Wel­come to City Hall! We’re glad you’ve come to fight a parking ticket! Pay taxes! Obtain a death cer­tifi­cate! Get mar­ried! Or find a public restroom!

Mayor Martin J. Walsh has sta­tioned greeters — think Wal­mart or the Apple Store — at the entrance to Boston’s most for­bid­ding building. Look for the bright red fleece vests embroi­dered with the mayor’s name.

The greeters are col­lege stu­dents who help, with a smile. They start with the basics: Con­stituents may have just walked in from City Hall Plaza, but they are not on the first floor.

We’re here to say, ‘You’re on the third floor,’ ” said greeter Eliz­a­beth Torres, a 22-​​year-​​old from Orlando, cheer­fully explaining the odd layout of a struc­ture built into a hill. “That’s a good starting point to be able to give people a little more per­spec­tive on where they actu­ally are.”

Go down to the second floor to pay excise taxes. Take the ele­va­tors up for nup­tials. Get a dog license on eight. Journey to the dis­ability com­mis­sion way up on nine.

Building per­mits? Immi­gra­tion? Housing Court? Wrong gov­ern­ment building, but a greeter can show you how to get there.

Read the article at The Boston Globe →