NUwave Wireless Access FAQ

Tech Updates – September 2010:
Campus Wireless Update 802.11n WiFi

See also Tech Updates – September 2010 for news about 802.11n WiFi


What is NUwave?

NUwave is Northeastern University’s secured wireless internet service. It is available in all publicly accessible areas on the Boston main campus. Individual residence hall apartments and rooms do not have NUwave except for rooms in International Village. Students can access NUwave service with their myNEU* credentials; faculty and staff can access NUwave with their Northeastern University computer workstation accounts. NUwave secured wireless service will allow you to access standard websites, but it also allows you to connect to shared departmental drives (Q drives), certain network applications, edit websites you have access to, perform file transfers, and more.

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Where can I find NUwave Connection instructions?

ResNet has detailed NUwave Connection instructions with screen shots on their website in their How-Tos section under Categories: Accessing the Internet. See the specific ResNet NUwave Connection instructions for your operating system/platform:

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Does NUwave replace our wired Internet connections on campus? Are wired Internet services going away?

No! NUwave wireless service expansion is an enhancement of our Internet services to provide more convenient access on campus for mobile technologies. It does not replace our wired (plug-in) Internet service.

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How do I use the NUwave secured wireless service?

You will need a wireless Network Interface Card (NIC) that handles the 802.11a, b, or g standards (802.11a/b/g).

Download directions to connect to NUwave for your operating system. You will need a pdf viewer like Adobe Acrobat to read these files:

These directions will set your computer to automatically connect to NUwave. We support other operating systems on a case by case basis.

If you need assistance with your connection, please visit the InfoCommons on the first floor of Snell Library for help or call 617.373.4357 (xHELP). Students can visit the ResNet Resource Center for help as well.

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I am running Windows XP or Vista and I am being prompted for a domain when I login to NUwave (secured wireless). What should I do?

Leave that space blank when you log in. When you login, just use your myNEU credentials if you are a student, or your NUnet* desktop login credentials if you are a faculty or staff member.

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Why am I having trouble using IMAP on NUwave-guest?

You should use NUwave secured service rather than NUwave-guest. You can set your computer to automatically connect to NUwave. Visit the How do I use the NUwave secured wireless service? section of this web page to find out how.

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What is the NUwave-guest wireless service?

NUwave-guest is the open access (not secured) wireless network on campus. NUwave-guest is available in all administrative and classroom buildings, as well as residential common areas and libraries.

NUwave-guest has limited Internet access to most browser-based applications, email and VPN access. The network is intended for light web browsing for people who do not have myNEU or Northeastern University desktop login credentials.

If you are a faculty or staff member, or a student, you must use NUwave and not NUwave-guest. NUwave offers exclusive wireless access to internal systems for faculty and staff with desktop logins and more secure connections to online services for students with myNEU accounts.

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How can I access NUwave-guest?

To access NUwave-guest, you will need a wireless network card installed on your computer and you will need to be in one the NUwave service areas. If you are running Windows XP, Vista or 7, or Mac OS 10.2 or newer, your computer will most likely automatically detect NUwave-guest.

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Why can’t I use my own wireless router on our network?

Adding wireless routers, switches, hubs or other unsanctioned network expansion devices can disrupt network service to classroom, research, residential and administrative venues. In addition, unsanctioned devices expose the University network and its data to virus, worm and denial of service attacks. For these reasons, the Appropriate Use Policy prohibits connection of personal, private or departmental switches, routers, wireless access points or DHCP-serving devices to centrally-managed network segments, except only as may be agreed to in writing between the device owner and Information Technology Services.

University-sanctioned ports and NUwave wireless services feature reliability, backed up by centralized support and maintenance. These solutions are best when considering network expansion. Members of the community who are considering network expansion are kindly asked to consider the service offerings listed above, as well as the Appropriate Use Policy. If you have questions about the Appropriate Use Policy, please contact itsecurity@neu.edu. For general assistance, please contact help@neu.edu.

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Can I use a personal wireless router in my residence hall?

Please visit http://www.infoservices.neu.edu/resnet/wireless/ for more information.

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Can electronic appliances disrupt wireless service?

Cordless telephones and other devices that use the 2.4 gigahertz frequency can disrupt wireless internet service. If you are considering purchasing a wireless telephone, please make sure that it uses the 5.8 GHz or 900 GHz frequencies.

Tips: Effective Use of Wireless in the Classroom
  • Don’t have students simultaneously access streaming content
    Do not have students access streaming video (YouTube), interactive games (Second Life, World of Warcraft) simultaneously in the classroom, as this will negatively impact wireless performance. If you want to display this content during a class, use the wired (plugged in) connection to the internet to display this information. Most classrooms on the Boston campus have in room projectors that you can connect a laptop to. Classrooms with computers in them have wired internet connects and projectors.
  • Be cognizant of individual wireless use
    Individuals can impact their classmate’s wireless access. Playing World of Warcraft, F.E.A.R, Second Life, or other online games will affect other people’s ability to use wireless. Because the heavy bandwidth requirements that many of these games require, it is better to run them on a wired connection.
  • Be aware that connection speeds may vary at the start and the end of class periods
    At the start or the end of a class period, all of the users in a classroom (or multiple classrooms in close proximity to each other, will start closing down or opening applications, saving or retrieving files, etc.) Depending upon the locations of the resources (network based data files, applications, etc.) connectivity may become sluggish due to the high demand placed upon the network. To counter this phenomenon, save files on your hard drive, and not to an online resource (shared drive, myfiles,etc) at the start and end of class periods.
  • Wireless access in the classroom is not replacing replace wired access or computer labs
    If you teach a class that requires high speed internet connectivity for many students, please reserve a computer lab by emailing your request to roomreservation@neu.edu. NUwave is intended as a convenience, not as a substitute for computer labs or other wired connections.
  • Contact Information Technology Services for wireless help in the classroom
    If you need assistance with determining how to best use NUwave wireless service in the classroom, please contact the Information Technology Services Help Line to schedule an appointment with our Network Services group.

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Tips: Using Wireless in Common Areas
  • Use NUwave, not NUwave-guest
    The fastest and most secure way to access sensitive information on the web is a plugged in (wired) connection. If you choose to use mobile technologies to access the Internet, NUwave is the securest way to connect to wireless on campus. Students, Faculty and Staff should use NUwave, not NUwave-guest.
  • Students
    If you are a student, use NUwave whenever you are using myNEU to protect your personal information, and whenever you are sending sensitive information across the web.
  • Faculty and Staff
    Faculty and staff should use the secured NUwave service to access resources that are not available from the NUwave-guest, like department shared drives (Q drives), certain centrally-managed applications, and more. If you manage a website here on campus, you can make changes to it wirelessly from NUwave, as well as (more specific services)
  • Practice safe computing
    Even though NUwave is a secured wireless connection, a wired connection is the fastest and most secure connection you can get on campus. If you are doing online banking or shopping, or passing especially sensitive personal information, plug in instead of using wireless.
  • Don’t use bandwidth-heavy applications and services
    Use bandwidth-heavy online games and streaming video can negatively impact everyone’s wireless internet connection. If you plan to use those services for an extended amount of time, be considerate of others, and use a plugged-in connection instead.

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*Your myNEU login username and NUnet login username are always the same. Your myNEU password and your NUnet password may possibly be different. If your passwords are different, go to myNEU and click on the “my profile” icon in the upper right corner to change your password and sync all of your passwords to be the same.