FAQ's

How do I gain access so I can order from myMarketplace  Suppliers (Staples, VWR, Fisher Scientific and GovConnection)?

How do I order?

How do I use myMarketplace?

I submitted my access form, but I do not see a link to myMarketplace on myneu and I need to order right away.

I clicked on the myMarketplace link on myNEU and I received an error message or an access denied page even though I already submitted my access form.

How do I change an index or split my order between multiple indexes?

How do I change my shipping information?

How do I know if my order was sent or not?

Do I need to submit a new form to update/change any of my user settings that were not on my originally submitted access form (i.e. index, priority mail address)?

Where do my myMarketplace orders appear in banner?

Can I request additional suppliers to be put on myMarketplace?

 


 

How do I gain access so I can order from logo Suppliers (Staples, VWR, Fisher Scientific and GovConnection)? top

Fill out an access form found at the following link and remit to the procurement office at procurement@neu.edu.

 

http://www.northeastern.edu/purchasing/mymarketplace/access.html

 

Make sure it is fully completed including NUID and user and supervisor signatures in order to expedite your access.

 

How do I order? top

Once you have submitted your access form, you should be able to make purchases through the link on your myneuportal under the Services and Links tab as shown below.

myneu

 

How do I use logo? top

Attend one of our upcoming training sessions.

In addition, see our user guide: http://www.northeastern.edu/purchasing/mymarketplace/User%20Guide.html

I submitted my access form, but I do not see a link to logoon my myNEU and I need to order right away. top

Call or e-mail procurement services at 617-373-2135 or procurement@neu.edu immediately and we will provide you with access. In addition, we will work with IS to make sure you have access through your myNEU portal.

I clicked on the logolink on myNEU and I received an error message or an access denied page even though I already submitted my access form. top

Call or e-mail procurement services at 617-373-2135 or procurement@neu.edu immediately and we will troubleshoot your access so you can begin ordering.

 

How do I change an index or split my order between multiple indexes? top

Once in order view, click on “edit cost center information”

 edit cost center

Click edit

 edit

Enter desired percentage and click add

 desired

Select a different index or account by selecting from dropdown menu. Then enter desired percentage and click add

 another index

Once you have the desired indexes, click submit

 submit index

After reviewing your order, complete your order by clicking submit for approval

 submit

How do I change my shipping information? top

In the view order screen, click on edit shipping information

 edit ship

Type in address and select continue

 ship info

After reviewing your order, complete your order by clicking submit for approval

 submit approval

How do I know if my order was sent or not? top

Login to logo

Click on the orders tab

 orders

Under the column status, there may be the following:

 status

Sent – Your order was completed

 sent status

Current Order – Your order was not yet submitted to the supplier.  In order to see the order, click view.

 current order

In order to submit the order, click on resend. Please note that it may take a few minutes for the status column to update to “Sent.” It may say “Auto Approved” immediately after sending your order, but will change to “Sent.”

 resend order

In order to cancel your order, click the cancel order button.

 cancel order

Cancelled – Your order was cancelled and was not sent to the supplier

 cancel order status

Do I need to submit a new form to update/change any of my user settings that were not on my originally submitted access form (i.e. index, priority mail address)? top

Yes, please remit an additional access form to procurement@neu.edu available at the link below and check the change access box.

http://www.northeastern.edu/purchasing/mymarketplace/access.html

access form

 

Where do my  logoorders appear in banner? top

The invoices for your  logo orders will display in Banner SSB Budget Queries or the e-Print’s transaction reports, FRZ0091- Monthly Transaction Detail by FOAP or FRD091- Daily Rpt of Trans by FOAP. In both Banner and e-print the vendor name, requester, order # and transaction date will display.

Please Note: myMarketplace invoices are uploaded in Banner weekly typically on Tuesday.

Banner Budget Query

 banner

 

e-Print

 eprint

Can I request additional suppliers to be put on logo? top

Yes! Please call or e-mail procurement services at 617-373-2135 or procurement@neu.edu to make supplier suggestions. In order to assess demand we need your requests.