Doctor of Business Administration, Harvard University
MBA, Harvard University
BS in Mathematics, The Ohio State University
Research & Teaching Interests
Professor Hertenstein is actively engaged in three research streams: the impact of accounting information and expertise on new product development and new product success, accounting for capacity costs, and pedagogical strategies to enhance discussion teaching effectiveness, especially cold calling. Professor Hertenstein teaches management accounting and financial accounting primarily in MBA programs. She focuses on interpreting accounting information and using it in managerial decisions. Professor Hertenstein is an expert in case development, developing cases for her courses and publishing them in premier case and education journals.
Industry & Academic Experience
Prior to joining the College of Business Administration faculty in 1992, Professor Hertenstein served as an assistant professor of business administration at Harvard Business School and taught in management programs at Wellesley and Babson College. Professor Hertenstein has served as a consultant to numerous organizations, including Molex, Inc. Design Management Institute, British Petroleum, Bristol Meyers-Squibb, IBM, and General Electric. She has also held management positions in information technology with Pacific Telephone and Telegraph in San Francisco.
Services to the Profession
Professor Hertenstein is a member of the American Accounting Association and the Institute of Management Accountants. She is also an active member of the editorial boards for The Case Research Journal, Business Case Journal, and Advances in Accounting Education.
Awards & Recognition
Recipient, Northeastern University Excellence in Teaching Award (2013).
Recipient, Best Paper Award in the Communication and Institution Division of the Western States Communication Association Annual Meetings in January 2012 for her paper entitled “Impact of Cold-Calling on Student Voluntary Participation” with Elise Dallimore and Marjorie Platt.
Sam and Nancy Altschuler Fellow, College of Business Administration. (June 27, 2007).
Selected Publications
Hertenstein, J., Platt, M., Veryzer, R. W. (2013). What is “Good Design”?: An Investigation of the Complexity and Structure of Design. DMI Journal, 8(1), pp. 8-21.
Dallimore, E. J., Hertenstein, J., Platt, M. (2012). Impact of Cold-Calling on Student Voluntary Participation. Journal of Management Education.
Bruns, W., Hertenstein, J., Liu, X. (2012). Danshui Plant No. 2. Harvard Business School Publishing.
Platt, M., Hertenstein, J. (2010). The Statement of Cash Flows: Six Red Flags. Lead with Cash, Harlan Platt.
Hertenstein, J., Dallimore, E. J., Platt, M. (2010). Class Participation in Accounting Courses: Factors that Affect Comfort and Learning. Issues in Accounting Education, 25(4), 613-629.
