If I get a replacement Husky Card, will everything still work on it immediately?
- Your Meal Plan, Laundry Bucks, Husky Dollars, Dining Dollars, Text Bucks, access to the gym, library, and your residence hall, will work immediately.
- Your print allowance will activate within one hour after your card is printed.
- It takes 24 hours for the parking garages to receive your new card information.
- Please contact the Husky Card staff if you parked in a university owned garage prior to getting a replacement Husky Card.
Will my Student Husky Card work after graduation?
No, your student Husky Card will be deactivated and you will need to sign up for an Alumni Husky Card after you graduate from Northeastern.
What does an Alumni Husky Card do?
- An Alumni Husky Card allows you access to the Snell Library and the ability to use Husky Dollars remaining on your account.
- If you sign-up for an Alumni gym membership, it will also grant you access to the Marino Center.
- Please visit the Alumni Relations page for more information about the benefits of being a Northeastern Alumni.
Do I have to give you my old or broken card when I get a new one?
- In order to receive a new Husky Card without being charged the $25 lost ID fee, you have to trade-in your old or broken Husky Card.
- Old Husky Cards will not work and Husky Card Services is not responsible for any misuse of old cards.
What happens if I lose my Husky Card and money has been spent on it?
When does my print allowance expire?
- The printing allowance is based on an academic year beginning fall semester and ending after the summer 2 semester.
- Each student, no matter when they start, will receive $120 as printing allowance, which will be refreshed prior to the start of the fall semester.
- Once the funds are depleted, they will not be refreshed until the start of the following academic year.
When do my Laundry Bucks expire?
- Laundry Bucks are refreshed on a semester to semester basis.
- Each student living on-campus will receive $45 in Laundry Bucks.
- If the allotted $45 in Laundry Bucks is not used before the end of the semester, the remaining balance will carry over and be added to your next semester’s balance.
- Laundry Bucks will be restarted prior to the Fall semester.
Can I have more than one Husky Card?
No. Students, faculty, and staff are only able to have one active Husky Card at a time.
What do I do if I was overcharged at a vendor?
- If you find a discrepancy in your Husky Card account, you must discuss the discrepancy with a manager at the location where the transaction took place.
- If the issue is not resolved, please contact HuskyCard@neu.edu and we will work with the vendor to help resolve the issue.
How long does it take for Husky Dollars to become active once added?
Once Husky Dollars have been added through your myNEU portal, they will be available immediately.
What is the Server URL on the MobileID app?
The Server URL is huskycardcenter.neu.edu.
What number do I text if I want to use the text message feature?
Text “Open MyDoor” to 67513.
Do you utilize social media?
Yes! Follow us on Twitter @NUHuskyCard and “Like” our Facebook page at Husky Card Services!
