New Software Updates Available


Start your New Year off organized and focused with the latest software updates! Check out all the latest and upgraded versions of software available to the Northeastern community in ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

For information on the various ways to access software, visit Software Access for Individual Use on the ITS website. For a complete list of software titles and how each is distributed, visit Available Software on the ITS website.*

New Software

New Operating Systems for Windows and Mac – New Windows computers will have Windows 10 as the installed operating system and new Macs will have Sierra, MacOS 10.12. If you are using a Windows computer currently on Windows 7, that operating system will continue to be supported. To get the newest operating system on an existing computer, contact the ITS Service Desk at 617.373.4357 (xHELP) and ask to have your computer reimaged.

IBM SPSS Modeler – Available on all Northeastern-Managed Windows and Mac computers, both Faculty/Staff desktops and labs, via Software Downloads from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.

Software Version Updates

  • IBM SPSS – Available on all Northeastern-Managed Windows and Mac computers, both Faculty/Staff desktops and labs, via Software Downloads from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk
  • IBM Amos – Available on all Northeastern-Managed Windows and Mac computers, both Faculty/Staff desktops and labs, via Software Downloads for Faculty/Staff and Students for personal use from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • FileMaker Pro – Available on Northeastern-Managed Windows and Mac computers only.
  • LabVIEW – Available for local installation on university-owned machines by submitting a ServiceNow request to the ITS Service Desk
  • MiniTab and MiniTab Express – Available on all Northeastern-Managed Windows and Mac computers, both Faculty/Staff desktops and labs.
  • Respondus Test Creator – Available on Northeastern-Managed Faculty computers and via Software Downloads from myNEU.

Additional titles will be available as they are tested and deployed. Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

*NOTE: If you are a faculty or staff member on a managed computer and are not seeing the latest software updates in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer reimaged. For information on reimaging your computer, search the Service-Now Knowledge Base for reimage at or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or We are more than happy to assist getting you on board with the newest versions available.

SharePoint – Now Part of Office 365


As of December 2016, all Northeastern SharePoint sites have been migrated to Office 365.

This means that SharePoint, Outlook Mail & Calendar, OneDrive, and more, are all now available in one place – in the O365 cloud. Moving to SharePoint to O365 allows for tighter integration with many Microsoft applications, such as Word and Excel, and continual updating of the platform so users can take advantage of the latest technologies.

As part of the integration with other O365 applications, end users have the ability to edit and view their files directly in the browser from within SharePoint and changes are saved automatically. Additionally, it’s now easier and faster to find files, as the Search feature in SharePoint provides a preview of the document or item in the list of results.

In addition to providing an easy to manage collaboration space for a department or team, there are many other benefits to using SharePoint. SharePoint can be used to build a simple or complex system to automate tedious or inefficient tasks, streamline business process and track the status of an item such as a contract. Please see the links below for more information about this valuable service.


BlueJeans Video Collaboration With Recording – Coming Soon!

BlueJeans LogoYou might already be using BlueJeans video conferencing for meetings and classes, but did you know that BlueJeans will soon have RECORDING capabilities? Beginning in February 2017, you will be able to record a BlueJeans session, store the recording, and share it with others. Recording a session for future needs will support efficient, effective and consistent learning and meeting outcomes.

BlueJeans allows faculty and students to share knowledge with our global partnerships and learning communities next door and across the world. Whether you want to share in global learning or you just don’t want to hike across campus in a snowstorm, BlueJeans will connect you to where you want to be. BlueJeans allows you to:

  • Meet and share content using an in-room conferencing system
  • Collaborate via both audio and video with students and colleagues with cloud-based technology
  • Participate in classes on or off-campus
  • Share on any device (Windows or Mac desktop or laptop browser, or an iOS or Android mobile device)
  • NEW in February! Record sessions for those attendees that cannot make a class or meeting session.

Please note that there will be some guidelines and restrictions to recording your session. Once the recording option is live, when you sign in as a BlueJeans moderator, you will see a page outlining the guidelines for recording recognizable people to guarantee they are both aware of the recording and agree to participate.

First Time in BlueJeans?
Are you new to BlueJeans or would you like live training? Go to Northeastern’s BlueJeans info page.

Need help?
Contact the ITS Service Desk at 617.373.4357 (xHELP) or

ISEC Opening Offers Exciting New Technology

110816_ag_isec_008ISEC, the Interdisciplinary Science and Engineering Complex, opens in January 2017 with new technology enhanced classrooms. ISEC is part of the university’s ongoing effort to expand its capacity to engage in path-breaking research across disciplines.

Solstice, an innovative collaboration technology has been added to the new ISEC classrooms.  In the teaching laboratories there are 6 tables, each designed to allow 8 students to collaborate wirelessly at one time. It will also allow Faculty to join any one of these tables as needed. These Solstice Pods enable students to display, engage, and collaborate all in the same environment using one display rather than transitioning from one student’s computer to another by unplugging one computer and plugging another back in. Solstice enables true wireless collaboration, without being tethered to pesky cords.

In four of the classrooms, Faculty can leverage this technology through the lectern to easily move about the space while teaching. Solstice installed at the podium can also be used to include students that want to share content or collaborate with the class as a whole.

During the spring semester ITS will be actively monitoring both the technology and its use to understand how to expand the service throughout the campus. If you are teaching in this space or want to learn more about Solstice, visit the Academic Technology Services site at or contact ATS at

ISEC is located on Columbus Avenue to the west of the parking garage, This six story complex includes wet and dry lab facil­i­ties, 2 edu­ca­tional lab­o­ra­to­ries, 4 class­rooms, an auditorium and offices for fac­ulty mem­bers.

Photo by Adam Glanzman/Northeastern University

Schrödinger Molecular Modeling Software


ITS Research Computing recently acquired a site license for the Schrödinger Molecular Modeling Software.

Access to this world class software is made possible through the collaboration between ITS, the Office of the Provost and interested researchers, all of whom understand the benefits of continually investing in the exploration of the such invaluable learning tools. The Schrödinger Molecular Modeling Software helps scientists to accelerate their research and development activities, as well as to make novel discoveries.

Schrödinger is a leading provider of advanced molecular simulations and informatics software solutions and services for pharmaceutical, biotechnology, and materials science research. The predictive power of Schrödinger’s software allows scientists to accelerate their research and development activities, reduce research costs, and make novel discoveries that might otherwise not be possible. Co-founded in 1990 by Columbia Chemistry Professor Richard A. Friesner, Schrödinger has made significant long-term investments in basic research that led to scientific breakthroughs across many areas of drug discovery and materials science.  Hundreds of peer-reviewed scientific publications by Schrödinger scientists are frequently among the most heavily cited in their fields. Educators have the opportunity to demonstrate molecules and teach experimental workflows using the software students are most likely to employ in industry.

This site license gives all Northeastern University faculty, students and researchers access to the Small Molecule Drug Discovery, Biologics and Materials Science suites through the current year. The molecular visualization program PyMol is also available through a separate download.

If you have any questions on how to download and install this software please contact

Salesforce Single View is Live


The Salesforce Single View project went live on November 18, 2016. The deployment marked the culmination of a two year cross-functional engagement with a large dedicated team from Advancement, the College of Professional Studies (CPS), Northeastern University Global Network (NUGN), Enrollment Management, Student Affairs, and Information Technology Services (ITS), not to mention many hours of assistance and feedback from the business user community.

The goal of the project was to merge two separate and distinct Salesforce instances to form a new consolidated environment, called the Single View System (SVS) Org. The new SVS instance will provide the ability to track and view data on an individual’s entire relationship with the University, from prospective student to alumni to parent and every interaction in between. By capturing these relationships at their different stages, the institution will be able to better interact with – and serve – our robust University community.

There are many student, faculty, and staff applications and functions that are supported by the SVS environment (listed below), and now that the University has the ability to have one single view into constituent data, we expect the functionality to expand greatly over the next few years and for use of the system to increase.

Some of our faculty and student facing applications:

Admissions Application Letter  Corporate Relations  Leave of Absence
Admissions Decision Process  CPS Website Content Management  Marketing Automation System
Advancement  Electronic Signature Capabilities  Medical Applicant Portal
Applications Management & Communication  FACT  Petition to Reduce Load
Apply to Study Abroad  Faculty Payroll and Management  Service Time Logs
Appointment Calendar  Graduation Clearance Contracts  Study Abroad Course Selection
Attendance Tracking  Inquiry and Prospect Management  Tutoring

Some of the key staff areas/departments supported:

Admissions & Marketing Enrollment PreHealth
Advancement Faculty Management Program Management
Advising Global Experience Office Registrar
Career Services Instructional Design Student Administration
Community Engagement NUPD Student Affairs
Co-op OPEN Student Athlete Support Services
DRC/LDP Peer Tutoring We Care

Acknowledgement of the Project Team

The project could not have occurred without the dedication of the cross-functional technical team, who sacrificed many nights and weekends over the last two years.  Listed below are the team members:


Adriana Angulo, Alex Zolotorevsky, Aurora Menter, Bhanu Murthy, Brian Murphy Clinton, Cheryl Cronin, Dave Pinckney, David Mak, Dinah Pu, Eswar Vadakapura, Fran Slowe, Hongmei Yu, Jeff Decoste, Jeremy Creveling, Jim Lemmon, John Brandolini, John Demoy, Karen Stevens, Kristen Brockmeier, Laurie Kennen, Leo Gore, Mahesh Madala, Matt Plunkett, Mike Guerard, Mike Mullaney, Naren Kolli, Neal  Kelley, Paul Yu, Prasad Jagilinki, Preethi Podduturi, Ravi Vidapalapati, Ray Murphy, Rajive Rishi, Rehan Khan, Rob Deflumeri, Roshan Maka, Seamus Harreys, Shahram Haydari, Soledad Sugai, Steve Duncan, Suzie Katz, Tom Villiotte, Vanessa Wright, Vicki Hall, Ziad Alsukairy

Coming Soon! Mandatory myNEU Password Change

fullsizeoutput_7cNortheastern University takes your cybersecurity seriously and we know you do too!

There is no doubt about it – sufficient password complexity requirements remain one of the most effective ways we can ensure safe computing. To better protect your myNEU account, starting this spring, ITS will be making a mandatory request for you to change your myNEU password in order to comply with our new password complexity requirements. We want you to be ready for the password change, so you can keep your information secure and protected without missing a beat or deadline.

Email communications will be sent in the coming months with information on the new complexity requirements, instructions for changing your password, and important deadlines for making the change.

In the meantime, if you have questions about your password or this change, please contact us at 617.373.4357 or

If you wish to learn more about Safe Computing at Northeastern University check out ITS website  Also Follow us on Twitter @securenu for updates!

HuskyCableHDPlus Adds New Channels!


In Celebration of HuskyCableHDplus One Year Anniversary ITS has added exciting new channels to the lineup. Don’t miss any of the action! Whether you need some bonding and relaxation with your fellow Huskies or just some much needed downtime between assignments, check out what’s new.

A year ago December 2015, we upgraded our residential cable television service to high definition and also introduced IPTV, called xFinity on Campus, provided by Comcast.

Beginning in January 2017, we made additional updates, including adding some new content. First, NBC has decided to end its affiliation with Channel 7 (WHDH) and a new station – WBTS-10 – went online at the end of the year as the new NBC affiliate. To maintain NBC programming, we added WBTS, channel 10, to our lineup.

And more great news for the NFL and Patriots’ fans at Northeastern! The NFL Network channel has been added to the available channel lineup. This addition is just in time for the NFC and AFC divisional playoffs and the Super Bowl. The NFL Network was once exclusively available only if the Sports Packages were purchased separately by the school or the individual student. Now, it’s included! Please go to to get the new, updated channel listings.

Some older HD TVs may need to re-scan the channels to pick up these new/changed channels. Please remember that the xFinity on-Campus channel selections will be automatically updated.

For more information, check out HuskyCable HDplus

For additional information or assistance, contact the ITS Service Desk at 617.373.4357 (x HELP),


Need Technology Help?


Need Technology Help? Information Technology Services (ITS) has a variety of helpful links for self service. Prefer to have someone guide you on the phone?  Our office has a welcoming and knowledgeable staff to call upon when you need guidance. Whether you simply want assistance logging in or need advice finding a software solution, we have the expertise to guide you in navigating the regularly enhanced technology landscape at Northeastern.

Here is a list of popular links:



Windows 10 Update


Good news! Windows 10 is now ready for use on Northeastern-managed or Northeastern-owned but un-managed faculty and staff computers. It is also available for students to download and install on their own computers.

This new version of Windows runs faster and is more secure than previous versions. It’s flexible, adaptable and customizable. The simple interface easily crosses from computer to tablet to phone to touchscreen. It brings back the beloved Start button and Start menu from Windows 7.

Windows 10 Enterprise will be the preferred operating system for installation on any new Dell standard computer purchased from my MarketPlace or the Dell Premier Store. It also will be available for faculty and staff. If you would like to have it installed on an existing Northeastern-owned computer, submit a ServiceNow request to have your computer re-imaged or to request a copy for local installation on a non-managed computer.

Windows 10 for Education is also available for installation on your personal machines. Log in to myNEU and select Microsoft Applications under the Free and Discounted Software link. You will be charged a nominal fee for home use, while students can download the software at no additional charge.

Windows 10 is a whole new service model for Microsoft – instead of big releases, there will be regular improvements, updates and fixes that ITS will be able to roll out to you more quickly than before. Enterprises like Northeastern, will receive those same updates and be able to install them in a more controlled fashion within the university community. This will help ensure that you have the most recent safe and secure versions to work efficiently, effectively and compute safely without you having to do anything.

Other features to check out include:

  • Action Center: Consolidated and quick access to settings, devices and alerts
  • Virtual Desktops: Task view shows multiple windows/applications running at the same time
  • Edge: A fast browser with webpage annotation and reading mode (ad-free surfing)
  • Cortana: A voice-controlled digital voice assistant that operates much like Siri (optional)

ITS has tested Windows 10 successfully with all of Northeastern’s standard, generally-released software. If you use department-specific or any special applications, contact the ITS Service Desk at 617.373.4357 (x HELP) or

ITS will continue to support Windows 7 as a standard operating configuration through 2017-2018 if you do not want to upgrade your operating system now.

Training for Windows 10 is available on and from Microsoft at

NOTE: Upgrading without taking proper steps will wipe all data and settings from your computer. You should back up any necessary files and data before requesting to be reimaged. For information on selecting a back-up storage medium and the process of reimaging your computer, visit the ITS Knowledge base.