Marc Kadis was piping mad as he stormed away from the parking counter in City Hall recently. He had been feuding with the city of Boston over a pair of tickets totalling $95 and had come with pic­tures on his smart­phone to prove that he was not in violation.

After much wran­gling with a parking clerk, the charges were dropped and he was given a written warning. But that only set Kadis off again.

I had to drag myself down here and spend all this time here for no reason,’’ said Kadis, heading for the exit.

To the average con­sumer, Boston City Hall is like an impen­e­trable wall, a place where dis­putes often end with little satisfaction.

It is a per­cep­tion that has wor­ried Mayor Martin J. Walsh, who made improving the delivery of ser­vice a key mis­sion in his new administration.

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