Upgrading from Symantec Endpoint Protection 11 to SEP12
Step 1: Log onto myNEU and go to the self-service tab.

Step 2: Scroll down and click on “Software Downloads”.

Step 3: In the pop-up window, select “Symantec Antivirus for XP/Vista/Windows 7 (Windows)”. Click “Continue” once you\’ve made your selection.

Step 4: Read and accept the license agreement.

Step 5: Select the correct version of your OS, 32-bit or 64-bit (click here to determine which you have) and select “Continue”.

Step 6: Read the “Installation Notes” and select “Download”.

Step 7: Run the installer. During this step, the installer will uninstall SEP Version 11.

Step 8: When the installer asks to reboot the system, click “Restart Now.”

Step 9: After the computer restarts, the installer will automatically resume and install SEP Version 12. When completed, the installer will exit on its own and Symantec LiveUpdate will run automatically and invisibly. After a few minutes, SEP Version 12 will be up-to-date with the latest malware protection.

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