excel, PowerPoint, Access, Lync, InfoPath Designer, InfoPath Filler, OneNote, OneDrive for Business, Outlook, and Publisher. The 2016 versions of Project and Visio are also available.

*Requesting Software: Requesting software from the ITS Service Desk for non-Northeastern-managed computers can be done by clicking on the Locally Installed Software request through the ServiceNow portal (sign-in may be required). This will bring you to a browsable list of software available for Windows or Mac, once you have selected the appropriate operating system. Then select the software you need, add it to your cart, and submit your request. The ITS Service Desk will contact you with directions to install.

Have Questions or Need Help?

If you have any questions or wish to have your computer re-imaged, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Multi-Factor Authentication Coming to Northeastern Accounts

Northeastern is taking greater steps to ensure all of our faculty, staff and students are even better protected when accessing your university accounts online.

Over the next few months, the university will be rolling out a new online security feature called Multi-Factor Authentication (MFA). This service is intended to better protect you and your personal information. This means that when you log in to certain university accounts, you will be required to confirm your identity by a separate method, typically through a text, phone call or mobile application, in order to gain access.

This additional identification step will significantly reduce the impact of compromised accounts, as access will require a unique device and/or PIN.

Northeastern, in collaboration with our service provider, Duo Security, will roll this new service out in stages. This process will begin over the summer with our highest-risk areas, including the Virtual Private Network (VPN) and server logins, and continue into the fall semester with integration into administrative suites, such as Banner INB, and other services.

MFA will eventually be offered to all university faculty, staff and students for all account types, giving each member of the university an option to increase the security of their personal information.

More information about MFA and how to use it will be made available as the feature is implemented into specific university services.

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Learn More About MFA:

Keep Your Devices & Data Secure This Summer

Summer is a time for vacation and relaxation. We at ITS want you to soak in the sun and enjoy your free time as much as possible, so here are a few tips and tricks to keep you safe and give you peace of mind before you go full head-in-the-sand.

Keep an Eye on Your Things

Whether you’re in a local coffee shop, at the beach or a foreign airport, do not leave your laptop, phone, or bag unattended in public. It only takes a few seconds for a thief to grab your belongings and disappear.

Always be aware of your surroundings and keep an eye on your things. Don’t leave your bag hanging on the back of your chair and make sure all your pockets are zipped up and secure.

Checking Luggage?
Never store your valuables, electronics, or medications in anything you’re not carrying with you. Every year, hundreds of baggage handlers are caught stealing expensive items (e.g., cameras, computers, jewelry, etc.) from travelers’ luggage. Your shirts and shoes should be fine in checked bags but try to always keep your valuables with you when traveling.

Strong Passwords Are Important

Now is also a good time to make sure you have a strong passcode on your phone, tablet and laptop. This will serve as increased security should something be stolen.

A strong password contains:

  • at least eight characters (a strong passcode contains more than four digits)
  • upper and lower case letters
  • numbers and/or special characters

This can make them complicated and hard to remember, but it is much more effective and you can always use a password manager, such as the ones recommended HERE. Also, never keep any passcodes on a piece of paper (or anything else) that you carry with you.

Traveling with University Devices

If you are traveling for business and have sensitive or personally identifiable information (PII) stored on your Northeastern laptop, please contact the Office of Information Security (OIS) at ois@northeastern.edu before you leave. Laws and regulations govern how to store sensitive data on mobile devices while traveling, and the data or laptop may need to be encrypted to ensure its protection and compliance. For more information on PII, see the Appropriate Use Policy.

External & Cloud Backups

Even if nothing is stolen, there is always the chance that something will be lost. So, it’s also a good idea to back up your mobile data before you go on a trip. External backup drives are inexpensive and can be encrypted for protection if they are ever stolen. Backup drives also provide an easy and worry-free solution to keep your data safe. Cloud-based backups are also popular and an effective way to store your data. Using both a cloud-based and physical backup drive may be the best solution, just to be safe.

**Pro Tip: If you don’t need your electronic devices or valuables, leave them at home. You can’t lose what you don’t have.

Register Your Laptop with NUPD

Northeastern University Police Department (NUPD) will register your laptop for FREE. A small Stop Theft plate will be securely attached to your laptop.

To set up an appointment to register, please contact Crime Prevention Coordinator, Officer John Farrell, at 617.373.5402, Monday to Friday, 8 a.m.- 4 p.m.

Use eduroam for Easy Worldwide WI-FI

Northeastern participates in eduroam, a reciprocal wireless system, which enables Northeastern students, faculty, and staff to securely access the eduroam wireless network off-campus at more than 5,000 participating locations worldwide.

A full list of participating US Institutions is available on the eduroam website. An international map is also available.

While there is eduroam access at universities across six continents, Europe boasts the most locations with thousands of participating colleges, universities and research facilities.

Connecting to eduroam
It is easy to connect to eduroam – you simply need to enter your eduroam username [myNEU username]@northeastern.edu (e.g., kinghusky@northeastern.edu) and your myNEU password.

Similar to NUwave, once you have entered and saved your login credentials on your device, you will be able to automatically connect to the eduroam network whenever it is available. More information can be found on the eduroam service page.

Make Free and Public Wireless Secure

Free and public wireless networks often have little or no security features, as these networks are not protected by enterprise encryption. This means that the hackers may be able to eavesdrop on or “sniff” your web browsing data, even gaining access to read your usernames and passwords.

To protect yourself and your information, whenever possible, connect to a virtual private network (VPN) before logging into any website when using a free or public Wi-Fi network.

*Click to Enlarge

Northeastern offers the Global Protect VPN to connect securely to Northeastern resources, such as intranet websites, the shared Q: drive, and remote desktop connections. However, that VPN does not protect you when visiting non-Northeastern resources, such as your bank or Gmail. For full security on other networks, consider using a third-party VPN service to secure all your wireless connections.

Limit Access to Your Data Remotely

In the event your phone is lost or stolen, the best option is to erase all the data from it to prevent anyone else from accessing your information – and you can do it remotely. Here’s how:

Stay Secure on Social

Do you really know and trust all your followers on social media?

Posting your travel plans on Facebook, Instagram or Twitter lets people know when you will be away from your home or apartment. Criminals could use this opportunity to steal your belongings.

Don’t be afraid to post and share your stories or photos, but be careful about who knows your travel plans.

Different Countries, Different Rules

And finally, if you are traveling internationally, keep in mind that each country has different laws and practices. Here are some tips for safe international travel from SecureNU.

Have Questions or Need Help?

Direct questions to the Office of Information Security (OIS) at ois@northeastern.edu or contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Software Updates Available Starting in Summer 2017

Check out all the latest upgraded versions of software available to the Northeastern community. This software is available in Northeastern ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

For information on the various ways to access software, visit Software Access for Individual Use. For a complete list of software titles and how each is distributed, visit the Available Software section.*

Software Version Updates

  • Adobe Creative Cloud 2017 – Available on Northeastern-managed faculty/staff computers and via local installation for Northeastern-owned but un-managed computers by submitting a service request in ServiceNow.
  • ChemDraw Professional 16 – Available for faculty/staff and lab images for both Windows and Mac computers.
  • Respondus Lock Down – Available on Northeastern-managed faculty/staff computers, classrooms and labs for both Mac and Windows computers. This is the software the students use when the instructor has created a test using Respondus Test Creator.
  • CES Edupack 2016 – Available for a Northeastern-managed Windows computer and via Remote App.
  • JMP Pro 13 – Available for a Northeastern-managed Windows or Mac computer and via Software Downloads from myNEU. Versions 11 and 12 are also available, but only version 13 is compatible with Mac OS 10.12, Sierra.
    • Online Training for JMP Pro and SAS is available for FREE to faculty and students.
  • SketchUp Pro 2017 – Available for Windows and Mac faculty/staff images and in computer labs.

Additional titles will be available as they are tested and deployed. Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

*NOTE: If you are a faculty or staff member on a managed computer and are not seeing the latest software updates in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer re-imaged.

Have Questions or Need Help?

For information on re-imaging your computer, search the Service-Now Knowledge Base for “re-image” or contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu. We are more than happy to help get you on board with the newest versions available.

Lynda.com is FREE for Northeastern Students!

Learn Excel, Programming Languages and So Much More

Did you know that as a Northeastern student, you have access to more than 4,000 FREE online-based training videos through Lynda.com?

Lynda is an incredible resource for students to enhance their learning outside of the classroom or to acquire new skills. Students have access to advanced training on a variety of subjects ranging from Microsoft Excel to the Adobe Creative Cloud or even programming languages like HTML, SQL and Python.

Lynda’s video training platform is simple, informative and easy to use. Lynda allows students to learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere.

Check out some of the great courses, trainings and tutorials Lynda is offering right now.

Career Development:

Excel 2016 Essential Training

Perfect the Elevator Pitch

Programming Courses:

Become a Front-End Web Developer

Foundations of Programming: Databases

Learning New Skills:

The Basics of Data for Analytics

Project Management Fundamentals

Weekly Series:

If you’re short on time but still looking to learn in smaller doses, Lynda also has a weekly series offering a few tips and tricks to help with professional development. Lynda’s weekly series includes tutorials in Excel, Communication, Management, Marketing and so much more.

Learn Quick Tips with Lynda.com’s Weekly Series

Students can take advantage of any of these free training tools, so long as you are an active student. Access these great training tools by visiting Lynda.neu.edu or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons and prepare for your new career!

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Students Now Have FREE Access to Gartner Online Research Library

Northeastern ITS is pleased to provide Northeastern University students with FREE access to the incredible resources of the Gartner IT Library.

Gartner, the world’s leading information technology research and advisory company, is an indispensable resource for thousands of technology professionals, professors and students.

All Northeastern students, faculty and staff can now access Gartner research through its online database.

What You Get With Gartner

The Gartner IT Library provides students access to more than 110,000 documents on more than 1,200 topics, including:

  • Technology products, services, and trends
  • Global IT industry perspectives
  • IT management and organizations
  • IT strategies and governance
  • Business-IT issues
  • Real-world case studies

Access Gartner IT at Northeastern

  1. Log in to the myNEU portal
  2. Locate the “Self-Service” Tab
  3. Find the “Study and Course Resources” channel

Have Questions or Need Help?

If you have any questions about Gartner or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Congrats Graduates! Your Access as Alumni

If you have completed graduation requirements within the last calendar year, you are considered a “recent alum.” As a recent alum, you will maintain access to certain university accounts and systems for one year.
NOTE: The completion of graduation requirements (i.e., when did you successfully complete all of your classes) is determined by the Registrar’s Office. This is not the same thing as attending Commencement.


Alumni retain their HuskyMail email and G-apps services. If you do not want to keep your email address and Google Drive account, you may request to remove these services by calling the ITS Service Desk at 617.373.4357. Students who withdraw from the university have access to HuskyMail and G-apps until the one-year anniversary of your withdrawal date.

myNEU Username and Password

You will be able to use your myNEU username and password to access the myNEU portal for one calendar year following the completion of graduation requirements. Within that one year time frame you will also retain access to select systems, such as NUwave and ITS-Managed computer labs.

One calendar year following the completion of graduation requirements, your myNEU account will be transitioned to full Alumni status. At this time, you will lose access to all remaining student systems that use your myNEU username and password for authentication.

*NOTE: You will receive an email notice from ITS 14 days before your account is transitioned to alumni status.

myNEU Portal (and Links)

Your myNEU username and password will continue to provide access to key university services tailored to your new role as a recent alum. While you will see the same links within the myNEU portal, only the relevant aspects of the portal and linked systems related to your new role as an alum will work.


Lynda.com is only available to active students. Once you have met the graduation requirements, you will no longer have access to Lynda.com. However, if you choose to sign up for a personal subscription, you can maintain your course history by informing Lynda’s customer service that you wish to transfer your previous material to your new account.

Microsoft Office 365

Your Office 365 username and associated account expires one calendar year after the completion of your graduation requirements. At this time, you will no longer have access to files stored in OneDrive for Business and any Office 365 software you have downloaded will go into “read-only” mode.

When you leave Northeastern, Microsoft will reach out to you with options for purchasing your own Office 365 license. If you choose to purchase this license, you will maintain full access to the copy of Office you downloaded while you were a student, along with any online applications. Or you may purchase a standalone version of Office.

**NOTE: Prior to your one year post-graduation anniversary, ITS recommends you save any files you may continue to need to an alternative storage system.

Northeastern Printing Plan

The annual printing credit on your HuskyCard refreshes just prior to the start of the Fall term, so any remaining balance will disappear at that time. To use your printing credit after completing your graduation requirements, you must get your free Alumni HuskyCard, available at HuskyCard Services in 4 Speare Place. If you met the graduation requirements at the end of April (Finals), your printing credit will disappear in late August/early September. If you met the graduation requirements at the end of December, your printing credit will disappear late in the following August/September.


Offered by the Office of Alumni Relations, HuskyNation is Northeastern University’s online community for alumni. This includes full access to the alumni directory, class notes, alumni classifieds and your email forwarding account.

Alumni access the HuskyNation service using their myNEU username and password. Additional information on alumni benefits and perks can be found on the Northeastern Alumni website.

Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

TEXPO Offers Great Tools, Insights & Innovations for Northeastern Faculty

The third annual Technology in Teaching Expo (TEXPO), presented by Northeastern Academic Technology Services (ATS), was held on April 25 in the Curry Student Center.

This year, we were pleased to welcome as our keynote speaker, Dr. Susan Parish, Dean of the Bouvé College of Health Sciences. Dr. Parish spoke about her experience in disability policy and the opportunity that technology brings to the classroom.

Participant panels were held throughout the day covering a wide variety of topics, including student collaboration in technology-enabled classrooms, student and faculty use of data, and faculty use of the library’s 3-D printing studio for teaching and learning.

There were 101 faculty and staff in attendance representing more than 70 departments around the university and even more who joined via digital live stream. Video presentations and workshops from the event can be found on the TEXPO website.

ATS is already planning for next year’s event and will be setting the date for TEXPO 2018 over the next few weeks. Please email ats@northeastern.edu if you would like to participate as a speaker or panel participant next year.

Have Questions or Need Help?

If you have questions about TEXPO or need any help, contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Record Your Video Conferences With BlueJeans

BlueJeans LogoYou might already be using BlueJeans video conferencing, but did you know that you can now RECORD all your BlueJeans meetings?

BlueJeans allows all Northeastern faculty and staff to share knowledge with partners, colleagues and learning communities across the street and around the globe. Whether you want to join in global learning or just can’t hike across campus for a meeting, BlueJeans will connect you to where you want to be.

Now, BlueJeans will also let you record those sessions for future reference. This new feature will support efficient, effective and consistent learning and meeting outcomes.

BlueJeans allows you to:

  • Meet and share content using an in-room conferencing system
  • Collaborate with students and colleagues via both audio and video services
  • Participate in classes on- and off-campus
  • Share on any device (Windows or Mac desktop or laptop browser, or an iOS or Android mobile device)
  • NEW! Record sessions for anyone who can’t make a class or meeting

NOTE: When you sign in as a BlueJeans moderator, you will see a page outlining the guidelines for recording recognizable people and policies for what types of information can be recorded. You can also review those policies HERE.

First Time in BlueJeans?

Are you new to BlueJeans or would you like live training? Go to Northeastern’s BlueJeans info page.

Have Questions or Need help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.