Northeastern University Office of Alumni Relations is excited to launch an Alumni Directory and update project beginning in April 2017. Please find frequently asked questions about this project below.
I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for Northeastern University. Is this a legitimate project, or is it a scam?
We have partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory. PCI is a company located in Dallas, TX that publishes directories for educational institutions, fraternities, sororities and military organizations across the nation. This project allows Northeastern University to receive important updates to our database, so we know more about our alumni and how we can better serve you and future alumni.
How do I know my information will only be used for directory purposes?
Northeastern University has a contractual agreement with PCI that states:
a. The names, addresses and information provided to PCI by Northeastern University for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
b. The Directory will be made available only to alumni of Northeastern University. Upon completion of the project, PCI will return to Northeastern University any and all electronic files that have been supplied by Northeastern University or produced by PCI in connection with the production of the Directory.
I would like to verify and update my information. How may I do this?
If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Northeastern University project. The representative will verify all the information we have on file for you and make any updates where needed.
If you have received an email with an embedded link, you may go to the online site to review your information. If you have questions, you may call PCI’s customer service desk at 1.800.982.1590.
Can anyone purchase a directory?
The Northeastern University Alumni Directory is available for sale only to Northeastern University alumni.
When will I receive my directory?
The total duration of the directory project is about 12 months. Since we began the project in late April 2017, the directories will be distributed in April 2018.
Can I choose some or all of my information not to be printed in the directory?
When you call to update your information, you can tell the representative what information you would prefer to have excluded. You may also communicate this information to the PCI customer service desk (1.800.982.1590) or to the Office of Alumni Relations at 617.373.2656.
I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
Call the PCI customer service help desk at 1.800.982.1590, and they will take care of this for you.
If you have other questions not covered in the FAQ, please contact the Office of Alumni Relations at 617.373.2656 or firstname.lastname@example.org.