From: ITS Service Desk <email@example.com>
Sent: Friday, October 30, 2015 2:55 PM
Subject: We have received your Northeastern myHelp incident INC0129989
We have received your request for assistance. You should hear back from us within one business day. Should you need help sooner, please call the Information Technology Services Customer Service Desk at: 617-373-4357.
Your request was assigned a ticket number of INC0129989 with a description of “Phishing e-mail”. The details of your request are available at the following link: LINK
Information Technology Services
Knowledge Base — 24×7 Answers to your Northeastern Technology Questions.
Northeastern University will never request details of your password or account by email at any time.
Email Notification: Incident Opened
From: Internal Revenue Service [mailto: info@IRS.com]
Sent: Thursday, October 29, 2015 1:54 PM
Subject: Tax Notification: Information on your Refund
May 12, 1015
We’ve identified an error in the calculation your tax refund amounting to $518.95.
In order for us to expedite the return of the excess payment, please create an e-Refund account.
Please click the link below to begin.
Internal Revenue Service
From: Bank of America [mailto: firstname.lastname@example.org]
Sent: Wednesday, October 28, 2015 3:34 PM
Subject: Personalized Options Available with Bank of America
We have payment options to help you get back on track.
Your account ending in 1234 is currently one payment(s) past due.
We understand that unexpected circumstances can
cause financial difficulty and we may have options to
help make your future payments more manageable.
If you already made your payment,
thank you. If you haven’t made your payment,
please see the variety of convenient options
available to you:
- Pay over the phone by calling us toll-free
at 888.554.6000, 24 hours a day, seven days a week.
- Make your payment online or view your account details by visiting us here
- Enroll in our Automatic Payment Center by visiting us here
Since it can take up to two statement cycles for automatic
payments to take effect, it’s important to make any
payments that are due in the interim, as you normally
would until you see Auto Pay Active appear on your
statement. Once automatic payments have been activated,
you will see Auto Pay Active in the “Important Messages”
section located just below your statement transactions.
If you aren’t able to go online, please call us at the number
listed below and we will be happy to mail you an
- Mail your payment to Bank of America, PO Box 15019,
Wilmington, DE 19850-5019. Please be sure to write your
account number on the front of your check or money order.
To avoid possible postal delays, we suggest mailing your
payment several business days before the payment due date.
If you’re unable to make your regular payment, Bank of
America may be able to provide you with options to assist in
repaying the debt. By contacting us today, we may be able to work
out a short or long-term solution that meets your financial needs.
These solutions may provide a lower monthly payment.
Please call us toll-free at 1.888.554.6000. Our associates are
available Monday through Thursday, 8 a.m. to Midnight,
Friday, 8 a.m. to 11 p.m., Saturday, 8 a.m. to 7 p.m., and
Sunday, Noon to 9 p.m. Eastern.
If prompted when calling, please use this unique priority code 80103
to access your account.
Bank of America
Sent: Tuesday, October 27, 2015 9:30 AM
Subject: PayPay ® Account Review Department
Dear PayPal® Customer,
We recently reviewed your account, and we suspect an unauthorized transaction on your account.
Protecting your account is our primary concern. As a preventative measure, we have temporarily limited your access to sensitive information.
To ensure your account is not compromised, simply click the Resolution Center link to confirm your identity.
- Login with your Paypal username and password
- Confirm your account information and credit card number
Please confirm account by accessing the Resolution Center and
complete the “Steps to Remove Limitations”
*Please do not reply to this message. Mail sent to this address cannot be answered
Copyright © 1999-2015 PayPal. All rights reserved.
From: Blackboard Learning ITS [mailto: email@example.com]
Sent: Monday, October 26, 2015 10:18 AM
Subject: (Blackboard Learning) You have two important messages from Faculty.
Your Faculty Administrator has left two importint message’s for you on your Blackboard Learning Area.
Click or paste the follow URL to view your message’s.
Note: the URL will expire in 10 minutes
Blackboard Learning ITS.
Students within the College of Computers and Information Science (CCIS) have reported receiving the below phishing e-mail. Like many phishing e-mails, this particular message attempts to trick the user into clicking on a link that supposedly points to an official CCIS website. Remember to pay attention to the “from” field as this e-mail originates from outside the University.
If you receive this email please do not click on the link and delete it from your inbox.
For more information phishing, please visit our page.
Please contact the Service Desk at firstname.lastname@example.org or 617-373-4357 for assistance.
Rules for Phishing Contest:
- Each weekday (M-F) during the week of October 26th, OIS will post a sample phishing e-mail to www.northeastern.edu/secureNU
- Each message will have up to 4 things that identify the message as a phishing attempt.
- Identify the clues and submit your answers to email@example.com.
- For each clue correctly identified, 1 point will be awarded with a maximum of 4 points per day.
- Submissions must be received by 11:59 PM EST of the day of the post. In other words, for the phishing message posted by OIS on Monday, October 26th, all submissions must be sent to firstname.lastname@example.org no later than 10/26/15 @ 11:59 PM EST.
- To receive bonus points, send your twitter handle to phishcatcher@neu for us to verify.
- All participants must be a current member of the Northeastern Community (i.e. Faculty, Staff or Student).
- In the event of a tie, one person will be randomly selected as the winner.
- The winners will be notified during the first week of November.
Make sure to visit http://www.northeastern.edu/securenu/phishing/what-is-phishing/ for more information on how to identify phishing e-mails.