Frequently Asked Questions- NU Online

How do I give another instructor (or other person) access to an NU Online course?

The Manual Account Enrollment request form is now available in the myHelp (Service-Now) system.

Please bookmark this link, which will take you to the NU Online Enrollment Request form directly:

Note: You will be prompted to log into Service-Now with your staff myNEU username and password.

Any questions about this form can be directed to



I’m a new instructor. How do I access my NEU email?

Visit the CPS Faculty Central Getting Started page for information on accessing your NEU email.

Where do I find the NU Online PowerPoint template?

The latest PowerPoint templates can be found under Frequently Used Templates/Forms in the Getting Started: Setting Up Your Course page.  

Who is my instructional designer & how do I contact him/her?

Find your instructional designer here: Find Your Instructional Designer