Registering your Computer on ResNet
How To Register my Computer

Step 1: If everything is configured correctly, your browser should automatically be redirected to the registration site ( If the redirection fails, attempt to enter the URL manually to gain access to the site.

Step 2: The next screen will show all of your registered devices and their histories on ResNet. If you are connected to ResNet, you will see the button “Register this device for ResNet Service”. Click this button to proceed. If you do not see this button, you will instead see an error message explaining the problem. Make sure you are connected to the ResNet network, not a wireless network. You must live in on-campus housing to register your device.

NOTE: If you want to re-register a device that you registered in a previous semester, you only need find it in the list of previous devices and hit “register.”

Step3: Once you have gained access to the registration site, enter your MyNEU username and password into the correct fields for authentication. You should then see the screen below. This screen is a binding agreement to abide by the NEU Appropriate Use Policy (AUP).

Step 4: Make sure you fill in a phone number where indicated in case we need to contact you immediately about ResNet or HuskyCable service issues, then read the AUP. This document is very important as it outlines what you are allowed to do on the network without being penalized by the OSCCR. After reading and agreeing to the AUP, a successful registration screen should appear listing your name, MAC address, and time of registration.

After successful registration

For you to be able to connect to the internet you will need to clear your cache and obtain a new IP address. To clear your cache, follow the instructions found here.

You can easily get a new IP by shutting down the computer and waiting five minutes (you must wait five minutes or the computer will receive the same address). You can also manually release/renew your IP address the instructions below. If, after following the steps for clearing your cache and getting a new IP address, you still do not have connectivity, contact the ITS Service Desk at 617-373-4357 (xHELP).

For Mac OSX users:

  • Click the Apple icon and select System Preferences…
  • Click Network.
  • Select Ethernet and click Advanced.
  • Click Renew DHCP Lease.

For Windows 8 users:

  • Hit the windows key then type “cmd”.
  • Right click Command Prompt select Run as administrator in the menu that appears below. Click Yes when asked for permission.

For Windows 7 / Vista users:

  • From the Start menu click All programs and then click Accessories.
  • Right click Command Prompt select Run as administrator. Click Yes when asked for permission.

Once you have Command prompt open (Windows Vista, 7 and 8)

  • In the Command Prompt window type: ipconfig /release
  • Press Enter
  • Then in the Command Prompt window type: ipconfig /renew
  • Press Enter
  • Next type: exit

For Windows XP users:

  • Click the Start button and select Run.
  • In the Run window type cmd and click OK.
  • In the Command Prompt window type: ipconfig /release
  • Press Enter
  • Then in the Command Prompt window type: ipconfig /renew
  • Press Enter
  • Next type: exit
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