But Andrew Sum, director of the Center for Labor Market Studies at North­eastern Uni­ver­sity, said it is hard for low-​​wage workers to win sig­nif­i­cant con­ces­sions without a col­lec­tive voice. And in an industry with high turnover and a mostly part-​​time work­force, he said, efforts to orga­nize employees prove daunting.

A lot of people are there because they can’t find a reg­ular job,” Sum said. “It makes it dif­fi­cult for people to want to invest their time and money to make their case if they don’t see them­selves as being there for that long.”

Read the article at The Boston Globe →