1)     Com­mu­ni­cate, com­mu­ni­cate, com­mu­ni­cate:  The funny thing about com­mu­ni­ca­tion is that it’s as much about the words you say, as it is about the tone of your voice com­bined with eye con­tact, hand ges­tures, body posi­tioning, and even touch (that prover­bial “pat on the back”.) In a paper by Dr. Edward Wertheim of North­eastern Uni­ver­sity, Col­lege of Busi­ness Admin­is­tra­tion, he found that a large per­centage of the meaning we derive from com­mu­ni­ca­tion (some studies sug­gest over 90%) is derived from the non-​​verbal cues the other person gives.  So, if you only meet “vir­tu­ally” with your team, much of your mes­sage and their response to it may be lost. Face time, how­ever scarce, is an immensely impor­tant factor in com­mu­ni­cating well and estab­lishing trust. If you are man­aging employees in remote loca­tions, try to meet with them in person on a reg­ular basis – maybe not monthly — but at least 2 to 3 times per year.

 

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