FAQ for Students

When I log in to take the TRACE survey, I get the message “there is no survey available”. What does it mean?

The most common reason for the message is that there may be more than one record with your username in TRACE. If you are both teaching and taking a course, please use your student myNEU username and password. If can’t log in, please email to TRACE@neu.edu to notify the administrator of the problem.

How do I provide proof of TRACE completion?

You can view a list of your completed TRACE surveys by clicking the link in the upper right corner of the student landing page. Copy and paste the list as a receipt for your instructors.

I do not have access to TRACE for all of my classes. What should I do?

Please email TRACE@neu.edu to notify the administrator.

How do I check to make sure my TRACE responses were submitted?

Use the save button while completing TRACE, which allows you to review responses throughout the survey period. Once you submit the survey, it is no longer available to review.

Can I opt out after the TRACE survey administration period has closed?

No. If you wish to receive credit for participation, please log into TRACE through myNEU during the open period, choose to opt out at the first question and submit your response.

How long will the TRACE survey be available?

Through the finals period each semester.

I received a TRACE email for a course I am not taking. Whom do I contact?

If you are not enrolled in a course for which you received a TRACE email invitation, please do not complete the survey. Email TRACE@neu.edu to notify the administrator.

The instructor is not correct, what should I do?

Please email TRACE@neu.edu with the course number and section.

Can I update my TRACE survey responses?

The TRACE survey can be updated only if it has been saved, but not submitted. Once a survey has been submitted, it is no longer available to update.

Can you reopen the TRACE survey?

TRACE is not available after the close of the administration period.

Can instructors see the identifying information of students who submit TRACE?

No. All TRACE submissions are confidential and anonymous once survey responses are submitted.

Will my final grade be affected by my TRACE survey?

No. Submitted TRACE survey responses are not viewed by instructors until after grades are posted.

Are the TRACE surveys available after finals?

The TRACE period is open through the last day of final exams.

Why do I keep receiving reminder emails from TRACE?

The reminder emails are sent to encourage completion of the TRACE surveys assigned to each student. Reminder emails are not sent once all surveys assigned have been completed.