Frequently Asked Questions- NU Online

How do I give another instructor (or other person) access to an NU Online course?

The Manual Account Enrollment request form is now available in the myHelp (Service-Now) system.

Please bookmark this link, which will take you to the NU Online Enrollment Request form directly:

Note: You will be prompted to log into Service-Now with your staff myNEU username and password.

Any questions about this form can be directed to



How do I request new software?

If you want to acquire another piece of software, we will consult with you and your program manager on finding a tool that fits your needs.  Keep in mind that any software you purchase may require special training or support. We will help where we can but generally the vendors provide the first-tier support for their products. If you are considering purchasing a new tool and would like to consult with the instructional design team, complete the Software Inquiry Form and send it to Jennifer Pope at

I’m a new instructor. How do I access my NEU email?

Visit the CPS Faculty Central Getting Started page for information on accessing your NEU email.

Where do I find the NU Online PowerPoint template?

The latest PowerPoint templates can be found under Frequently Used Templates/Forms in the Getting Started: Setting Up Your Course page.  

Who is my instructional designer & how do I contact him/her?

Find your instructional designer here: Find Your Instructional Designer

Contact your instructional designer: 



Donna DiGiovanni | Instructional Designer | 617.373.5215 | 40 BV


Ryan Fleming | Instructional Designer | 617.373.6609 | 40 BV


Tim Harper | Instructional Designer | 617.373.4005 | 40 BV


Justin Horvath | Instructional Designer | 617.373.6617 | 40 BV