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Black closed-toe shoes, black dress pants (no jeans), white t-shirt. We will provide a red Blackman polo shirt for you to wear for the show. Please wear an appropriate sized shirt. Look professional.
Before the Event:
During the Event:
After the Event:
Working In This Position Will Provide Opportunities For:
In the event that a customer or group is either a) causing harm (or engaged in a behavior that potentially could cause harm) to either the venue, staff, other individuals or himself/herself or b) being disruptive or disrespectful of the venue and its inhabitants with respect to the guidelines and procedures set in the Student Handbook. The House Manager should use the following procedure:
REGARDING CROWD CONTROL OUTSIDE OF THE VENUE:
NUPD will be in control of any crowd outside of a venue when a specific detail has been arranged in advance. This is particularly relevant to afterHOURS and the Fenway Center where lines may form outside of the building before doors are officially opened by the Event Manager or House Manager. If an afterHOURS event is expected to reach capacity or there is another reason to have two officers for a detail at afterHOURS, one officer would be at the front door and the other will handle crowd control. For the Fenway Center, generally one officer is able to handle crowd control and the front door. If no detail was arranged, the police shift on duty may be able to briefly help, but if the shift is busy, there may not be any available officers to assist with crowd control. Ultimately, it would be an NUPD detail officer that could handle that, but a detail must be arranged prior to the event.
REGARDING IF A PERFORMER OR A STUDENT SEEMS DRUNK OR ON DANGEROUS SUBSTANCES OR INCITING A CROWD IN A NEGATIVE WAY:
The following policy describes the method Event Management Supervisors use to handle employee performance issues within the department. If you violate any of the policies, the senior management of the Event Management Department will give you a strike notice. This letter will be added to your employment file. If you are asked to go home because of receiving one or more strikes, you will not receive the 4 hour minimum for a shift, only the hours worked. If you are taken off shifts because of a violation (even if within 2 weeks), employees will NOT be paid for the shifts they are removed from.
The following violations will constitute one (1) strike for an employee:
The following violations will constitute two (2) strikes for an employee:
The following violations will constitute three (3) strikes and dismissal from employment at Event Management:
APPEAL PROCEDURES FOR STUDENT EMPLOYEE JOB ACTIONS
These informal and formal review procedures are established for student employees employed by the Event Management Department at Northeastern University.
INFORMAL REVIEW OF EMPLOYMENT CONCERNS
The flexibility of informal discussions often results in solutions to employment problems more easily and quickly than do formal procedures. An employee who has a concern about their employment conditions or status should first discuss it with his or her supervisor. Depending of the nature of the concern, discussions with the person at the next supervisory level may be helpful in clarifying the issues the employee wishes to discuss with his or her supervisor.
FORMAL APPEAL OF JOB ACTIONS INCLUDING PROBATION, SUSPENSION, AND TERMINATION
The following formal review procedures have been established for specific kinds of employment problems, which remain unresolved after the informal review described above has occurred.
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