Amenities and Services

  • Cable
    NU-owned properties will enjoy cable television service in their residence hall called HuskyCable. HuskyCable is not available in leased properties. (From leased properties, cable television is available through contracting with Comcast directly.)
  • Internet Access
    Northeastern University has two main networks that students use to access the Internet: the wired residential network ResNet and the secure wireless network NUwave.

    Housing and Residential Life and Information Technology Services (ITS) jointly provide ResNet, a high-speed network connecting Ethernet-enabled devices to the Internet. ResNet service is available in all university–owned residence
halls and Northeastern @ the YMCA. Current students living in the residence hall must be in good standing, and have computers/devices that meet the ResNet software and hardware requirements in order to have gain access to the network. There is one port available per student and an Ethernet cable is needed to connect to the network. ResNet is not available in Leased Properties.

    NUwave, Northeastern’s secure wireless network, is available in academic and administrative buildings. NUwave wireless access is being expanded in the residence halls, and 17 buildings are scheduled to have wireless service by September 2014. Visit the ITS website for details and a current list of residence halls with NUwave access. Students who do not have NUwave wireless access in their hall are allowed to set up their own wireless routers.

    For more information, contact the ResNet resource center: 4 Speare Commons
    (617) 373-4357 (HELP)
    (617) 373-8794 (fax)
    help@neu.edu
    http://www.help.neu.edu

Laundry Bucks Program

  • What are laundry bucks?
    Laundry Bucks is cash that is placed on your Husky ID for use in the residence hall laundry rooms on campus

  • Who gets laundry bucks?
    Any undergraduate, graduate, or law student living in Northeastern University’s on-campus housing.

  • How many laundry bucks will I receive?
    You get $45 per semester, which equals 15 washes and 15 dries, or any combination. Be sure to use them by the end of the semester.

  • What if I live in a leased property?
    If you live in a leased property you will receive $45 husky bucks.

  • Do my Laundry Bucks rollover?
    Yes! Laundry Bucks remain on your account and any un-used funds will roll over from Fall term until the end of Summer II. After Summer II, all unused Laundry Bucks will be forfeited.

  • Am I billed for Laundry Bucks?
    No! This is a complimentary service that is provided to you by the university!

ResMAIL

Most Northeastern-owned residence halls have mail delivered by ResMail. However, all leased properties and some Northeastern-owned facilities are served by the U.S. Postal Service (USPS).


Frequently Asked Questions

When will I receive my mail?
After the United States Postal Service makes its delivery to ResMail, the mail is sorted by building and package notification is emailed to your MYNEU account every package received. Your mail is typically delivered to your mailbox the next scheduled mail delivery.
How are mail service problems addressed?
Our staff is committed to the efficient and secure handling of your mail. If you experience problems with any of our services, please notify ResMail immediately.
I'm known by my nickname. Is that a problem?
Yes. Different spellings or nicknames may be rejected by our computerized system and the mail will be returned to sender, so be sure your family, friends and business contacts do not use nicknames in your address. Our database searches for and recognizes the same name you gave the Registrar. For example, mail addressed to "Skip Somebody" may not be accepted if the Registrar has him listed as "Richard Somebody."
Do I have to include my full name in the return address?
Absolutely. We have no way of knowing where to return the mail without your full name and University address.
How should my mail be addressed?
Correctly addressing the envelope is the most important aspect of any mailing. To facilitate efficient sorting and processing, USPS recommends capital letters without punctuation and requires the use of standard abbreviations. Your mail should be addressed as follows:
Your Name # (your mailbox number) Mailing Address City State 5-Digit ZIP
Example:
MAY B ANYBODY
#116
10 FORSYTH ST
BOSTON MA 02115

More tips:

  • USPS recommends that the preface "BOX" is not used, however, the # sign is an acceptable substitution. The term "BOX" causes the USPS mail sorting machines to automatically assign the mail piece to a USPS PO Box and could lead to delays or possible misdelivery of your mail.
  • If you live on Columbus Ave. your zip code is 02120.
  • Do not include Northeastern University in your address, as it will cause delays.
  • Address mail by box number and NOT room number if you are living in a building that is delivered by ResMail.
  • Do not mail any packages to yourself at Northeastern until one week before the start of the term.

Are there any mail restrictions?
Your friends and family should not send you cash through the mail. Nor should they send you perishable items such as food or flowers. We cannot control when the package will be picked up and will not accept responsibility for spoilage.
Where is my mailbox?
In most cases your mailbox is located in your residence hall. If you live at Northeastern at the YMCA, your mailbox is located at 319 Huntington Ave. Mailbox assignments and combinations will be available at your building on move-in day and on the MYNEU portal in September; at all other times, this information will be posted on the MYNEU portal or may be picked up at ResMail. Mailboxes use a standard right-left-right combination formula.
What are my responsibilities?
Once assigned, your mailbox and its contents are your responsibility. Do not leave your box open while unattended and do not give your combination to anyone. You may be charged a fee for any necessary repairs due to vandalism.
May I send mail from my residence hall?
A mail drop-box is located in most residence halls to send stamped outgoing mail. You may also use this box to send mail to other on-campus residents or to university offices without adding postage.
What if I move to another residence hall?
You must stop by ResMail to pick up your new mailbox assignment. If you fail to notify people of your new address, your mail may be delayed.
How should packages that are sent to me be addressed?
Packages should be addressed as you would address your mail. ResMail uses student’s first and last names as well as their mailbox numbers to log packages. If a different name or nickname is used instead of the name on file with the Registrar, the package will be returned to sender.
How will I know that a package has come?
ResMail accepts packages for resident students from USPS and all major couriers. We email a package notification to your MYNEU account when the package is entered into our computer system. If you have not received a notification  and believe your package has been delivered to ResMail, you can stop by our office to check at any time, or call us at (617) 373-5108.
How do I claim my package?
You must come to ResMail at Speare Commons and present a photo ID. Students living at Davenport A or B, 10 Coventry or 780 Columbus Avenue must come to 716 Columbus Avenue and present a photo ID. It is not necessary to bring your package notification slip with you, but it will expedite the process. A cart is available to assist you in taking large packages to your residence hall. Also, students with mobility concerns may have larger packages delivered to their residences by making arrangements with the ResMail Manager.
What if I don't claim my package?
If your package is unclaimed seven days after the package notification has been sent, you will receive a second notice. If seven more days pass, a third notification will be sent to you giving you 10 additional days to pick up your package. If you still have not claimed your package at the end of this final 10-day period, it will be returned to the sender. In cases of perishable items, ResMail reserves the right to expedite the return process.
What about emergency deliveries?
Overnight couriers deliver at various times of the day. If you are expecting an emergency delivery, call or stop by ResMail to ask if it has arrived.
Do you recommend a delivery service?
No. We accept deliveries from all major express couriers. You may want to compare couriers to determine which one offers the price, package-tracking and insuring capabilities you require.
What if I plan to move off campus?
Before you formally check out of a residence hall, fill out a forwarding address card at ResMail and notify your family, friends and business contacts of your new address as soon as possible. If the university lists your current on-campus address as your home address, you must change it with the Registrar or your mail will be returned to the sender. If you are moving back home you should fill out a forwarding address card at ResMail. However, we urge you to verify your home address with the Registrar before leaving campus.
Will my mail be forwarded when I move off campus?
Yes. ResMail has a computerized forwarding address system that enables us to forward your mail for up to nine months after you withdraw from university housing. Other automated systems can determine your housing status and help our staff decide how to handle your mail, whether you are currently living on campus; no longer in university housing but have given us a new forwarding address; or no longer in university housing, but have left your home address as a forwarding address.
Will all of my mail be forwarded?
We will forward all first-class mail, periodicals and non-registered USPS packages for up to nine months. All other packages will not be accepted by ResMail and are subject to the courier's policy for final destination. Please be aware that bulk rate mail comes in two classifications: "Endorsed Bulk Rate" and "Unendorsed Bulk Rate." If the bulk rate stamp is followed by a phrase indicating that the sender will pay to have it forwarded, this item is considered "Endorsed Bulk Mail," so ResMail will give USPS a forwarding address for you. Typically, Endorsed Bulk Rate pieces include phrases like "Forwarding postage guaranteed," "Return postage guaranteed" or "Address correction requested." If the bulk rate stamp is not followed by one of these phrases, this mail will not be forwarded.
ResMail will not forward your mail if the address you give is "in care of" some other person. Just as you are the only one who can pick up your mail on campus, you are the only person to whom we can forward your mail.

In-Room Safes

White, Speare, Stetson East, Stetson West and apartments in 106, 110, 116 and 122 St. Stephen Street are all equipped with in-room safes. If you would like more information about this service, please visit the SafeDecisions website.

Rental refrigerators
If you live in a traditional freshmen residence hall, you may rent a micro-fridge through MicroFridge, a division of MacGray.  For more information, visit www.collegerefrigerators.com or call 800-577-8041.

Parking
You may apply to purchase a day parking permit. Visit http://www.northeastern.edu/parking/

However, overnight parking spaces are limited and preference is given to upper class students on co-op or clinical rotations. First-year students are not eligible to purchase an overnight parking permit. Upper class students in classes may be denied overnight parking due to limited availability.
The city of Boston has a residential parking-permit program; however, resident students living on campus do not qualify. Overnight parking spaces are extremely limited on Boston streets that do not require a residential permit. In addition, overnight parking in a garage off campus is expensive.
Handicap parking is available campus-wide for residents with disabilities. You will be required to purchase the appropriate parking permit and your vehicle must display a state-issued handicap license plate, placard or hangtag. For more information, call the parking office at (617) 373-2366.

Telephone Services

Local service: Northeastern provides local phone service for residents through Verizon. Our standard package offers low rates and includes these features at no extra cost. Please call 1-800-VERIZON (837-4966) to inquire.

  • Call waiting,
  • Three-way calling,
  • Blocks to prevent 900, 976 and 550 calls,
  • Speed dialing,
  • Touch-tone service.

Long-distance service: You may use a prepaid calling card of your choice.
CellularLD provides highly competitive international and domestic rates from any existing cell phone in conjunction with your current plan. There are no pin numbers or hidden costs.

The Northeastern Printing Plan  

The Northeastern Printing Plan annually provides a limited amount of free printing to students, faculty and staff. Each September members of the Northeastern community receive a credit on their Husky Cards that can be used at various color and black & white printers across campus. The annual credit does not rollover from year to year, and when your balance hits $0.00 the printing system will default to using Husky Dollars. All jobs sent to the printing queues are available to print for 24 hours. Cost is determined on a per page basis, and varies depending on the type of printer used and the size of the paper.