Our staff members work to provide a vibrant, caring community where members are respectful of one another. As a department, we value:
Promoting social responsibility as means of developing citizenship.
Supporting and facilitating student learning and academic success.
Fostering life skills to help our residents actively contribute to Northeastern community and beyond.
Who We Are
With a staff of over 30 full and part-time professional staff members and 231 resident assistants, the Department of Residential Life strives to create a community for all students by providing programs and services that promote holistic student development and ensure a positive residential experience.
Living in the Boston Area
Northeastern University is conveniently located in beautiful downtown Boston and borders some of the most diverse communities in the city, including Roxbury, Back Bay, and the Fenway. Learn more about living in Boston here.
Housing Services Positions
Student Customer Service Office Assistant
MUST BE WORK STUDY ELIGIBLE
Provide general office support to Housing – Customer Service including, but not limited to: greeting walk-ins, answering phones, email correspondence, general data entry, filing (both paper and electronic), copying documents, delivering documents around campus and scanning documents. Maintaining confidentiality with all records and student information. Other general office support duties, as needed.
QUALIFICATIONS OF A SUCCESSFUL CANDIDATE
Experience in MS Office suite, strong background in Excel and Word. Attention to detail, high level of organization, ability maintain confidentiality at all times. Committed, conscientious and highly motivated with knowledge of general office practice and excellent interpersonal skills.
Welcome to the online home of the Residence Director position at Northeastern University. In the pages ahead, interested applicants will find a wealth of information regarding the position, our institutional mission and culture, life in Boston and many of the frequently asked questions posed by candidates in the past.
We invite you to explore everything there is to see and look forward to working with you as future candidates and colleagues.
The Residence Director is a 12-month, live-in professional staff position within the Department of Residential Life. The Residence Director’s responsibilities include:
The creation of a residential community conducive to the social and intellectual growth of its 250 – 700 resident students
The direct supervision and development of a paraprofessional staff of 5-15 Resident Assistants
The opportunity to support one or more Living Learning Communities, if present in the RD’s residential area; Northeastern offers an exciting variety of vibrant LLCs.
The housing and occupancy administration of one or more residential communities
Participation in on-going crisis management and an on-call duty rotation for a residential campus of more than 9,000 students
Service on several departmental committees/taskforces including:
RA Selection, Training, and Development
Professional Staff Selection, Training, and Development
First Year Experience
Second Year Experience
Housing Task Force
A summer assignment with External Events & Conference Housing, New Student Orientation, or summer-session housing
A complete position description is available via the HRM website. Benefits of the position can be found HERE.
Qualifications of a Successful Candidate
Education and graduate/professional experience:
Master’s Degree in College Student Development, Higher Education Administration, or related field preferred; experience as a live‐in professional or graduate assistant in a residence hall setting
Experience mediating and resolving conflict among students and peers
Working knowledge of theories related to community and/or student development
Commitment to multicultural competency and experience working with students from diverse backgrounds
Demonstrated administrative, supervisory, and communication skills
Positive attitude, strong work ethic, and the ability to work autonomously within a fast-paced urban campus
Willingness to listen, educate, and work collaboratively
Familiarity with common software such as Microsoft Office
Successful completion of a criminal background check (prior to position offer)
The Graduate Assistant (GA) is a part-time professional staff member in the Department of Residential Life and is enrolled in a master's degree program at Northeastern. The GA, while having administrative duties, is also responsible for working directly within Residential Life to support student staff and provide them with development opportunities. In addition, GAs serve on a departmental committee, Graduate Assistant Growth Experience or (GAGE). This provides the GAs with the opportunity to serve on a committee that provides a strong focus on the empowerment and professional development of the Graduate staff during their time with the department.