Clearing your Browser’s Cache

Internet Explorer 11
Click the Gear icon in the top left corner of the screen, then select Safety->Delete Browsing History. Unselect all boxes except “Temporary Internet files and website files”.
Windows 8 Users: You will need to be in the regular version of IE11, not the Modern UI app version.

Internet Explorer 10
Hit F12 to bring up the developer menu at the bottom of the screen. Now hit Ctrl+R to clear the cache. Hit “yes” at the prompt.

The following instructions assume you have updated your browser to the latest version. ITS strongly recommends keeping your web browser up to date.

Safari:
Go to Safari->Preferences. On the Advanced tab, select Show Develop Menu. Develop should now appear as an option in the menu bar. Select Empty Caches.

Firefox:
Click the “Firefox” menu button in the top left corner, and go to History->Clear Recent History. Hit the arrow next to “Details”, make sure that only Cached is checked, then click Clear Now.

Chrome
Click on the “customize” button (top right corner, three lines). Mouse over Tools, then select Clear Browsing Data. This opens a new tab. Make sure only “Cached images and files” is checked, ensure that the time is set to “the beginning of time”, then hit “Clear Browsing Data.”

You can easily get a new IP by shutting down the computer and waiting five minutes (you must wait five minutes or the computer will receive the same address). You can also attempt to manually release/renew your IP address with these instructions.

Note:
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