Expect a New myNEU Portal in 2017!

myneu

All New myNEU Portal to Debut in 2017!

Northeastern University is in the process of transforming the myNEU portal experience to better serve all members of the Northeastern community. The transformation process is well underway, and Northeastern ITS is pleased to announce that a new myNEU portal will be unveiled in 2017. Working with our NU partners, we will continue to enhance the student, faculty and staff experience beyond the initial release of the new portal.

A variety of interviews, meetings and surveys were conducted to better understand what features and enhancements in services are important to our students, faculty and staff. After capturing and processing all the requested information, we are now incorporating these recommendations for a more personalized, customizable, integrated and dynamic user experience that will provide a richer and more flexible up-to-date portal experience.

What to Expect

We are excited to provide an innovative portal environment with tools that support global engagement, collaboration and socialization. The new myNEU will enable a more individualized and relevant experience tailored to improve your ability to connect, engage and access your personalized information.

Next Steps

Northeastern’s functional and technical teams are working with our vendors to create a friendly, intuitive and truly unique experience for all of our users. We plan to have a functional prototype available by the summer of 2017.

We will continue to provide updates with new information and developments as they become available. We hope you are as excited as we are for our all new myNEU!

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Have Questions or Need Help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Multi-Factor Authentication Coming to Northeastern Accounts

Northeastern is taking greater steps to ensure all of our faculty, staff and students are even better protected when accessing your university accounts online.

Over the next few months, the university will be rolling out a new online security feature called Multi-Factor Authentication (MFA). This service is intended to better protect you and your personal information. This means that when you log in to certain university accounts, you will be required to confirm your identity by a separate method, typically through a text, phone call or mobile application, in order to gain access.

This additional identification step will significantly reduce the impact of compromised accounts, as access will require a unique device and/or PIN.

Northeastern, in collaboration with our service provider, Duo Security, will roll this new service out in stages. This process will begin over the summer with our highest-risk areas, including the Virtual Private Network (VPN) and server logins, and continue into the fall semester with integration into administrative suites, such as Banner INB, and other services.

MFA will eventually be offered to all university faculty, staff and students for all account types, giving each member of the university an option to increase the security of their personal information.

More information about MFA and how to use it will be made available as the feature is implemented into specific university services.

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Learn More About MFA:

Keep Your Devices & Data Secure This Summer

Summer is a time for vacation and relaxation. We at ITS want you to soak in the sun and enjoy your free time as much as possible, so here are a few tips and tricks to keep you safe and give you peace of mind before you go full head-in-the-sand.

Keep an Eye on Your Things

Whether you’re in a local coffee shop, at the beach or a foreign airport, do not leave your laptop, phone, or bag unattended in public. It only takes a few seconds for a thief to grab your belongings and disappear.

Always be aware of your surroundings and keep an eye on your things. Don’t leave your bag hanging on the back of your chair and make sure all your pockets are zipped up and secure.

Checking Luggage?
Never store your valuables, electronics, or medications in anything you’re not carrying with you. Every year, hundreds of baggage handlers are caught stealing expensive items (e.g., cameras, computers, jewelry, etc.) from travelers’ luggage. Your shirts and shoes should be fine in checked bags but try to always keep your valuables with you when traveling.

Strong Passwords Are Important

Now is also a good time to make sure you have a strong passcode on your phone, tablet and laptop. This will serve as increased security should something be stolen.

A strong password contains:

  • at least eight characters (a strong passcode contains more than four digits)
  • upper and lower case letters
  • numbers and/or special characters

This can make them complicated and hard to remember, but it is much more effective and you can always use a password manager, such as the ones recommended HERE. Also, never keep any passcodes on a piece of paper (or anything else) that you carry with you.

Traveling with University Devices

If you are traveling for business and have sensitive or personally identifiable information (PII) stored on your Northeastern laptop, please contact the Office of Information Security (OIS) at ois@northeastern.edu before you leave. Laws and regulations govern how to store sensitive data on mobile devices while traveling, and the data or laptop may need to be encrypted to ensure its protection and compliance. For more information on PII, see the Appropriate Use Policy.

External & Cloud Backups

Even if nothing is stolen, there is always the chance that something will be lost. So, it’s also a good idea to back up your mobile data before you go on a trip. External backup drives are inexpensive and can be encrypted for protection if they are ever stolen. Backup drives also provide an easy and worry-free solution to keep your data safe. Cloud-based backups are also popular and an effective way to store your data. Using both a cloud-based and physical backup drive may be the best solution, just to be safe.

**Pro Tip: If you don’t need your electronic devices or valuables, leave them at home. You can’t lose what you don’t have.

Register Your Laptop with NUPD

Northeastern University Police Department (NUPD) will register your laptop for FREE. A small Stop Theft plate will be securely attached to your laptop.

To set up an appointment to register, please contact Crime Prevention Coordinator, Officer John Farrell, at 617.373.5402, Monday to Friday, 8 a.m.- 4 p.m.

Use eduroam for Easy Worldwide WI-FI

Northeastern participates in eduroam, a reciprocal wireless system, which enables Northeastern students, faculty, and staff to securely access the eduroam wireless network off-campus at more than 5,000 participating locations worldwide.

A full list of participating US Institutions is available on the eduroam website. An international map is also available.

While there is eduroam access at universities across six continents, Europe boasts the most locations with thousands of participating colleges, universities and research facilities.

Connecting to eduroam
It is easy to connect to eduroam – you simply need to enter your eduroam username [myNEU username]@northeastern.edu (e.g., kinghusky@northeastern.edu) and your myNEU password.

Similar to NUwave, once you have entered and saved your login credentials on your device, you will be able to automatically connect to the eduroam network whenever it is available. More information can be found on the eduroam service page.

Make Free and Public Wireless Secure

Free and public wireless networks often have little or no security features, as these networks are not protected by enterprise encryption. This means that the hackers may be able to eavesdrop on or “sniff” your web browsing data, even gaining access to read your usernames and passwords.

To protect yourself and your information, whenever possible, connect to a virtual private network (VPN) before logging into any website when using a free or public Wi-Fi network.

*Click to Enlarge

Northeastern offers the Global Protect VPN to connect securely to Northeastern resources, such as intranet websites, the shared Q: drive, and remote desktop connections. However, that VPN does not protect you when visiting non-Northeastern resources, such as your bank or Gmail. For full security on other networks, consider using a third-party VPN service to secure all your wireless connections.

Limit Access to Your Data Remotely

In the event your phone is lost or stolen, the best option is to erase all the data from it to prevent anyone else from accessing your information – and you can do it remotely. Here’s how:

Stay Secure on Social

Do you really know and trust all your followers on social media?

Posting your travel plans on Facebook, Instagram or Twitter lets people know when you will be away from your home or apartment. Criminals could use this opportunity to steal your belongings.

Don’t be afraid to post and share your stories or photos, but be careful about who knows your travel plans.

Different Countries, Different Rules

And finally, if you are traveling internationally, keep in mind that each country has different laws and practices. Here are some tips for safe international travel from SecureNU.

Have Questions or Need Help?

Direct questions to the Office of Information Security (OIS) at ois@northeastern.edu or contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Lynda.com is FREE for Northeastern Students!

Learn Excel, Programming Languages and So Much More

Did you know that as a Northeastern student, you have access to more than 4,000 FREE online-based training videos through Lynda.com?

Lynda is an incredible resource for students to enhance their learning outside of the classroom or to acquire new skills. Students have access to advanced training on a variety of subjects ranging from Microsoft Excel to the Adobe Creative Cloud or even programming languages like HTML, SQL and Python.

Lynda’s video training platform is simple, informative and easy to use. Lynda allows students to learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere.

Check out some of the great courses, trainings and tutorials Lynda is offering right now.

Career Development:

Excel 2016 Essential Training

Perfect the Elevator Pitch

Programming Courses:

Become a Front-End Web Developer

Foundations of Programming: Databases

Learning New Skills:

The Basics of Data for Analytics

Project Management Fundamentals

Weekly Series:

If you’re short on time but still looking to learn in smaller doses, Lynda also has a weekly series offering a few tips and tricks to help with professional development. Lynda’s weekly series includes tutorials in Excel, Communication, Management, Marketing and so much more.

Learn Quick Tips with Lynda.com’s Weekly Series

Students can take advantage of any of these free training tools, so long as you are an active student. Access these great training tools by visiting Lynda.neu.edu or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons and prepare for your new career!

Have Questions or Need Help?

Contact the ITS Service Desk at help@northeastern.edu or 617.373.4357 (xHELP).

Students Now Have FREE Access to Gartner Online Research Library

Northeastern ITS is pleased to provide Northeastern University students with FREE access to the incredible resources of the Gartner IT Library.

Gartner, the world’s leading information technology research and advisory company, is an indispensable resource for thousands of technology professionals, professors and students.

All Northeastern students, faculty and staff can now access Gartner research through its online database.

What You Get With Gartner

The Gartner IT Library provides students access to more than 110,000 documents on more than 1,200 topics, including:

  • Technology products, services, and trends
  • Global IT industry perspectives
  • IT management and organizations
  • IT strategies and governance
  • Business-IT issues
  • Real-world case studies

Access Gartner IT at Northeastern

  1. Log in to the myNEU portal
  2. Locate the “Self-Service” Tab
  3. Find the “Study and Course Resources” channel

Have Questions or Need Help?

If you have any questions about Gartner or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

TEXPO Offers Great Tools, Insights & Innovations for Northeastern Faculty


The third annual Technology in Teaching Expo (TEXPO), presented by Northeastern Academic Technology Services (ATS), was held on April 25 in the Curry Student Center.

This year, we were pleased to welcome as our keynote speaker, Dr. Susan Parish, Dean of the Bouvé College of Health Sciences. Dr. Parish spoke about her experience in disability policy and the opportunity that technology brings to the classroom.

Participant panels were held throughout the day covering a wide variety of topics, including student collaboration in technology-enabled classrooms, student and faculty use of data, and faculty use of the library’s 3-D printing studio for teaching and learning.

There were 101 faculty and staff in attendance representing more than 70 departments around the university and even more who joined via digital live stream. Video presentations and workshops from the event can be found on the TEXPO website.

ATS is already planning for next year’s event and will be setting the date for TEXPO 2018 over the next few weeks. Please email ats@northeastern.edu if you would like to participate as a speaker or panel participant next year.

Have Questions or Need Help?

If you have questions about TEXPO or need any help, contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Record Your Video Conferences With BlueJeans

BlueJeans LogoYou might already be using BlueJeans video conferencing, but did you know that you can now RECORD all your BlueJeans meetings?

BlueJeans allows all Northeastern faculty and staff to share knowledge with partners, colleagues and learning communities across the street and around the globe. Whether you want to join in global learning or just can’t hike across campus for a meeting, BlueJeans will connect you to where you want to be.

Now, BlueJeans will also let you record those sessions for future reference. This new feature will support efficient, effective and consistent learning and meeting outcomes.

BlueJeans allows you to:

  • Meet and share content using an in-room conferencing system
  • Collaborate with students and colleagues via both audio and video services
  • Participate in classes on- and off-campus
  • Share on any device (Windows or Mac desktop or laptop browser, or an iOS or Android mobile device)
  • NEW! Record sessions for anyone who can’t make a class or meeting

NOTE: When you sign in as a BlueJeans moderator, you will see a page outlining the guidelines for recording recognizable people and policies for what types of information can be recorded. You can also review those policies HERE.

First Time in BlueJeans?

Are you new to BlueJeans or would you like live training? Go to Northeastern’s BlueJeans info page.

Have Questions or Need help?

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Lynda.com Offers FREE Teaching Tools, Professional Development Training & More

Lynda.com is FREE for all Northeastern Faculty and Staff

 

Did you know that as a
Northeastern faculty or staff member, you have access to more than 4,000 FREE online-based training videos through Lynda.com?

Lynda is an incredible resource for university professionals to enhance their learning outside of the classroom or to acquire new skills. Faculty and staff have access to advanced training on a variety of subjects ranging from Microsoft Office 365 Training to WordPress or even teaching tools like Prezi and Google Classroom.

Lynda’s video training platform is simple, informative and easy to use. Users can learn at their own pace, giving you the option to start, pause and continue on with your learning anytime, anywhere. Lynda also allows users to create and share learning playlists, which could be a perfect supplement to assigned reading or projects on your syllabus.

Check out some of the great courses, trainings and professional development tools Lynda is offering right now:

Office Training Tools:

Office 365 for Educators

Excel 2016 Essential Training

Office 365: Outlook Essential Training

Learning New Skills:

Learn Nvivo

WordPress Essential Training

Google Apps for Educators

Professional Development:

Monday Productivity Pointers

Building Trust with Colleagues

Leading with Emotional Intelligence


Weekly Series:

If you’re short on time but still looking to learn in smaller doses, Lynda also has a weekly series offering a few tips and tricks to help with professional development. Lynda’s weekly series includes tutorials in Excel, Communication, Management, Marketing and so much more.

Learn Quick Tips with the Lynda.com Weekly Series

Staff and faculty can take advantage of any of these free training tools, so long as you work at Northeastern. Access these great training tools by visiting Lynda.neu.edu or from the link on the myNEU Portal.

Don’t miss out on your opportunity to learn new skills, expand your horizons or implement great new teaching tools into your classroom!

Have Questions or Need Help?

If you have any questions about Lynda or need help, contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@northeastern.edu.

Get Your Old Devices Destroyed at Data Destruction Day on April 27

Are there floppy disks lurking in your desk? Old paper files containing sensitive information gathering dust in a filing cabinet? Old hard-drives or computers taking up space in the corner of your office.

Join the Office of Information Security (OIS) on April 27 from 11 a.m. to 2 p.m. in the Snell Library Quad for Data Destruction Day!

Rockland IT Solutions will be on campus with their hard drive shredding trucks, so bring your paper items, CDs, DVDs, tapes, hard drives, floppy drives, thumb drives, zip drives, and other electronic devices containing data, to be destroyed for FREE.

OIS representatives will be on hand to assist with asset disposition paperwork for university owned devices, disassembling your old computers and removing the hard drives for safe disposal. We will also be able to recycle all other computer E-Waste, digital media and paper.

Data Destruction Day is open to all Northeastern Faculty, Staff and Students. We will be accepting personal items, so feel free to bring your personal data devices and media as well.

NOTE: No vehicles will be allowed in the quad, so please prepare to hand carry all items.

Have Questions? Contact the Office of Information Security at OIS@Northeastern.edu.

Alert: All University Services Restored

Update (5:33 p.m.) 

The Amazon Web Services (AWS) issues have been resolved. All University services have been restored and should return to normal working order, if they haven’t already.

Please contact the ITS Service Desk if you notice any lingering issues. ITS can always be reached at 617.373.4357 (xHELP) and help@northeastern.edu.


Amazon Web Services (AWS) is experiencing widespread technical issues on the East Coast, which is impacting several Northeastern services. These may include:

  • Blackboard
  • Digication e-portfolio
  • Tegrity Lecture Capture
  • Qualtrics
  • Campus Pack
  • Cielo24
  • VoiceThread
  • Digital Signage

Information Technology Services (ITS) is monitoring the issue and working with Amazon and our service providers to restore all effected services as quickly as possible.

We thank you for your patience and will continue to provide updates as services are restored.

Check back here and on the Northeastern ITS Twitter for updates as they become available.

NOTE: If you have any questions or concerns, ITS can always be reached at 617.373.4357 (xHELP) and help@northeastern.edu.