FAQs

Below is a list of commonly-addressed questions posed to the health center. Please click on the question in the list below to jump to it's corresponding answer further down on the page.

How can I make an appointment at University Health and Counseling Services (UHCS)?

  • Call (617) 373-2772, option #1, and a patient associate will assist you in making an appointment.
  • Walk-in to schedule a future appointment.
  • Walk-in to be triaged by a nurse. There may be a wait; patients are seen in order of medical urgency.
  • Request an appointment through your UHCS patient portal:
    • Log into your myNEU student portal,
    • Click on the 'Self Services' tab,
    • Scroll to the University Health and Counseling Services (UHCS) section and click on 'MyHealthCenter' which will open up the UHCS patient portal.

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Does UHCS provide sick notes?

We do not provide written excuses for students who miss class/co-op due to illness or injury. This policy was highlighted in the Provost’s guidelines for missed classes/co-op during the H1N1 flu epidemic of 2009.

Students who need to miss class/co-op due to illness/injury are encouraged to notify their professor/employer that they are ill or injured and unable to attend, preferably prior to the class/work day. It is the right of the faculty to determine when or if a student will be excused from class.

Our policy is consistent with our commitment to maintain confidentiality, appropriately use health care resources, and support the faculty/student relationship. Integrity in this process is an expectation of the Northeastern Academic Integrity Policy.

For more information on our sick note policy and to view a sample email for your professors, please visit our Forms page.

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When will I get an insurance card?

You will receive your own card if you enroll in Northeastern's Student Health Plan (NUSHP). You may send an email to the Student Health Manager at UHCS via nushp@neu.edu questions regarding NUSHP. If you are covered by another plan, ask your insurance company for a card, or keep a copy of the subscriber's (usually a parent's) card.

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Do I have to get special shots to be enrolled at Northeastern?
Massachusetts law mandates proof of immunity for certain communicable diseases including measles, mumps, rubella, hepatitis B, tetanus, varicella, and meningitis.

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Is there another immunization not required but recommended?
Flu shots are recommended but not required for students.

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What is Clinical Clearance?
Students in Bouvé College of Health Sciences are required to provide a specific clearance form to their programs for clinical rotations, which includes documentation of immunity to additional infectious disease and PPD testing (testing for exposure to tuberculosis).

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What if I get sick during the night or I have an emergency and UHCS isn't open?
If there is an emergency on campus, call (617) 373-3333, Northeastern's Public Safety Division emergency line, or 911 if you are off-campus. A nurse at New England Baptist Hospital will facilitate necessary care after hours. Call (617) 754-5544.

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May I use UHCS if I have not selected Northeastern University's Student Health Plan (NUSHP)?
All full-time undergraduate students are eligible for care at no cost at UHCS, no matter what their insurance status. Graduate students are eligible if they enroll in NUSHP or pay an annual health center fee.

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Will UHCS bill my parents, my insurance, or me?
There is no charge for visits at UHCS, and we do no billing. However, laboratory tests sent out to our referral laboratory are billed to your health insurance or to the responsible party. Any testing done outside the Health Center (x-rays, ultrasounds, etc.) is also billed to insurance.

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How long do I have to wait for an appointment?
We try to accommodate students as quickly as possible. You are generally seen for an acute illness within a day or two, depending on the severity of the problem. When scheduling a routine visit for a physical exam or annual gynecological exam/pap smear, you may wait a longer period of time. If you have an urgent mental health problem (stressed, depressed) we are able to see you the same day you call.

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Where can I be tested for sexually transmitted diseases/infections (STDs/STIs)?
Men and women may schedule an appointment here for confidential STD/STI testing. A listing of other STD/STI testing sites in the Boston area can be found on our Forms page.

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Can I get a prescription for birth control at UHCS?
Our clinicians will discuss family planning options with you and will prescribe most types of birth control including barrier (diaphragm), injectable (shot), oral (pill), and transdermal (patch). Referrals can be made to a specialist for other methods including IUDs, if desired.

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May I get a physical and/or gynecological exam at UHCS?
If you are an Northeastern undergraduate, or are a graduate student who has selected the health plan (NUSHP), you may have an annual "well check"/physical. All services, including annual gynecological exams, are provided services, and the appointment process is the same for all other types of health services.

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What if I need a prescription?
All of our clinicians are licensed to prescribe medications. Simply schedule an appointment for a new medication or prescription renewal. There are a number of pharmacies in the area that can fill your prescription for a fee, which is usually charged to your insurance. You may also be required to make a co-payment at the time of your purchase.

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Where can I fill a prescription with NUSHP?
Students can find participating pharmacies here.

  • Create a username and password on the right hand side of screen under 'Create my online account"
  • Once on your page, click on "My Prescription Plan" listed on the left
  • Click on "Find a Pharmacy"
  • Enter the location you would like to search for a pharmacy
  • Review and update any of the options
  • At the bottom of the page, click "search"

Participating pharmacies will be displayed based on the criteria entered. To receive driving directions to the pharmacy, please click on "View map." Note: The Pharmacy Locator displays network pharmacies only. Pharmacies that are not included in the network are not displayed.

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How do I get a referral?
If you need a referral for a specialist our clinicians will assess the problem and make the referral. Our Insurance and Referral Coordinator will assist you in understanding what your insurance requires you to do for coverage of the cost of a specialist.

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How do I get a copy of my medical record or immunizations?
Since all your medical records are strictly confidential, you must provide us with a written request specifying information desired and where you wish it to be sent. The Release of Medical Records form may be downloaded from our Forms page. Fax to: (617) 373-2601. This request of information (ROI) must include:

  • your name and address,
  • telephone number and e-mail address,
  • school ID number,
  • dates attended (including when you left and whether or not you graduated),
  • and your signature.

When you have graduated, send us a ROI and we'll send your records to the office of your new primary care practitioner. Please allow at least two (2) weeks the the request to be processed. If there is an urgent need for medical records for clinical care, please call us at (617) 373-3275 to let us know the request must be expedited.

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What if I haven't received the incoming student health report form in the mail?
To view the University Health Report, please visit our Forms page.

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