But even some of those programs favor paper. Community Tax Aid of Boston, a nonprofit that helps low-income taxpayers prepare their returns, uses paper returns at four of the five sites where it offers its services.
“We’ve discussed moving to TurboTax and probably will eventually, but then you have the problem of needing Internet access and printers,” said Michaele Morrow, a Northeastern University accounting professor who helps coordinate the Community Tax Aid program.
Neither the state nor the IRS has plans to eliminate the paper forms — at least for now. But finding the forms is going to get tougher as the tax agencies not only stop mailing them, but also deliver fewer forms to fewer libraries, community centers, and other locations.