FAQ for Students

When I log in to take the TRACE survey, there is no survey available. What does it mean?

It is possible you’re in a class under 5 students or your instructor is not being evaluated. If this is not the case, please email to TRACE@neu.edu to notify the administrator of the problem.

How do I provide proof of TRACE completion?

You can print out a list of their completed surveys by going to the drop down menu under the home tab, in the right hand corner, and selecting My Evaluations. You will also receive an e-mail at the end of the day that will list the evaluations you completed that day.

How do I check to make sure my TRACE responses were submitted?

You will be able to review all your responses before submitting your evaluation and will then receive a confirmation in the system once it’s been submitted. You will also receive an e-mail confirming all the courses you evaluated at the end of the day.

Can I opt out after the TRACE survey administration period has closed?

No. If you wish to receive credit for participation, please log into TRACE through myNEU during the open period, choose to opt out at the first question and submit your response.

How long will the TRACE survey be available?

Through the finals period each semester.

I received a TRACE email for a course I am not taking. Whom do I contact?

If you are not enrolled in a course for which you received a TRACE email invitation, please do not complete the survey. Email TRACE@neu.edu to notify the administrator.

The instructor is not correct, what should I do?

Please email TRACE@neu.edu with the course number and section.

Can I update my TRACE survey responses?

Once a survey has been submitted, it is no longer available to update.

Can you reopen the TRACE survey?

TRACE is not available after the close of the administration period.

Can instructors see the identifying information of students who submit TRACE?

No. All TRACE submissions are confidential and anonymous once survey responses are submitted.

Will my final grade be affected by my TRACE survey?

No. Submitted TRACE survey responses are not viewed by instructors until after grades are posted.

Are the TRACE surveys available after finals?

The TRACE period is open through the last day of final exams.

Why do I keep receiving reminder emails from TRACE?

The reminder emails are sent to encourage completion of the TRACE surveys assigned to each student. Reminder emails are not sent once all surveys assigned have been completed.