Changes to Remote Desktop – VPN Access

Starting today, the new standard for remote desktop access goes into effect. Under this standard, all individuals using certain remote desktop applications – such as Microsoft Remote Desktop Protocol (RDP), PC Anywhere, and Apple Remote Desktop – to connect to Northeastern resources must use the VPN in order for those applications to work properly. A full list of applications is provided below.

At this time, other applications and services are not impacted by the new remote desktop access standard; SSH, FTP, HTTP, HTTPS will continue to be accessible without the new VPN. Please note that the VPN requires a myNEU username and password in order to log in, so individuals who do not have a myNEU username and password (including non-Northeastern researchers and/or contractors) will need to obtain one through a Sponsored Account.

Impact
This new standard only impacts individuals trying to access on-campus computers or servers, from an off-campus location, using one of the remote desktop applications listed below. These individuals must connect to the VPN first, then they may start using those specific remote desktop applications.

Getting Started with the VPN
To use the VPN, you will need to install the new VPN client software – Palo Alto GlobalProtect. This software is ready and available to the Northeastern community, as detailed in the How To’s link below. A list of operating systems that support the new GlobalProtect VPN client software is available here.

VPN Installation, Set Up & Connection How To’s

Applications That Require The VPN To Function Properly From Off-Campus
• AirDroid
• Apple Remote Desktop
• Avocent
• BeInSync
• Dell Remote Access Card (DRAC)
• DeskShare
• eklogin
• exhelp
• Glide
• Jump Desktop
• klogin
• Layer 2 Tunneling Protocol (L2TP)
• Mocha RDP
• Mosh (Mobile Shell)
• Microsoft Hyper-V Virtual Machine Connection
• Microsoft Remote Desktop Protocol (RDP)
• PC Anywhere
• PC-over-IP (PCoIP)
• Pocket Controller Pro for Windows
• Point-to-Point Tunneling Protocol (PPTP)
• Rexec
• vR-services
• Radmin
• RDM+ Remote Desktop
• rlogin
• Remote Shell (rsh)
• ScreenConnect
• Synergy
• TeamViewer (direct IP-IP)
• Telnet
• VNC
• Webot
• webRDP
• X Font Server
• X11
• XDMCP
Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@neu.edu.

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