Liquid Spills

If you ever spill a liquid on your computer, follow these steps IMMEDIATELY to decrease the chances of serious damage.

What to do:

  • If your computer is still on, turn it off. This will help prevent damage to the internal components.
  • If your laptop has a removable battery, remove it. [Some newer laptop models have no removable battery.]

What NOT to do:

  • Put your computer in rice or similar substances.
  • Use a blow-dryer or other source of warm/hot heat to try and dry out the laptop.
  • Attempt to take the computer apart yourself.

These methods are frequently recommended but have a significant change of causing further damage.


If you are on or near campus

Bring your computer to the ResNet office in the basement of Speare Hall as soon as possible.

We cannot guarantee that we will be able to disassemble your computer in order to dry it. Some laptop models are beyond our means to service. However, even if we are unable to service your computer for the liquid spill, we can still attempt to recover your data.

If we are able to disassemble your laptop, there will be a $25 fee for service. It will need at least 24 hours to dry, then we will reassemble it and determine the level of functionality. If there are any problems, we will be able to make further recommendations, although there is the possibility that the damage could be irreparable. Bringing the computer to us as soon as possible will maximize its chances of continuing to function. Even if you think we won’t be able to fix it, we suggest that you bring it in so we can attempt to salvage your data.


If you are off campus

…or unable to come to ResNet:

  • If you spilled water:
    • With your computer off and battery removed, leave it open on its side for 2-3 days.
    • Before turning your computer back on, inspect it for any remaining signs of water.
  • If you spilled something other than water (especially sugary drinks or coffee), don’t try to fix it yourself! These substances can corrode computer hardware. Find a local computer repair center and bring it there IMMEDIATELY.

Note:
This is for article comments only. For technical support, please e-mail resnet@neu.edu or call (617) 373-HELP.
Please help us improve our articles.

Was this helpful? Yes   No

Email (optional):

Comments: