Utilities

We hope you're not planning on living in your apartment in the cold and dark. You're going to need some utilities, such as heat, hot water and electricity, if you want to live comfortably. Also, consider what kind of things you may need to keep in touch with the outside world, such as cable, phone service and the Internet. Here’s a list of the major providers for utilities in the Boston area.

Reminder: The following utilities should be called prior to occupancy. Call them as soon as possible, following confirmation of tenancy.

Electricity

• NStar (Boston, Cambridge, Allston)
Phone: (800)592-2000

• Mass. Electric (Foxboro, Malden, Worcester)
Phone: (800) 322-3223

Gas Heating

• Boston Key Span (Boston, Cambridge, Allston)
Phone: (781) 751-3000

• NStar (Somerville, Hyde Park, Worcester)
Phone: (866) 678-2744

Local Phone Service

• Verizon: (new service, changes to existing service and billing questions)
Phone: (800) 870-9999
TTY: (800) 974-6006 (TTY)

Hours of operation:
Monday through Friday, 7:30a.m. to 7 p.m.
Saturday, 8 a.m. to 5 p.m.
TTY: Monday through Friday, 8:30 a.m. to 5 p.m.

Repair (24 hours):
Your area code + 555-1611

Payment information and arrangements (24-hour account information):
(800) 244-3737 (English)
(800) 244-5303 (Spanish)

Long Distance Phone Service

• AT&T (800) 222-0300

• Frontier: (800) 954-2387

• MCI: (800) 950-5555

• RCN: (800) 746-4726

• Sprint: (800) 746-4726

• Verizon: (800) 315-6489

Cable TV

• Cambridge Community Cable (Cambridge)
Phone: (617)661-6900

• Comcast (Boston)
Phone (866) 544-8443
Web: www.comcast-ne.com

• RCN (Boston)
Phone: (800) 746-4726
Web: www.rcn.com

Helpful Tip:  Off Campus students with Comcast service should check out the community tab on the NEU portal.  The Comcast Advantage progam provides NU students with a $25 rebate for each service they recieve from Comcast.  People who have Comcast High Speed Internet, Telephone, and Cable TV, can save $75 in minutes, just by filling out a quick online form.  The rebate comes in the form of a statement credit on a subsequent bill.  For more information check out www.comcast.com/neusignup or go directly to the community tab on the myNEU porthole and click on the link "Comcast Advantage Program for Students Form."

High-Speed Internet

• Comcast
Phone: (888) 266-2278)
Web: www.comcast.net

• RCN
Phone: (800) 746-4726
Web: www.rcn.com

• Verizon DSL
Phone: (800) 567-6789
Web: www.verizon.com