In the News

Gordon Fellow Rachel Miller and HSyE PhD Student Serpil Mutlu Win 2014 Institute of Industrial Engineers Graduate Student Healthcare Paper Competition

February 1, 2014

Gordon Fellow Rachel Miller along with HSyE PhD student Serpil Mutlu have won the 2014 Institute of Industrial Engineers graduate student healthcare paper competition, sponsored by IIE’s Society for Health Systems, for their paper “Optimizing Resident Based Teamlet Schedules to Improve Continuity in Primary Care”. Professor Susan Freeman (NU) and Dr. Greg Sawin (Cambridge Health Alliance) are co-authors.

Miller shared her thoughts on what impact this award will have on her career moving forward.

“This award comes with a subsequent presentation at the Society for Health Systems (SHS) conference this February which will give visibility to my work and expand my network, increasing my future opportunities, and building my reputation as an engineer.”

The SHS conference will feature best practices for healthcare and industry decision makers and providers seeking ways to lower costs and increase service.

“The project significantly improved team-based care continuity (a key tenet for primary care in the Affordable Care Act), with the results leading to better access, well-visit compliance, avoidable over-utilization, and associated costs. Methodologically, a mixed integer optimization program was created that creates n-day ahead schedule templates to maximize weighted day/time appointment demand coverage, including an end-user post-optimality what-if tool.”

-James C. Benneyan, PhD, Director, Healthcare Systems Engineering Institute.

The project was funded by the Healthcare Systems Engineering Institute and was partially conducted as a Rachel Miller’s Gordon Engineering Leadership Challenge project.


For more information on the Healthcare Systems Engineering Institute please visit

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The National Academy of Engineering awarded the Gordon Institute of Engineering Leadership the prestigious 2015 Bernard M. Gordon Prize for Innovation in Engineering and Technology Education.

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